Cancel Heroku: Easy Method

What is Heroku

Overview

Heroku is a platform-as-a-service (PaaS) that hosts apps, backing services, and databases with a web-based dashboard and CLI deployment tools.

Typical uses

Developers use Heroku for quick deployment, GitHub integration, and managed services such as Postgres and key-value stores.

How to cancel Heroku

Canceling via the Heroku website

• Sign in to the Heroku Dashboard at dashboard.heroku.com.
• For dyno plans: open the app, go to Resources, change dyno formation or scale the dyno to zero, or remove the paid plan from Account → Billing.
• Remove paid add-ons from each app (Resources → click the add-on → Destroy) to stop recurring charges.
• To close your account: go to Account Settings and follow the Close account steps or open a support ticket if you cannot close via the dashboard.

Contacting support to cancel

• If you cannot cancel via the dashboard, submit a request via Heroku Support at help.heroku.com.
• Include account email, app names, invoice numbers and the reason for cancellation to speed resolution.

What happens when you cancel

Access to apps and data

When you cancel paid resources they are typically deprovisioned or scaled to zero depending on the plan type.

Data held by add-ons or databases may be retained for a short period but can be deleted; export your data before cancelling.

Billing and renewals

Cancelled plans stop future billing but do not necessarily trigger a prorated refund for the current billing period.

Eco dyno pools remain available until the month-end even if you cancel mid-month; at month start Eco dynos scale to zero.

Will I get a refund?

Heroku refund policy (general)

Heroku does not offer refunds for outages, incidents, maintenance, or other service interruptions.

Refunds for prior invoices to be applied to a different payment method are not permitted.

Exceptions and timing

• Tax-exemption refunds are processed and typically appear in 5 - 10 business days depending on your bank.
• Canceling an Eco dyno mid-month does not entitle you to a refund for unused hours; you retain the hours until month-end but no partial refund is given.
• If billing errors occur, contact Heroku Billing via the support portal and keep evidence (screenshots, invoices).

Heroku plans and pricing

Summary of common plans

Below are representative monthly prices converted to approximate NZD values; Heroku lists official pricing in USD and proration is to the second.

Pricing table

Your consumer rights in New Zealand

Key legal protections

Under New Zealand consumer law (for example the Consumer Guarantees Act), digital services must be of acceptable quality, fit for purpose, and as described.

These guarantees apply to services supplied to consumers in New Zealand and provide avenues for remedy if services are defective.

Practical application for Heroku users

• If you believe you were charged unfairly, you may dispute charges with your bank and pursue remedies via the Commerce Commission or the Disputes Tribunal.
• App Store / Google Play cooling-off rules may apply only when billing is handled through those platforms; Heroku billing appears primarily via web credit-card billing.

Customer experiences

Positive feedback

Many users praise Heroku for quick deployments, GitHub integration, the CLI, thorough documentation, and collaboration features.

Capterra shows high ratings for ease of use and developer productivity among reviewers.

Negative feedback

Common complaints include being charged after account deletion, difficulties stopping billing, and slow or unresponsive support for billing issues.

There are reported cases on public forums where users required billing support intervention to receive refunds for erroneous charges.

Documentation checklist

What to gather before you cancel

• Account email and organization/username details.
• List of app names, add-ons, and active dyno plans.
• Recent invoices, billing history and last 4 digits of the payment card.
• Screenshots of billing charges and error messages, plus any support ticket IDs.

Why this helps

• Supplies Heroku Billing with the details needed to investigate charges quickly.
• Makes it easier to escalate disputes with your bank or the Disputes Tribunal if necessary.

Common mistakes

Assuming deletion equals cancellation

Deleting an app does not always cancel all billable items; add-ons or account-level subscriptions can continue billing.

Always check Account → Billing and each app’s Resources for active add-ons before assuming charges will stop.

Expecting automatic refunds for unused time

Many users expect prorated refunds when cancelling mid-cycle; Heroku’s policy does not promise partial refunds for unused hours on Eco dynos.

If you need a refund for billing mistakes, open a support ticket and gather invoice evidence to support your claim.

Comparative recap

Quick comparison

The table below summarises the common plans, approximate NZ pricing and refund stance for quick reference.

Plan comparison table

After cancelling

Immediate next steps

• Export and backup any data you need (databases, files, config vars) before final deletion.
• Confirm removal of add-ons and payment methods in Account → Billing to avoid further charges.

Useful links

• Heroku: Eco dyno cancellation details
• Heroku: Refunds for incidents and outages
• Heroku: Refund timing for tax-exemption
• Heroku: Refunds and payment methods
• Capterra reviews (NZ)

Address

Mailing address

Salesforce, Inc., Attention: Heroku Cancellation (if applicable), 415 Mission Street, Suite 300, San Francisco, CA 94105, USA.

Notes about contacting by post

Heroku cancellation and billing support is handled primarily via the dashboard and support portal rather than by post.

If you do send mail, allow additional processing time and include clear account identifiers and contact information.