Cancel LOOKA online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Looka service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Looka: Easy Method
What is Looka
Overview
Looka is an online logo and brand design platform that uses templates and AI-assisted tools to help individuals and businesses create logos, brand kits and basic websites.
The service sells one-time logo packages and subscription-based brand kit plans, with digital file delivery after purchase.
Core features
Key features include logo generation, downloadable file packages (PNG, SVG, EPS, PDF), editable brand kits and optional website builder tools on higher-tier plans.
Looka provides customer support via email and live chat for account and billing queries.
How to cancel Looka
Cancel via Looka website (recommended)
- Log in to your Looka account at the website.
- Go to Account → Subscriptions.
- Find your Brand Kit subscription and click Cancel next to it.
- Cancellation stops future charges; access continues until the end of the current billing cycle.
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad and tap your profile.
- Tap Subscriptions, select the Looka subscription, then tap Cancel Subscription.
- Disable auto-renew at least 24 hours before the subscription period ends to avoid renewal.
Cancel on Android (Google Play)
- Open the Google Play app and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions, choose Looka, then tap Cancel subscription.
- Follow the prompts to confirm cancellation; access typically continues until period end.
Cancel via Looka support
- If you cannot cancel through your store or account, contact Looka support by email at support@looka.com or use the live chat on their help pages.
- Provide your account email, subscription details and receipt when requesting cancellation through support.
What happens when you cancel
Access and billing
When you cancel a Looka subscription through the website or app stores, renewal stops and future charges are prevented.
Access to Brand Kit features typically remains available until the end of the paid billing cycle; you lose access after that date.
Data and files
Your account, logo designs and any files already downloaded or emailed remain accessible according to Looka's account policies.
Back up important files before access ends to ensure you retain copies after subscription expiry.
Will I get a refund?
Standard refund policy
Looka's stated policy: if logo files have been downloaded or emailed, no refund is issued.
If files were not delivered and you are within 7 days of purchase, a refund may be possible by contacting support with receipt and payment details.
Exceptions and how to request
- Refund may be issued only if files were NOT downloaded or emailed and you contact Looka within 7 days with proof of purchase.
- No refund is available outside the 7-day window or if files have already been delivered.
- If you purchased via Apple or Google Play, refund rules and requests may be handled through Apple Support or Google Play support.
Looka plans and pricing
Available plans (USD)
Looka lists pricing in USD; New Zealand customers will be charged in USD and may incur currency conversion or bank fees.
Plan table
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Basic Logo Package | $20.00 | One-time | One low-res PNG file |
| Premium Logo Package | $65.00 | One-time | High-res PNG, EPS, SVG, PDF; color variations; unlimited post-purchase changes; full ownership |
| Brand Kit Subscription | $96.00 | Annual | Premium features plus 300+ templates, social assets, business cards, brand guidelines, unlimited edits |
| Brand Kit Web Subscription | $129.00 | Annual | Brand Kit features plus AI website builder and hosting |
Your consumer rights in New Zealand
Consumer Guarantees and digital goods
Under New Zealand law, digital goods and services must be fit for purpose and as described when sold to consumers under the Consumer Guarantees Act and related rules.
If Looka's service or delivered files do not match how they were advertised, consumers may have remedies including repair, replacement or refund.
How to use your rights
- Document the issue (screenshots, receipts, correspondence) and contact Looka support first with clear evidence.
- If Looka will not resolve a genuine failure to provide the service as advertised, consider contacting New Zealand consumer protection authorities for guidance or seeking independent legal advice.
- Keep in mind store purchases (Apple/Google) may require raising the dispute through those platforms in addition to contacting Looka.
Customer experiences
Positive feedback
- Users often praise Looka's customer service as quick, friendly and helpful, with specific staff names mentioned positively.
- Many customers find the platform intuitive, fast and good value for creating basic professional logos and starter branding.
Common complaints
- Some users report limited customization options and difficulties selecting fonts, especially on iPhone devices.
- There are reports of confusion over pricing and product delivery - customers expecting a full brand kit but receiving only a single PNG.
- Frustration can arise when refunds are not granted after files have been delivered or downloaded, and when subscription management is unclear.
Documentation checklist
Required documents to request cancellation or refund
- Order receipt or payment confirmation showing date, price and transaction ID.
- Account email address and username used with Looka.
- Evidence whether logo files were downloaded or received (screenshots or file timestamps).
Helpful supporting evidence
- Screenshots of product pages or checkout showing the advertised deliverables.
- Correspondence with Looka support or app store support about the issue.
- Bank or card statement showing the charge for cross-checking if needed.
Common mistakes
Mistakes when cancelling
Many users assume cancelling means an immediate pro-rata refund; cancellation usually only stops future renewals and access continues until the billing period ends.
Another common error is cancelling via Looka when the subscription was bought through Apple or Google; store subscriptions must be managed through the respective store.
Mistakes about refunds and downloads
Customers sometimes request refunds after downloading files; Looka's policy disallows refunds once files are delivered, so check download status before requesting refunds.
Users also may miss the 7-day refund eligibility window for undelivered files - act promptly and retain purchase records.
Comparative recap
Summary table
| Channel | How to cancel | When access ends | Refund handled by |
|---|---|---|---|
| Web (Looka account) | Account → Subscriptions → Cancel | Access continues until end of billing cycle | Looka (per their refund policy) |
| App Store (iOS) | Apple ID → Subscriptions in App Store → Cancel | Access continues until period end if not renewed | Apple / App Store processes refunds |
| Google Play (Android) | Google Play app → Subscriptions → Cancel subscription | Access usually until the end of the paid period | Google Play processes refunds |
Key takeaways
- Cancel through the same channel you used to buy the subscription to stop renewals cleanly.
- Refunds are limited: no refund after file delivery; possible refunds within 7 days if files were not delivered.
- For New Zealand consumers, consider your statutory rights if the delivered product differs from what was advertised.
After cancelling
Next steps
- Download and back up any logo files you need before your access ends.
- Save receipts, confirmation emails and screenshots in case you need to request a refund or use consumer remedies.
Useful links and contacts
- Looka help pages: Looka Help
- Contact Looka support: support@looka.com
- Apple subscription help: Manage subscriptions on Apple
- Google Play subscription help: Manage subscriptions on Google Play
Address
Company address
Looka's publicly listed physical address is:
220 Adelaide Street West, Toronto, Canada, M5H 1W7.
Postal cancellations and notes
Looka does not provide a New Zealand-specific postal address for cancellations and generally handles cancellation via account settings, email or live chat.
If you prefer written records, send correspondence to the listed Toronto address, but expect support and account actions to be handled digitally.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.