Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Inpixio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Inpixio: Easy Method
What is Inpixio
Overview
InPixio is a photo-editing software suite and mobile app focused on background removal, object erasing and quick corrections.
It is offered as desktop editions and as in-app subscriptions on mobile platforms, with AI-assisted editing tools for consumers and hobbyists.
Main features
Typical features include background removal, photo eraser, correction tools, montages, stickers and text, plus advanced options in higher tiers.
Plans vary by edition and platform; yearly subscriptions are common, and mobile versions use App Store or Google Play billing.
How to cancel Inpixio
Web (inPixio official site)
- Log in to your inPixio account and open Purchase Finder.
- Go to "View and Manage" for the subscription you want to stop.
- Click "Cancel Rebill" to turn off automatic renewals.
- You retain access until the subscription expiry date; canceling does not automatically refund the current period.
iOS App Store (inPixio free 3-day trial and in-app subscriptions)
- On your iPhone or iPad go to Settings → your name → Subscriptions.
- Select inPixio from the list and choose Cancel Subscription to stop future renewals.
- For refunds or App Store purchase issues, contact Apple via reportaproblem.apple.com or Apple Support.
Google Play (Android purchases)
- Subscriptions and purchases made through Google Play are managed by Google Play.
- Open the Google Play Store app → Account → Subscriptions to cancel a subscription made there.
- Refunds and cancellations for Google Play purchases must be requested through Google Play support per their policies.
What happens when you cancel
Access after cancellation
If you cancel a subscription on the inPixio website you will keep access to paid features until the current paid period ends.
Canceling a subscription does not immediately remove access unless the store policy or account state specifies otherwise.
Automatic renewals and billing
Canceling stops automatic renewal; it does not necessarily reverse charges already processed for the current period.
For store-billed subscriptions (Apple/Google), those stores control renewal and billing behaviour.
Data and account status
Your account and any locally saved projects remain tied to your account; check inPixio support for account-data retention details.
If you need data exported or saved copies, do that before access ends or contact support to confirm options.
Will I get a refund?
Refunds for web purchases
InPixio offers refunds for purchases made directly on their website if requested within 30 days of the charge.
Request the refund through the inPixio support channel used at purchase and include order details and proof of charge.
App Store and Google Play refunds
- App Store purchases and trials: refunds must be requested from Apple. InPixio cannot process App Store refunds directly.
- Google Play purchases: refunds and cancellations are handled by Google Play under their refund policies; contact Google Play support.
Exceptions and important notes
Canceling a subscription does not automatically trigger a refund for the current paid period on the inPixio site; you must request a refund separately within the 30-day window where eligible.
If a refund is denied and you believe terms were unclear or misleading, you may explore consumer remedies under New Zealand law (see section on rights).
Inpixio plans and pricing
Pricing overview
Official pricing is listed in USD; no NZD-specific pricing was found in the official list.
Convert to NZD using current exchange rates or check the NZ App Store for localized prices.
Plans table
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Photo Studio Standard (v12) | US$49.99/year | Annual | Background removal, photo eraser, correction patch, montages, stickers, text, multi-import |
| Photo Studio Professional (v12) | US$79.99/year | Annual | All Standard + sky replacement, AI background removal, blur, one-click corrections, noise/sharpness, effects |
| Photo Studio Ultimate (v12) | US$99.99/year | Annual | All Professional + Photo Maximizer (up to 1000%), Photo Focus |
| InPixio iOS App - Yearly Unlimited Access | US$49.99/year | Annual | Unlimited access via iOS in-app purchase |
| InPixio iOS App - Monthly Unlimited Access | US$9.99/month | Monthly | Unlimited access via iOS in-app purchase |
| InPixio iOS App - Remove Background Pro (Yearly) | US$59.99/year | Annual | Background removal via iOS in-app purchase |
| InPixio iOS App - Remove Background Pro (Weekly) | US$3.99/week | Weekly | Background removal via iOS in-app purchase |
Your consumer rights in New Zealand
Key protections
New Zealand consumer law requires clear disclosure and prohibits misleading conduct under the Fair Trading Act.
