Cancel Hubstaff: Simple Process

What is Hubstaff

Overview

Hubstaff is a time tracking and workforce management service designed for teams and businesses to monitor hours, manage projects, and run payroll.

Key use cases

It is commonly used for remote teams, contractors, and organisations that need automated time capture, screenshots, activity metrics and integrations with other tools.

How to cancel Hubstaff

Cancel via Hubstaff website (recommended)

• Log into your Hubstaff account.
• Click your organization name (top right) and go to Organizations.
• Click Actions next to the organisation you want to cancel and select "Cancel subscription" (or Archive).
• Complete the cancellation dialog; the subscription ends prior to the next billing period and you should receive email confirmation.
• Note: deactivating a personal account does not cancel the organisation subscription; cancel the org subscription itself.

Cancel by email

• Send an email to [email protected] requesting cancellation.
• Include relevant account or organisation details (organisation name, billing email, last 4 of card or invoice number) to speed processing.

Cancel by phone (third‑party guide)

• Some independent guides list a US phone number (773‑860‑4653) used by users to request cancellation with billing/account info.
• This phone route is not documented as official by Hubstaff; using the website or support email is recommended for reliable confirmation.

App Store / Google Play

• There is no official documentation indicating Hubstaff subscriptions can be cancelled via the App Store or Google Play.
• Cancellation appears to be handled via the web dashboard or Hubstaff support rather than mobile store billing.

What happens when you cancel

Access and billing

When you cancel via the org settings the subscription is scheduled to end prior to the next billing cycle.

You should receive an email confirmation of the cancellation and no further recurring charges for that subscription period.

Data and account status

Archiving an organisation or switching it to a free plan typically makes paid features inactive but does not necessarily delete historical data.

Keep records or export reports before cancelling if you need ongoing access to time logs, invoices or payroll records.

Personal account vs organisation subscription

Deactivating or removing your personal Hubstaff login does not cancel the organisation's paid subscription.

Ensure the organisation owner or billing contact cancels the organisation subscription to stop billing.

Will I get a refund?

30‑day money‑back guarantee

First‑time paid users may request a full refund within 30 days of starting a paid plan in eligible cases.

Eligibility typically requires the organisation be archived (or switched to free) and the subscription to be inactive.

Refunds beyond 30 days

Hubstaff's Terms of Service state refunds are not automatic and are granted only in specific situations at support's discretion.

There is no guarantee of prorated refunds for annual plans or mid‑term cancellations unless support approves an exception.

How to request a refund

• Cancel or archive the organisation via the dashboard.
• Email [email protected] with your request and supporting details.
• Explain dates, charges, and why you seek a refund; keep copies of invoices and correspondence.

Hubstaff plans and pricing

Pricing overview

Prices below are approximate NZD equivalents converted from USD; Hubstaff does not publish exact NZD rates publicly.

For definitive NZD pricing, check the checkout page or contact support before purchasing.

Plans (approximate NZD)

Your consumer rights in New Zealand

Relevant NZ consumer laws

New Zealand consumers have protections under laws such as the Consumer Guarantees Act and the Fair Trading Act.

These laws cover expectations about service quality, misleading conduct and remedies for faulty or misrepresented services.

How this affects Hubstaff refunds and terms

Hubstaff's internal refund policies do not automatically override New Zealand law; consumer rights may provide additional remedies.

If you believe charges were misleading or services defective, you can raise the issue with Hubstaff support and, if needed, seek guidance from NZ consumer protection authorities.

Practical steps for NZ customers

• Document the issue: dates, charges, examples of poor service or misleading information.
• Contact Hubstaff support via email and request a resolution in writing.
• If unresolved, consider contacting Consumer Protection New Zealand or seeking independent advice on your rights.

Customer experiences

Positive feedback

Some users report Hubstaff is easy to use with accurate time tracking and useful integrations for hiring, timers and ATS workflows.

These users cite smooth setup and reliable basic tracking as strengths.

Negative feedback

Other users report problems such as lost clock‑ins, mixed task tracking, unexpected or disputed charges and difficulty obtaining refunds.

Common complaints include perceived misleading billing, ineffective cancellation experiences, and a lack of prorated refunds for annual plans.

Takeaway

Experiences vary; many find the core tracking features helpful while others encounter billing or support issues that require persistence to resolve.

Keep clear records and confirm cancellation by email to reduce the risk of disputes.

Documentation checklist

What to prepare before cancelling

• Organisation name and Hubstaff account email used for billing.
• Recent invoice numbers, billing card last 4 digits or subscription ID.
• Dates when the paid plan started and when you request cancellation.
• Exported reports or data you need to retain (time logs, payroll records, invoices).

When requesting a refund

• State whether you are a first‑time paid user and the date you started the paid plan.
• Include clear reasons and any evidence (screenshots, error logs, communication history).
• Keep copies of all correspondence with support for reference.

Common mistakes

Assuming account deactivation cancels billing

Many users mistakenly deactivate their personal Hubstaff login but do not cancel the organisation subscription.

This leaves the organisation billing active; ensure the organisation owner cancels the org subscription.

Not exporting data before cancelling

Some customers lose access to paid features and find they cannot retrieve needed reports after archiving the organisation.

Export or download essential data before completing cancellation.

Expecting automatic prorated refunds

Users sometimes assume annual plans will be prorated on cancellation; Hubstaff does not guarantee prorated refunds and applies refunds only in specific situations.

If a prorated refund is important, discuss this with support before purchasing or cancelling.

Comparative recap

Cancellation methods compared

Quick recommendation

Cancel via the Hubstaff dashboard and then confirm by emailing support with cancellation details and any refund request.

This creates a clear audit trail and improves the chance of a timely resolution.

After cancelling

Confirm and keep records

Save the cancellation confirmation email and any ticket numbers from support.

Keep exported reports, invoices and payroll records for your accounting needs.

Helpful links

• Hubstaff main site
• Contact Hubstaff support
• Hubstaff Help & Support
• For NZ consumer assistance, search the New Zealand government consumer protection resources or your local consumer advice service.

Address

Hubstaff mailing address (headquarters)

Mailing address: 11650 Olio Road, Suite #1000 - 193, Fishers, Indiana 46037, United States.

Notes about local presence

Hubstaff does not appear to list a physical New Zealand office; use the support email or website for local customer service.

For formal notices, consider sending to the US mailing address and CC support email as appropriate.