Cancel Mobisystems: Easy Method

What is Mobisystems

Product overview

Mobisystems develops productivity apps such as OfficeSuite (document editor), PDF tools and related mobile/desktop software. Their products let users view, edit and convert common office file types across devices.

Where it's available

Mobisystems subscriptions are sold through multiple channels: Google Play (Android), the Apple App Store (iOS), the Mobisystems web store, and some third‑party stores such as Amazon.

How to cancel Mobisystems

If you subscribed on Google Play (Android)

• Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions.
• Select the MobiSystems subscription → Cancel subscription.
• Follow the on‑screen prompts to confirm cancellation.

If you subscribed on the App Store (iPhone/iPad)

• Open Settings → tap your name → Subscriptions.
• Select the MobiSystems subscription → Cancel Subscription/Trial.
• Apple handles billing; MobiSystems cannot cancel App Store subscriptions for you.

If you subscribed via the MobiSystems web store

• Log into My Account → Subscriptions and Products → View subscription.
• Click "Cancel Trial" or "Cancel Auto‑Renewal" and confirm.
• Cancellations are processed online through your account settings (not by post).

What happens when you cancel

Access and features

Cancelling stops future payments but typically preserves access until the end of the paid period.

You will usually retain premium features for the remainder of the time you already paid for.

Billing and renewal

Once cancelled, automatic renewal is disabled and no further subscription charges will occur after the current period ends.

Platform billing rules apply (Google Play, Apple, or Mobisystems web store) depending on where you purchased.

Data and account

Your Mobisystems account and stored documents remain accessible per the app's normal behaviour and your remaining subscription period.

Export or back up important files before features you need become unavailable.

Will I get a refund?

Store-specific refund windows

• Google Play (Android): Refunds are usually allowed within ~48 hours under Google's policy; beyond that refunds are not guaranteed.
• App Store (iOS): Apple handles refunds - often within 14 days via Apple’s "Report‑a‑Problem"; you can appeal if denied.
• MobiSystems Store (web): MobiSystems offers a 30‑Day Money‑Back Guarantee from activation for purchases made via their web store.
• Amazon: Follow Amazon’s digital orders refund process (commonly within ~48 hours) via Digital Orders → Contact Us / Return for Refund.

Exceptions and practical points

Many cancellations do not automatically produce refunds - cancellation usually only stops future payments, not refund unused time.

Under some circumstances (defective service, misleading information) refunds or remedies may be available beyond vendor time windows.

Mobisystems plans and pricing

Common plans

Pricing varies by platform and store. App Store prices follow Apple’s tiered matrix and may show in USD, then convert to NZD with tax and exchange rate.

Notes on pricing

Official NZD pricing is not always listed on Mobisystems’ site; Google Play NZ shows NZD amounts where applicable.

Check the store listing you used to purchase for the exact price you were charged.

Your consumer rights in New Zealand

Overview of NZ law

Under New Zealand consumer law, digital services must be of acceptable quality and fit for purpose.

There is no automatic 14‑day cooling‑off period for digital goods unless the product was misrepresented or defective.

How it applies to refunds

Refund eligibility in NZ depends on whether the product is faulty or was misrepresented, rather than on a fixed statutory "change of mind" period.

Time‑limited guarantees from sellers (30 days web, 48 hours Google, 14 days Apple) are separate from statutory remedies for defective or misdescribed products.

Customer experiences

Positive feedback

• Users find OfficeSuite user‑friendly, intuitive and compatible across Windows, Android, iOS and Mac.
• Reviewers cite good value, a Microsoft‑like experience and a useful free version for basic editing.
• Customer service is often described as helpful and responsive.

Common complaints

• Some users report intrusive subscription pop‑ups that are hard to dismiss.
• Functionality limits in free versions (e.g., limited table editing, missing spell‑check) cause frustration.
• Occasional file compatibility issues are reported, such as needing to change Excel file extensions.

Documentation checklist

Required items

• Account email used for the Mobisystems subscription.
• Order number or receipt from the store (Google Play, Apple, Mobisystems web, or Amazon).
• Purchase date and subscription name (e.g., OfficeSuite Premium).

Helpful extras

• Screenshots of the subscription page, receipts and any error messages.
• Device make/model and OS version used when the problem occurred.
• Brief description of the issue and any previous support ticket numbers.

Common mistakes

Attempting to cancel via the developer

Many users try to email the developer or send postal cancellation requests. Store‑managed subscriptions (Google Play, Apple) require cancellation through the store, not direct contact.

Missing the correct store and refund window

Users sometimes contact Mobisystems for refunds when the purchase was via Apple or Google; those stores control billing and refund requests.

Also, expecting a refund for a simple change of mind outside advertised seller windows can lead to disappointment - check store policies and NZ consumer remedies first.

Comparative recap

At‑a‑glance comparison

Recommendation

Cancel in the same place you purchased. For refunds follow the store’s refund flow first; use Mobisystems support only for web purchases or product faults.

After cancelling

Check billing and access

Confirm that automatic renewal has been disabled and monitor your bank or card for any unexpected charges.

Ensure you retain access until the paid period ends and back up files you need.

Useful links and support

• Google Play - Manage subscriptions
• Apple - Cancel subscriptions on your iPhone or iPad
• Mobisystems - Official site / My Account
• New Zealand - Consumer Protection (general guidance)

Address

Postal address

There is no New Zealand postal address listed for Mobisystems cancellation requests.

Cancellations are processed online through your store account or the Mobisystems web account - postal cancellation is not required.

Online contact

Use the store where you purchased (Google Play, Apple) for billing issues, or the Mobisystems web support for web purchases and product faults.

Refer to the links above to reach the correct support channel and include the documentation checklist when contacting support.