Cancel Norton 360: Easy Method

What is Norton 360

Overview

Norton 360 is a consumer security suite that combines antivirus, a VPN, password management and cloud backup into a single subscription.

It is offered in tiered plans for different numbers of devices and includes extra features such as scam protection and dark web monitoring.

Core features

Typical features include AI-powered malware protection, Secure VPN, password manager and cloud backup for Windows and macOS devices.

Feature sets and device limits vary by plan and region; see the plan table below for New Zealand introductory pricing and features.

How to cancel Norton 360

If purchased directly from Norton (web)

• Sign in to your Norton account and go to "Manage My Subscriptions".
• Locate the Norton 360 subscription and select the option to cancel auto-renewal or manage renewal settings.
• Alternatively contact Norton support (live chat or phone) and request cancellation; coverage typically remains until the end of the paid term.
• Reference: digitalbulls.com.

If purchased via mobile app stores

• Apple App Store (iOS): Cancel through your device: Settings → Apple ID → Subscriptions → Norton → Cancel.
• Google Play Store (Android): Open Play Store → Profile → Payments & Subscriptions → Norton → Cancel.
• Refunds and cancellation handling for app‑store purchases are governed by the store’s policies; see the refunds section below.

What happens when you cancel

Access and coverage

When you cancel auto-renewal, your Norton 360 coverage generally remains active until the end of the current paid period.

You will retain the features and protections already paid for through the term expiry unless otherwise stated by Norton.

Account and data

Your Norton account and any cloud backup or password manager data typically remain accessible; check account settings for specific data retention details.

If you delete your account or uninstall software, back up any required data first to avoid accidental loss.

Will I get a refund?

Norton’s stated refund policies

For monthly Norton subscriptions purchased via the web, Norton offers a full refund if requested within 14 days of the initial purchase.

For annual subscriptions bought through Norton, Norton offers a 60-day money-back guarantee for eligible purchases or renewals.

Source: nz.norton.com.

Exceptions and third-party purchases

• Refund eligibility and the claim process may differ if the purchase was made via a third-party platform (Apple App Store, Google Play, or retailers).
• If Norton’s stated policy is not honored, you may escalate via your payment provider (chargeback) or complain to local authorities; see the consumer rights section.
• Reference policy details: lifelock.norton.com.

Norton 360 plans and pricing

Price table

Notes

Prices shown are introductory first-term prices (early 2026) and renewal rates may differ; auto-renewals are billed annually unless otherwise stated.

Source: Norton NZ official site; features summarized from product descriptions.

Your consumer rights in New Zealand

Statutory protections

Under New Zealand law (including the Consumer Guarantees Act), consumers retain statutory rights if a digital service is defective or not as described.

Norton’s voluntary refund windows (14 days for monthly, 60 days for annual) are additional benefits beyond typical statutory remedies.

Escalation options

• If Norton does not honor its stated cancellation or refund policy, you may contact your payment provider to dispute the charge (e.g., credit card chargeback).
• You may also file a complaint with the Commerce Commission or raise a claim at the Disputes Tribunal for unresolved disputes.

Customer experiences

Positive feedback

Many users report that Norton provides comprehensive and reliable protection with easy-to-use features and timely threat alerts.

Positive reviews commonly praise the bundled tools such as VPN, backup and password manager working seamlessly together.

Common complaints

Frequent negative reports mention aggressive automatic billing, difficulty cancelling and frustrating refund interactions with support teams.

Some users have reported confusing checkout flows and what they describe as "dark patterns" that make cancellation harder; see discussion threads for examples.

Sources: Trustpilot NZ, Reddit.

Documentation checklist

Essential documents

• Account email address used to purchase Norton 360.
• Order or subscription number (receipt or confirmation email).
• Date of purchase or renewal and payment method used.

Helpful extras

• Payment receipts or bank/credit card statements showing the charge.
• Screenshots of subscription settings, renewal notices, cancellation attempts and support chat transcripts.
• If purchased via Apple or Google, include store receipts/screenshots from the App Store or Play Store.

Common mistakes

Using the wrong cancellation channel

Example: Trying to cancel an App Store subscription from the Norton web dashboard. App-store purchases must be cancelled via Apple or Google account settings.

This mistake can leave auto-renew active even after trying to cancel through Norton’s site.

Missing the refund window

Example: Requesting a refund after the 14-day (monthly) or 60-day (annual) window has closed for web purchases.

Always check the exact purchase and renewal date and act promptly if you expect to request a refund.

Comparative recap

Quick summary

Below is a compact comparison of cancellation and refund handling by purchase channel for Norton 360 in New Zealand.

Use the row matching your purchase method to follow the correct cancellation and refund path.

Comparison table

After cancelling

Checklist after cancellation

• Confirm cancellation email or screenshot from Norton or the app store.
• Verify the next billing date is removed or that auto-renew is off in your account settings.
• Back up any cloud-stored data (password vault or backups) you need before expiry.

When to escalate

If your cancellation or refund request is denied contrary to the stated policy, contact your payment provider to dispute the charge.

You may also file a complaint with the Commerce Commission or take a claim to the Disputes Tribunal if necessary.

Helpful links: Norton NZ, Norton refund policy, Apple subscriptions, Google Play subscriptions.

Address

Postal address for Member Services

Attn.: Member Services

60 East Rio Salado Parkway, Suite 1000, Tempe, AZ 85281

How to use this address

This is the global Member Services postal address provided by Norton (Gen Digital/LifeLock) for cancellation and related requests; no New Zealand - specific postal address was found.

For fastest resolution use online account tools or the Norton NZ support pages and keep postal correspondence as a backup option.