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Cancel Ibispaint: Easy Method
What is Ibispaint
Overview
IbisPaint is a digital drawing and painting app made by ibis inc., offering brushes, layers, filters and cloud features for hobbyists and professional artists.
The app is available on mobile stores (App Store, Google Play) and via some other distribution platforms, with free and subscription (Prime) options.
Who provides it
IbisPaint is operated by ibis inc., a Japan-based company that manages app development and support from Nagoya, Japan.
There is no separate New Zealand office; purchases and account management are handled through the store where you bought the subscription.
How to cancel Ibispaint
App Store (iOS) - step-by-step
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Find and tap ibisPaint, then choose Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid auto-renewal.
Google Play (Android) - step-by-step
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions > Subscriptions.
- Select ibisPaint and tap Cancel subscription.
- Cancel at least 24 hours before renewal to avoid auto-renewal.
Web, other stores and direct payments
- For purchases made outside the mobile stores, cancellation is generally handled through the platform where you paid.
- There is no direct cancel button on the ibisPaint website for store-managed subscriptions.
- If you cannot identify the purchase source, contact ibisPaint support for guidance and include receipts or screenshots.
What happens when you cancel
Access and billing
When you cancel, the subscription stops auto-renewal but you keep access to premium features until the paid period ends.
No further recurring charges occur after the current billing period expires, provided cancellation was processed before renewal.
Data, cloud storage and account status
Your ibisPaint account and artwork remain available after cancellation, but Prime-only features and cloud storage limits may be reduced or restricted.
If you used cloud storage for files, check your remaining storage and download any assets you need before expiry.
Will I get a refund?
General refund policy
IbisPaint does not issue refunds directly. Refund requests must be made through the app distribution platform where the purchase was made.
Contact the App Store, Google Play, Microsoft Store or HUAWEI AppGallery for refund requests and follow their procedures.
Exceptions and New Zealand considerations
- New Zealand consumer protections exist, but a 14‑day automatic cancellation right for unsolicited digital goods may not apply once a subscription has been used.
- If a refund dispute cannot be resolved with the platform, you can escalate it through New Zealand consumer channels such as the Commerce Commission or dispute resolution services.
Ibispaint plans and pricing
Pricing overview
Typical paid plan is the Prime Membership, available monthly or annually and providing premium materials, ad‑free use and cloud storage.
Exact NZD prices can vary by store and region; the table below shows estimated NZ$ ranges based on common conversions.
Notes on estimates
Prices shown are estimates and may differ in your App Store or Google Play listing. Check your store for exact NZD prices before subscribing.
If pricing is not visible in your store, select the plan and review the final price on the purchase confirmation screen.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Prime Membership (Monthly) | NZ$5 - 6 (estimated) | Monthly | Prime materials, filters, fonts, 20 GB cloud storage, vector tools, ad‑free, folders |
| Prime Membership (Annual) | NZ$50 - 60 (estimated) | Annual | Same features as monthly at a discounted yearly rate |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which cover digital goods and services.
However, once a digital subscription has been used, some cancellation rights (such as a 14‑day cooling‑off) may not apply in the same way as for unused goods.
Practical steps if you have a dispute
- First contact the platform (Apple, Google, Microsoft, HUAWEI) to request a refund or raise a billing dispute.
- If unresolved, contact Consumer NZ or escalate to the Commerce Commission or a dispute-resolution scheme as appropriate.
- Keep receipts, screenshots of charges and correspondence as evidence.
Customer experiences
Positive feedback
- Users praise the easy interface, wide feature set and usefulness for beginners and professionals.
- Many like the variety of brushes, time‑lapse recording and extensive layer tools; ratings on product review sites are commonly high.
Negative feedback
- Common complaints include ads, paywalls and some features behind subscription or ad viewing.
- Some users report app instability, crashes, limited free cloud storage and confusion when previously purchased content appears restricted.
Documentation checklist
What to gather before contacting support or a store
- Order receipt or purchase confirmation showing date, price and store (App Store/Google Play).
- The email address or account ID used for the purchase and your ibisPaint account name.
- Screenshots of subscription entries, billing charges and the subscription page in the app or store.
Where to send it
- Submit refund requests through the store where you purchased (Apple or Google Play refund pages).
- If you need help identifying the purchase source, contact ibisPaint support and include the documentation above.
Common mistakes
Timing errors
Many users try to cancel too close to the renewal time and miss the 24‑hour cutoff, resulting in another charge.
Always cancel at least 24 hours before the renewal date and check the exact time zone shown by your store.
Wrong account or store
Users sometimes cancel the wrong Apple/Google account or assume the app vendor issues refunds; in reality the store handles billing and refunds.
Verify which account you used to subscribe and perform cancellation or refund requests through that specific store account.
Comparative recap
Quick platform comparison
The table below summarises how cancellations and refunds are handled across common platforms for ibisPaint.
At-a-glance
| Platform | How to cancel | Refund handled by | Timing to cancel |
|---|---|---|---|
| App Store (iOS) | Settings → [your name] → Subscriptions → ibisPaint | Apple (request via App Store) | At least 24 hours before renewal |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → ibisPaint | Google Play (request via Play Store) | At least 24 hours before renewal |
| Web / Direct purchases | Cancel or request via the platform where you paid; contact support if unclear | Respective platform; ibisPaint does not directly refund | Depends on platform policies; act before renewal date |
After cancelling
How to confirm cancellation
- Check your subscription page in the store to ensure the status shows cancelled or will not renew.
- Keep the confirmation email or screenshot showing cancellation until the current billing period ends.
If billing continues or you need help
- If a charge appears after cancellation, contact the store’s billing support first (Apple or Google).
- If you cannot identify the charge source or need vendor assistance, contact ibisPaint support for guidance.
- Useful links: Manage App Store Subscriptions (Apple), Cancel subscriptions (Google Play), Consumer NZ, Commerce Commission NZ.
Address
Company address
Ibis inc. (operator of ibisPaint) is based in Japan at:
Nakamo Building, 4th Floor, 3‑17‑34 Meieki, Nakamura‑ku, Nagoya, Aichi 450‑0002, Japan
Notes on contacting from New Zealand
There is no separate New Zealand postal office for ibisPaint; support and billing matters are handled via the app stores or the ibisPaint support channels.
For local consumer help, contact Consumer NZ or the Commerce Commission if you need escalation assistance.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Ibis Paint subscription on the App Store, open Settings on your iPhone or iPad, tap your name, select Subscriptions, find ibisPaint, and choose Cancel Subscription. Ensure you cancel at least 24 hours before renewal to avoid auto-renewal.
To cancel your Ibis Paint subscription purchased through Google Play, open the Play Store app, tap your profile icon, go to Payments & subscriptions, select Subscriptions, choose ibisPaint, and tap Cancel subscription. Remember to cancel at least 24 hours before the renewal date.
After canceling your Ibis Paint subscription, your access to premium features will continue until the end of the current billing period. Your account and artwork will remain available, but Prime-only features and cloud storage may be limited.
Ibis Paint does not issue refunds directly. Refund requests must be made through the app distribution platform where you purchased the subscription. Contact the App Store or Google Play for their refund procedures.
If you cannot identify the platform used for your Ibis Paint subscription, contact ibisPaint support for guidance. Include any receipts or screenshots of your purchase to assist in the process.