Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Life360 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Life360: Easy Method
What is Life360
Overview
Life360 is a location-sharing service and family safety app that helps families stay connected, share locations, and receive alerts for events like arrivals or collisions.
Core features
Features include real-time location sharing, driving and crash detection, and optional hardware such as Tile or Jiobit devices when purchased directly from Life360.
How to cancel Life360
Important note before you start
To cancel a paid Life360 subscription you must use the same method you used to subscribe: App Store (iOS), Google Play (Android), or Life360.com (web).
Deleting the app or your Life360 account does not cancel the subscription; you retain access until the paid period ends.
Step-by-step cancellation
- iOS (App Store): In the Life360 app go to Settings → Account → Cancel Membership, confirm and you will be redirected to the App Store to complete cancellation. Life360 support
- Android (Google Play): In the Life360 app go to Settings → Account → Cancel Membership, then confirm via the Google Play Store. Life360 support
- Web (Life360.com): Log in at Life360.com, go to Manage Membership → Cancel Subscription. This option only appears if you subscribed via the web. Life360 support
What happens when you cancel
Access and renewal
After cancellation you keep paid features until the end of your current billing period; automatic renewal will stop at the next renewal date.
Account and data
Cancelling a subscription does not automatically delete your Life360 account or location data; account deletion is a separate action within app settings.
If you want account data removed, follow account deletion steps in the app and check Life360's privacy documentation for retention details.
Will I get a refund?
General refund policy
Life360's general policy is not to issue refunds for unused subscription time; access remains until the paid period ends and no prorated refund is provided.
Exceptions may apply if required by applicable law or during any statutory cooling-off period described in Life360's Terms of Service. Terms of Service
Exceptions and hardware returns
- Hardware bought directly from Life360 (e.g., Tiles): 30 days from delivery to return in original condition for a full refund, subject to terms. Tile returns
- Jiobit devices: 30-day satisfaction guarantee for returns; full refund if returned in original condition though return shipping fees may apply per Life360's policy. Jiobit returns
- If you subscribed via App Store or Google Play, refunds are typically handled by Apple or Google according to their refund policies.
Life360 plans and pricing
Pricing overview
There is no official Life360 subscription pricing listed specifically in NZD in Life360 help articles or public sources.
Local prices typically appear at point of purchase in the App Store, Google Play, or on Life360.com.
Common plan names
| Plan | Typical NZ pricing |
|---|---|
| Silver | Varies |
| Gold | Varies |
| Platinum (or similar top tier) | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Goods and services supplied in New Zealand are covered by the Consumer Guarantees Act where applicable; a blanket "no refund" policy cannot override statutory rights.
If a digital service or hardware is faulty, not as described, or unfit for purpose, you may be entitled to remedies under NZ law.
Digital services and remedies
- Remedies for unsatisfactory digital services may include repair, replacement, cancellation, or refund depending on the problem’s severity and statutory rules.
- Keep records of the issue, attempts to get support, and dates to support any statutory claim under NZ consumer law.
Customer experiences
Positive feedback
Users often praise Life360's core location features for peace of mind and emergency detection, with some long-term users reporting reliable historical use.
Negative feedback
Common complaints include inaccurate locations, false movement alerts, and inconsistent arrival notifications.
Other issues reported: poor customer service (heavy chatbot use), billing and refund problems, and concerns about privacy or misuse of location sharing.
Documentation checklist
What to gather before contacting support
- Account email and user name associated with Life360.
- Proof of purchase: App Store/Google Play receipt or Life360.com order confirmation.
- Subscription start and renewal dates, and screenshots of subscription status if possible.
- Hardware order numbers and device serials (for Tile or Jiobit returns).
- Records of support chats or emails and dates/times of cancellation attempts.
Common mistakes
Deleting the app or account
Deleting the Life360 app or account is commonly mistaken for cancelling a paid subscription; this does not stop billing if the subscription was purchased via App Store, Google Play, or web.
Not checking subscription source
People often try to cancel in the app but subscribed through the App Store or Google Play; you must cancel through the original store to stop renewals.
Assuming an immediate refund is another common error; refunds are generally not provided unless required by law or store policies.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund likelihood |
|---|---|---|
| iOS subscription | App Store (redirect from app) | Generally no; Apple handles refunds |
| Android subscription | Google Play Store (redirect from app) | Generally no; Google handles refunds |
| Web subscription | Life360.com → Manage Membership | Generally no; exceptions per Terms or law |
After cancelling
Immediate actions
Confirm cancellation in the store you used (App Store, Google Play, or Life360.com) and keep a screenshot or confirmation email for your records.
Helpful links and next steps
- Cancellation and subscription support: Life360 subscription support
- Life360 Terms of Service: Terms of Service
- Return policies for hardware: Tile returns and Jiobit returns
Address
Registered head office
Life360, Inc., 1900 S. Norfolk St., Suite 310, San Mateo, California 94403, United States.
Notes about New Zealand correspondence
No specific New Zealand postal address for cancellations was found; cancellations are typically handled via the app, the app stores, or Life360's web support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.