Cancel Gotomeeting: Easy Method

What is Gotomeeting

Overview

GoToMeeting is a cloud-based video conferencing and online meeting service used for remote meetings, screen sharing and webinar-style presentations.

It is provided by the GoTo product family (LogMeIn) and is commonly used by businesses and professionals in New Zealand and internationally.

Primary features

Typical features include HD audio/video, screen sharing, meeting recording, transcription and participant management.

Plans and exact feature sets vary by subscription tier and by where the subscription was purchased (web, Apple App Store, Google Play).

How to cancel Gotomeeting

Cancel via Web (Admin Center)

• Sign in as an account administrator at the GoTo Admin Center.
• Go to Account Settings → Plans & Billing and select the subscription you want to cancel.
• Follow the on-screen prompts to cancel; the account will remain active until the end of the current billing period.

Cancel via mobile stores (iOS / Android)

• iOS (App Store): Open iOS Settings → [your name] → Subscriptions, find GoToMeeting and cancel there. You cannot cancel App Store subscriptions from the GoToMeeting website or app.
• Android (Google Play): Open the Google Play Store app → Payments & subscriptions → Subscriptions, locate GoToMeeting and cancel. You cannot cancel Play subscriptions from the GoToMeeting site or app.

If cancellation option is missing or renewal already processed

• If auto-renewal has already processed or the portal does not allow cancellation, contact GoToMeeting support by phone or via their support portal to request cancellation.
• Have your account details, purchase receipt and payment date ready to speed up support handling.

What happens when you cancel

Access and expiry

After you cancel a subscription via the Admin Center, you retain access until the end of your paid billing period.

Features and meeting capacity remain active until that expiry date; no immediate termination unless specified by support.

Billing and renewals

Cancellation prevents future auto-renewal but does not automatically trigger refunds for the current paid period.

If you cancel an App Store or Google Play subscription, that store controls future billing and access according to their rules.

Account data and recordings

Your meetings, recordings and account data typically remain available until the subscription expiry or until GoToMeeting’s data retention policies apply.

Export important recordings or data before expiry if you plan to stop using the service permanently.

Will I get a refund?

General policy

GoToMeeting generally does not provide refunds after a payment has been processed; cancelling after renewal usually leaves the service active until the paid period ends without refund.

This no-refund approach is the standard position unless alternative arrangements are agreed with support.

Free trial and possible exceptions

• New users may access a 14-day free trial that requires no payment; no refund issues arise because no charge is taken.
• If the service failed to deliver as promised or terms were misleading, you may dispute the charge under New Zealand consumer law (see rights section) and request review by support.
• If a renewal just processed and you believe it was in error, contact support immediately - some cases may be escalated but refunds are not guaranteed.

Gotomeeting plans and pricing

Pricing table

Notes on NZ pricing

There is no public NZD pricing available as of January 2026; Australian or US prices may be shown instead.

Contact GoToMeeting sales/support for localized NZ pricing and taxes, or use the regional office contact for assistance.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under NZ law, digital services must be fit for purpose and supplied with reasonable care and skill.

If the service is defective or not provided as promised, you can seek remedies under the CGA, which may include a repair, replacement or refund depending on the problem.

Automatic renewal and disclosure

• Automatic subscription renewals must be clearly disclosed; unclear or deceptive renewal practices may be challenged.
• There is no statutory 14-day cooling-off period for digital subscriptions unless the provider offers one; GoToMeeting’s 14-day trial is a promotional offer, not a statutory right.
• If you suspect misleading terms or billing, gather evidence and contact Commerce Commission or consumer advocacy organisations in NZ if support does not resolve the issue.

Customer experiences

Positive feedback

Many users praise GoToMeeting for ease of use, reliable audio/video, recording and transcription features, and 24/7 support availability reported by some.

Professional users often highlight screen sharing, meeting recording and security features as useful for business meetings.

Common complaints

Frequent negative feedback concerns automatic renewals, difficulty cancelling, perceived deceptive billing and refusal to refund prepaid renewals.

Customers also report poor or slow customer service in billing disputes and critiques of the user interface compared with some competitors.

Documentation checklist

What to gather before contacting support

• Account owner name and email address used for the subscription.
• Receipt or proof of payment (date, amount, payment method).
• Order or invoice number shown on your confirmation emails, if available.
• Evidence of attempted cancellation (screenshots of Admin Center or error messages).
• If subscribed via App Store or Google Play, a screenshot of the active subscription screen in your store account.

Why each item helps

• Receipts and timestamps allow support to locate charges and confirm renewal dates quickly.
• Screenshots and store subscription screens prove the purchase source and assist with correct cancellation routing.
• Having the account admin details prevents delays caused by permission or account-access checks.

Common mistakes

Trying to cancel in the wrong place

A common error is attempting to cancel an App Store or Google Play subscription from the GoToMeeting website or app. That will not stop store-managed renewals.

Always check where the subscription was purchased and cancel in that store if applicable.

Assuming an immediate refund or immediate loss of access

Many users expect an immediate refund if they cancel soon after renewal; GoToMeeting generally keeps service active until the end of the paid period and does not guarantee refunds.

Also, users sometimes lack admin privileges required to cancel; verify you are an account administrator before attempting cancellation.

Comparative recap

Quick comparison table

Key takeaways

• Cancel in the same channel where the subscription was purchased to stop renewals.
• Refunds after renewal are uncommon; contest charges quickly and document all communications.

After cancelling

What to check immediately after cancellation

• Confirm cancellation by email or screenshot from the Admin Center or store subscription page.
• Note the expiry date and export any recordings or data you need before that date.

Useful links

• GoToMeeting support portal
• Manage subscriptions on iPhone or iPad (Apple)
• Manage your subscriptions on Google Play

Address

Regional office

For Australia & New Zealand regional matters, the listed regional office is:

Level 3, 1 Julius Ave, Riverside Corporate Park, North Ryde NSW 2113, Australia

Notes about NZ contact

No dedicated New Zealand postal address was located; use the support portal or phone contacts for NZ cancellations and billing queries.

When contacting support, include the documentation checklist items to speed up resolution.