Digital goods and services must meet reasonable expectations under the Consumer Guarantees Act where applicable.
When to escalate
- If you were misled about a purchase vs subscription, or auto-renewals were not clearly disclosed, you can raise a complaint.
- If refunds are improperly refused despite the stated 30-day web policy, consider escalation to local consumer agencies.
Where to get help
For guidance or to escalate, contact the Commerce Commission or Citizens Advice Bureau NZ.
Commerce Commission: https://comcom.govt.nz
Citizens Advice Bureau NZ: https://www.cab.org.nz
Customer experiences
Positive feedback
Many users praise InPixio for ease of use, effective background/sky removal and quick edits.
Users also highlight well-performing AI tools and a simple interface as strengths.
Negative feedback
Common complaints include unexpected auto-renewal charges and difficulty obtaining refunds from inPixio or via app stores.
Some reviews report customer service delays and concerns about subscription terms being unclear or misleading.
Key takeaways
- Confirm billing source (inPixio website vs App Store vs Google Play) before seeking a refund.
- Keep receipts and screenshots to support refund or dispute requests.
Documentation checklist
What to prepare before contacting support
- Order number or invoice ID from the inPixio purchase confirmation email.
- Account email address used for the purchase and the subscription ID if available.
- Date and amount of the charge and a copy or screenshot of the bank/credit card transaction.
- If purchased via App Store or Google Play, include the store receipt or the report-a-problem reference.
Optional supporting items
- Screenshots showing subscription settings, Purchase Finder entries or renewal dates.
- Any prior exchange with customer service (ticket numbers or emails).
Common mistakes
Canceling in the wrong place
Users often try to cancel App Store or Google Play subscriptions on the inPixio website; those stores control those subscriptions.
Always check whether the charge came from inpixio.com, Apple, or Google before following cancellation steps.
Assuming cancel = refund
Canceling automatic renewal stops future billing but does not automatically refund the current paid period.
Request a refund separately if eligible and within the stated 30-day window for web purchases.
Missing documentation
Not having order IDs, receipts or proof of charge slows refunds and dispute resolution.
Collect and attach these items when you first contact support to speed the process.
Comparative recap
Quick channel summary
The table below summarises cancellation steps, who handles refunds and important notes for each channel.
Comparison table
| Channel | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Web (inPixio official site) | Log in → Purchase Finder → View and Manage → Cancel Rebill | InPixio (refunds within 30 days for direct purchases) | Cancel stops renewals but does not automatically refund current period. |
| iOS App Store (free 3-day trial / in-app) | iPhone/iPad Settings → your name → Subscriptions → select inPixio → Cancel | Apple handles refunds | Request refunds via Apple: reportaproblem.apple.com. |
| App Store purchase (iOS paid) | Must be managed through Apple (Apple Support / reportaproblem.apple.com) | Apple only | InPixio cannot cancel or refund App Store purchases directly. |
| Google Play (Android) | Google Play Store → Account → Subscriptions → cancel | Google Play handles refunds | Follow Google Play refund policies and support channels for disputes. |
After cancelling
Next steps to confirm cancellation
- Save the cancellation confirmation or screenshot from Purchase Finder or the app store subscription page.
- Monitor your bank or card statement to ensure no further unexpected renewals are charged.
Helpful links
- InPixio official site/support: https://www.inpixio.com
- Apple report a problem: https://reportaproblem.apple.com
- Google Play refunds & support: Google Play refund info
- Commerce Commission (NZ consumer help): https://comcom.govt.nz
- Citizens Advice Bureau NZ: https://www.cab.org.nz
Address
Corporate postal contact
No New Zealand postal address for cancellations was found in public sources.
Official corporate address
Avanquest Software SAS, CS 90142 Immeuble Adamas, 2 rue Berthelot, Courbevoie 92414, France
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FAQ
Important warning regarding service limitations
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