Cancel Gmass: Easy Method

What is Gmass

Overview

GMass is an email marketing and mail‑merge tool that integrates with Gmail to send mass personalised emails, schedule campaigns, and track results.

Core capabilities

It operates as a Chrome extension and also offers subscription plans accessed through web-based account billing and app stores for mobile purchases.

How it connects

GMass works inside Gmail so messages are sent through your Google account rather than a separate dashboard, which affects how subscriptions and cancellations are handled.

How to cancel Gmass

Primary cancellation method (GMass command email)

• Open Gmail and click Compose.
• Set the To field to [email protected].
• Click the red GMass button (do NOT click Gmail's Send button).
• Leave the subject blank to cancel the account you're logged into, or put the subscription email address in the subject to cancel a different account.

iOS App Store cancellations

• If you subscribed via the iOS App Store, manage and cancel the subscription through Apple (e.g. via reportaproblem.apple.com or your Apple ID subscription settings).
• Use Apple’s 'Report a Problem' portal for refund or billing issues related to App Store purchases.

Google Play cancellations (Android)

• If you subscribed via Google Play, cancel in the Google Play app: Payments & subscriptions > Subscriptions > Cancel.
• You retain access until the end of the current billing period after cancelling in Google Play.

Important notes about other contact methods

• GMass requires cancellation through its documented self‑service procedure; emailing staff, tweeting, or emailing general support does not cancel subscriptions.
• Uninstalling the Chrome extension or removing the GMass add‑on does not stop billing; you must use the GMass cancellation command or cancel via the app store you used to subscribe.

What happens when you cancel

Access and billing

If you cancel via GMass directly, your subscription will stop future renewals according to GMass procedures and the platform you used to subscribe.

Timing and prorata

Cancellations made through Apple or Google keep access until the end of the paid period. GMass handles web subscriptions per its account settings and terms.

Data and account state

Your email campaigns, logs and settings remain in your Gmail account and GMass records, but access to paid features ends when the subscription expires.

Will I get a refund?

GMass refund practice

GMass may grant refunds in limited, case‑by‑case situations, for example when a user subscribed with the wrong email or was upgraded unexpectedly.

Common exceptions

• Refunds are not guaranteed for change of mind or forgotten active subscriptions.
• Each refund request is considered individually; evidence and circumstances affect the outcome.

New Zealand legal context

There is no automatic 14‑day statutory refund for digital subscriptions in New Zealand simply for change of mind.

Gmass plans and pricing

Pricing note

No direct New Zealand dollar pricing is published by GMass. Public plans are shown in USD on their site.

Summary table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA requires services to be supplied with reasonable care and skill and fit for purpose when bought in New Zealand.

How CGA applies to digital services

• If GMass fails to deliver services as described, you may be entitled to remedies including repair, replacement, or refund.
• However, change of mind is not covered by the CGA as an automatic refund right for digital subscriptions.

Fair Trading Act

The Fair Trading Act prohibits misleading or deceptive conduct. If advertising or conduct by GMass is misleading, this may form the basis of a complaint.

Customer experiences

Positive reports

Some users praise GMass for ease of use, scheduling, merge tags, deliverability tools, and useful analytics.

Support and responsiveness

Positive reviewers mention generally prompt customer support and helpful responses in many cases.

Negative reports

Other users report unexpected charges, difficulty finding or using the cancellation procedure, account suspensions, or denied refund requests.

Documentation checklist

What to collect before you cancel

• Subscription confirmation emails and receipts (GMass, Apple, or Google Play receipts).
• Screenshots of your GMass account page showing active subscription and billing dates.
• Proof of payment (bank or card statement entries) showing GMass charges.

Supporting information for refunds or disputes

• Record of the email address used with GMass and the account you will cancel.
• Any correspondence with GMass support, and dates you attempted cancellation.

Common mistakes

Uninstalling the extension instead of cancelling

Many users assume deleting or disabling the Chrome extension stops billing; it does not. You must cancel the subscription as described.

Using the Gmail Send button

When sending a cancel command, clicking Gmail's Send button instead of the red GMass button will not trigger the GMass cancellation process.

Contacting support instead of using self‑service

GMass requires its documented self‑service procedure for cancellation; emailing or tweeting staff is commonly reported as ineffective for stopping subscriptions.

Comparative recap

Key items compared

After cancelling

Check billing and access

Confirm subscription status in your GMass account and review your bank or card statements for any future charges.

Where to get help and further reading

• GMass cancellation instructions: GMass cancel subscription.
• GMass refund policy: GMass refund.
• Apple Report a Problem: reportaproblem.apple.com.
• Google Play subscriptions: Google Play subscriptions help.
• New Zealand consumer rights: Consumer Guarantees Act overview.

Address

No New Zealand postal cancellation address

GMass does not provide a New Zealand postal address for cancellations. Cancellations must be performed using the GMass command email or via the app store used to subscribe.

How to cancel by email command (final recap)

Compose in Gmail, set To: [email protected], then click the red GMass button (not Gmail's Send). Leave subject blank to cancel the logged‑in account, or put the target email in the subject to cancel a different account.