Cancel Ivacy: Easy Method

What is Ivacy

Overview

Ivacy is a commercial VPN service that provides encrypted connections, privacy features, and access to geo-restricted content across multiple platforms.

The service is offered via direct web subscriptions, mobile apps (iOS and Android), browser extensions, and third-party stores.

Primary delivery methods

Subscriptions can be purchased directly on Ivacy's website or through app stores such as the App Store (iOS) and Google Play (Android).

Support is provided mainly by email and live chat; the company’s corporate address is in Singapore (no dedicated New Zealand physical office appears available).

How to cancel Ivacy

Cancel if purchased on the App Store (iOS)

• Open the App Store on your iPhone or iPad and tap your profile photo.
• Tap "Subscriptions", find Ivacy, and turn off "Auto-Renew" at least 24 hours before the end of the billing period.
• Note: you cannot cancel the current subscription from inside the Ivacy app; cancellation of renewals must be handled via Apple’s subscription management.

Cancel if purchased on Google Play

• Open the Google Play Store, tap your profile, then "Payments & subscriptions" → "Subscriptions".
• Select Ivacy and choose "Cancel subscription" to stop future renewals.
• Ivacy does not publish a specific Google Play cancellation policy; use Google Play’s subscriptions interface for management.

Cancel if purchased directly via Ivacy website

• Email Ivacy support including your VPN username and the reason for cancellation.
• Use the support channel indicated on the Ivacy legal/refund page for web-purchased subscriptions.
• Expect cancellation to be processed by Ivacy support after they confirm account details.

Cancel via live chat or support (general)

• Use Ivacy live chat to request cancellation and a refund if eligible; follow up by email so you have written records.
• Keep your purchase receipt, username, and transaction ID to speed up the process.

What happens when you cancel

Access and service continuity

Cancelling a subscription typically stops future automatic renewals but does not always cut immediate access.

If you cancel before the renewal date you usually retain access for the remainder of the paid period.

Data and account information

Ivacy’s stated zero-logs policy may limit stored user data, but cancellation does not necessarily delete account records immediately.

Retain copies of receipts and communications until any refund or final account action is confirmed.

Billing and renewal effects

For app-store purchases, cancellation via the store prevents further charges but billing history remains with Apple/Google.

For web purchases, Ivacy will stop future billing once the cancellation is processed by support.

Will I get a refund?

Standard refund policy

Ivacy offers a 30-day money-back guarantee for new subscriptions except where noted for one-month accounts.

One-month subscriptions have a 7-day money-back guarantee instead of 30 days.

Refund exclusions and payment methods

• Refunds are not provided for payments made via Bitcoin, BitPay, Perfect Money, CoinPayments, or PaymentWall.
• Certain trial or promotional charge types reported in reviews (e.g., $0.99 trial leading to a longer plan) have caused refund disputes.

Refund process and timing

• Submit a refund request by emailing Ivacy support with your username and transaction details.
• Ivacy processes refunds within 48 hours; banks or payment processors may take up to 40 days to credit your account.
• Older policy limits (e.g., 500 MB or 30 sessions) were reported in the past but may not be enforced now; confirm with support.

Ivacy plans and pricing

Pricing summary

The official Ivacy site lists USD prices; below are NZD-equivalent monthly rates from third‑party sources and comparisons.

These NZD figures may vary with exchange rates and promotions; refer to the provider for current offers.

Plans table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the New Zealand Consumer Guarantees Act, services must be supplied with reasonable care and skill.

If Ivacy’s service is faulty or misrepresented, you may have remedies under the CGA regardless of Ivacy’s stated terms.

Limitations of contractual terms

Terms that attempt to contract out of statutory consumer rights (for example, blanket non-refund clauses) do not override the CGA.

Keep in mind that certain payment method exclusions are enforceable commercially but cannot remove CGA protections.

How to pursue redress in NZ

• Keep evidence of purchase and communications with Ivacy.
• If you cannot resolve the matter, seek advice from Consumer Protection New Zealand or consider a CGA claim.
• You may also contact the Commerce Commission or use your bank’s dispute process if appropriate.

Customer experiences

Positive feedback

Some New Zealand users on Capterra praise Ivacy for affordability, ease of installation, platform compatibility, and privacy claims.

Reddit threads also note responsive support and the ability to access streaming services in some cases.

Negative feedback

Complaints on Reddit and Trustpilot include deceptive trial billing, difficulties obtaining refunds, and occasional non-responsive support.

Some users report issues with account migration, broken processes, or loss of lifetime subscriptions.

What to take away

• Many users are satisfied with price and basic functionality.
• A minority report billing or refund difficulties - keep records and verify trial terms before purchasing.

Documentation checklist

What to collect before cancelling

• Purchase receipt or order confirmation showing date and amount.
• VPN username or account email used to sign up.
• Transaction ID, payment method, and merchant descriptor.

What to include in your support email

• Clear request to cancel and, if seeking one, to refund with reason and eligibility window (30 or 7 days).
• Attach screenshots of receipts, subscription pages, and any chat transcripts.
• Keep copies of all correspondence until the issue is fully resolved.

Common mistakes

Missing the App Store deadline

A common error is failing to turn off App Store auto-renew at least 24 hours before the billing period ends.

Because app-store billing is handled by Apple, Ivacy cannot cancel those renewals for you - manage it via Apple subscriptions.

Using non-refundable payment methods

Buying with excluded payment options (e.g., Bitcoin or CoinPayments) often prevents refunds under Ivacy’s stated policy.

If you value refund flexibility, use mainstream card or PayPal where possible and keep records.

Relying only on chat without records

Accepting verbal or chat confirmations without a supporting email can complicate disputes later.

Always follow up live-chat requests with an email and retain confirmation messages from support.

Comparative recap

How Ivacy compares at a glance

This table compares key cancellation and refund attributes against typical VPN competitors to help you decide quickly.

Quick comparison table

After cancelling

What to do immediately

Save confirmation of cancellation and any refund emails from Ivacy support for your records.

If you cancelled via an app store, keep the App Store or Google Play cancellation confirmation too.

Useful links and next steps

• Ivacy legal & refund policy
• Ivacy on the App Store (iOS)
• If you need consumer guidance in New Zealand, contact Consumer Protection NZ or the Commerce Commission for next steps.

Address

Corporate headquarters

PMG Pte. Ltd., 38 Beach Road #29‑11 South Beach Tower, Singapore 189767.

New Zealand presence

Ivacy does not appear to maintain a dedicated physical office in New Zealand; support is handled online.

For official policies and contact channels use the Ivacy legal page or their support email/live chat.