Cancel Goodnotes: Easy Method

What is Goodnotes

Overview

GoodNotes is a digital note-taking app for handwriting, typing and organising documents across devices.

It offers free and paid options, syncing, and tools for students and professionals.

Platforms

GoodNotes is available on iPhone, iPad, Android, Windows and the web.

Different platforms use different payment and subscription systems (App Store, Google Play, Paddle/web).

How to cancel Goodnotes

Cancel via App Store (iPhone / iPad)

• Open your device Settings app.
• Tap your name or Apple ID, then tap Subscriptions.
• Find GoodNotes under Active Subscriptions and tap Cancel Subscription.
• If there is no Cancel button or you see an expiration in red, the subscription is already cancelled.
• See Apple-specific steps: Cancel on iPhone or iPad.

Cancel via Google Play

• Open the Google Play Store app on your Android device.
• Tap your profile icon > Payments & subscriptions > Subscriptions.
• Select GoodNotes and use the Cancel option to stop renewals.
• Premium access remains until the end of the current billing period.
• See GoodNotes guidance: Google Play subscription help.

Cancel via Web / Android / Windows (Paddle)

• Open GoodNotes app or web, go to Settings > Manage Account > Manage Subscription.
• Follow the cancellation prompts shown by Paddle to stop renewals.
• Access remains active until the current renewal date.
• Official instructions: Manage your GoodNotes account.

What happens when you cancel

Access after cancellation

Your premium or paid access remains active until the current billing period ends.

After that, your account reverts to the free plan with read-only access for notebooks.

Data and syncing

Your notebooks and files remain available in read-only mode on the free plan.

You can export or back up documents before the end of your paid period to preserve edit access elsewhere.

Will I get a refund?

App Store purchases (Apple)

If you purchased via Apple, GoodNotes cannot issue refunds for App Store purchases.

To request a refund you must contact Apple directly; refunds are subject to Apple's policies and discretion.

See GoodNotes FAQs: GoodNotes subscriptions & refunds FAQs.

Non-Apple purchases (Paddle / Web / Android / Windows)

• You may have a statutory right to withdraw within 14 days of purchase depending on local law, including in New Zealand.
• For eligible purchases provide your receipt and submit via GoodNotes' refund process.
• Instructions and the refund form: How do I get a refund?.

Goodnotes plans and pricing

Overview of available options

Below are typical in‑app purchase prices recorded for the New Zealand App Store.

Official local pricing may vary; check the App Store or GoodNotes for final prices.

Price table

Your consumer rights in New Zealand

Statutory rights

Under New Zealand consumer law you typically have a right to cancellation and refund for online purchases in certain circumstances.

GoodNotes states a general 14-day statutory right of withdrawal where applicable by law.

How to exercise your rights

• If you bought outside the App Store, you can request withdrawal/refund within 14 days by providing proof of purchase.
• If you bought via Apple, Apple’s refund policy applies and you must contact Apple for a refund.
• GoodNotes Terms and withdrawal details: GoodNotes Terms & Conditions.

Customer experiences

Positive feedback

• Users praise GoodNotes for being intuitive, ideal for students and powerful document management.
• Support is often described as responsive and helpful across time zones.
• See user reviews on Trustpilot NZ and Capterra NZ.

Negative feedback

• Some users report performance issues and bugs (lag, auto-select problems) with large documents in GoodNotes 6.
• There are occasional reports of subscription or resubscription problems via the App Store.
• Community discussions with issues: Reddit.

Documentation checklist

What to prepare before cancelling

• Receipt or proof of purchase (email or App Store / Google Play / Paddle transaction ID).
• Account email used for GoodNotes and device details (iOS/Android/Web).
• Subscription name, purchase date and renewal date if available.

Additional items for refunds or withdrawals

• Screenshots of subscription status or error messages (if claiming a technical issue).
• Exported copies of important notebooks you need to keep editable.
• Contact details for follow-up and preferred refund method (if requested).

Common mistakes

Not checking the purchase source

Many users try to get a refund from GoodNotes after buying through the App Store.

Apple handles App Store refunds; GoodNotes cannot process those refunds directly.

Failing to export before downgrade

Users sometimes lose editing access by not exporting notebooks before the subscription end.

Always export or back up key files while you still have edit access to avoid surprises.

Comparative recap

Quick comparison

The table below summarises cancellation, refund route and post-cancellation access by purchase channel.

Comparison table

After cancelling

Final steps to take

• Export important notebooks (PDF, GoodNotes file, or image) before your paid period ends.
• Verify your subscription status in the same store where you purchased.

Helpful links and contacts

• Cancel on iPhone/iPad: GoodNotes support
• Manage account (Android/Windows/Web): Manage your GoodNotes account
• Refunds & withdrawals: How do I get a refund?

Address

Mailing and withdrawal address

Goodnotes Limited

5 Churchill Place, 10th Floor, Canary Wharf, London, E14 5HU

Contact for written withdrawal

• Send written withdrawal notices to the address above.
• Or email support at [email protected] for assistance with non‑Apple purchases.