Cancel Imobie: Easy Method

What is Imobie

Overview

iMobie is a software company that provides utilities for mobile device management, data transfer, backup and recovery across iOS and Android devices.

The company distributes products directly via its website and through third-party platforms such as MyCommerce, Paddle, PayPal, Apple App Store and Google Play.

Main products and uses

Common iMobie products include device managers (e.g. AnyTrans), data recovery and cleaning tools used by consumers and small businesses.

Licences are sold as subscriptions (monthly, quarterly, yearly) or one-time purchases depending on the product and sales channel.

How to cancel Imobie

Cancel via iMobie website and payment platforms

• Visit iMobie’s Cancel Subscription page and enter your order ID to cancel directly.
• This supports direct cancellation for MyCommerce and Paddle subscriptions.
• For Stripe or PayPal payments you can cancel via the same iMobie page or by logging into your PayPal or card issuer and ending the recurring payment.
• Contact [email protected] if you need assistance or cannot cancel online.

Cancel via app stores and FocuSee

• App Store (iOS): Open Settings → Apple ID → Subscriptions → select the subscription → tap “Cancel”.
• Google Play (Android): Open Play Store app → menu → Subscriptions → select the subscription → tap “Cancel”.
• FocuSee (iMobie): Cancel auto-renewal on FocuSee’s cancellation page by entering your Order ID or contact [email protected] for help.

What happens when you cancel

Access and renewal

After you cancel, you generally keep access to the paid features until the end of the current billing period.

Cancelling stops future automatic renewals; it does not usually provide a pro rata refund unless eligible under iMobie’s policy or platform rules.

Data, accounts and activation

Cancelling your subscription does not necessarily delete local data or account records; keep any activation codes or exports you need.

If you have activation issues after cancelling, support may request proof of purchase to resolve account or licence matters.

Will I get a refund?

iMobie Money-Back Guarantee

iMobie offers a voluntary money-back guarantee with specific time windows: 1-month subscriptions - 7 days; quarterly (3 months) - 30 days; 1-year subscriptions - 60 days; one-time purchases - 60 days.

Refunds are generally accepted for incorrect purchases, duplicate orders, non-receipt of activation codes, or unintended auto-renewal within these windows.

Exceptions and how to request a refund

• Refunds may be refused if the request is outside the guarantee period or if problems are due to improper use or shopper error.
• To request a refund, provide your order ID, receipt and the reason for the refund to iMobie support ([email protected]) or use the cancellation page where available.
• Purchases through Apple or Google may require using their refund procedures in addition to or instead of iMobie’s process.

Imobie plans and pricing

Price table

Notes on pricing

There is no publicly available New Zealand dollar (NZD) pricing for iMobie products (2024/2025) in official sources.

Official prices are published in USD on the iMobie site; region-specific NZ pricing is not listed and may vary by payment platform.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand law, the Consumer Guarantees Act gives consumers remedies if goods or services are faulty, misrepresented, or fail to match their description.

Software that is defective or not as described may entitle you to remedies even if a voluntary refund window has passed.

How this relates to iMobie refunds

iMobie’s money-back guarantee is voluntary and does not limit statutory rights under the CGA for New Zealand consumers.

If you believe the software is non-conforming, you can cite CGA rights when contacting iMobie support or seeking additional remedies.

Customer experiences

Positive feedback

Many users praise iMobie tools for ease of use and report helpful, responsive customer service that resolves issues politely and quickly.

There are also reports of companies honouring licences across device changes, for example migration of a lifetime licence between laptops.

Complaints and issues

Some users report difficulty cancelling subscriptions and claim support emails were unanswered, describing delays or unclear processes.

There are also allegations from a minority of users that software did not work as advertised or that refunds were difficult to obtain.

Documentation checklist

Required information

• Order ID or transaction reference number.
• Receipt or proof of payment (email confirmation, PayPal transaction, card statement).
• The email address used for purchase and the product name/version.

Optional supporting items

• Activation code or licence key (if applicable).
• Screenshots of error messages, failed activations, or subscription screens.
• Dates of purchase, renewal and attempts to contact support.

Common mistakes

Cancelling the wrong service

A frequent mistake is cancelling a different subscription or the wrong Apple/Google account. Always confirm the order ID and account used for the purchase.

Check which platform processed the payment (iMobie site, MyCommerce, Paddle, Apple, Google, PayPal) before cancelling.

Missing evidence or timing errors

Delaying a refund request beyond the advertised guarantee window can make claims harder to approve. Save receipts and act promptly.

Not keeping screenshots or activation codes may slow support resolution. Provide clear evidence when contacting support.

Comparative recap

At-a-glance comparison

After cancelling

Check your account and billing

Confirm cancellation by checking your account emails for a cancellation confirmation and monitor your card or PayPal for future charges.

Keep the final receipt and note the date your access will end; save any activation codes or exported data you need.

If you need more help

Contact iMobie support at [email protected] for unresolved issues or to request refunds within the guarantee period.

Helpful links: iMobie official site, Apple subscription support, Google Play subscription support, PayPal.

Address

iMobie corporate address

iMobie Inc., Room 1226, Building E1, Tianfu Software Park, No. 1268, Middle of Tianfu Avenue, Gaoxin District, Chengdu, Sichuan 610041, China.

Notes about the address

iMobie does not provide a New Zealand-specific postal address; cancellation and refund requests are handled via global support channels and online forms.

For fastest service, use the Cancel Subscription page or email [email protected] with your documentation checklist ready.