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Cancel Pandadoc: Easy Method
What is Pandadoc
Product overview
PandaDoc is a cloud-based document automation and e-signature platform used to create, send, track and sign proposals, contracts and other business documents.
Primary capabilities
Key capabilities include templates, a rich media editor, analytics, integrations with CRMs, and automated workflows to manage document lifecycles.
It is offered as a SaaS product with tiered plans and optional enterprise features such as SSO, API access and advanced reporting.
How to cancel Pandadoc
Cancel via the PandaDoc website (recommended)
- Sign in to your PandaDoc account.
- Go to Settings > Billing.
- Click "Cancel subscription", complete the cancellation form and confirm.
- After confirming, your subscription will be cancelled and no further charges will be made.
Cancel via App Store or Google Play
- If you subscribed through Apple App Store or Google Play, manage or cancel the subscription in that store - PandaDoc web cannot cancel store-managed subscriptions.
- Use the App Store or Google Play subscription settings or their support pages for steps and refund requests.
What happens when you cancel
Access and service period
After cancellation you will not be charged going forward but your access typically continues until the end of the current billing period.
Data and documents
Your documents and account data remain available per PandaDoc retention policies and your account settings.
Plan downgrades and feature loss
If you change to a lower plan or cancel, some features or limits (templates, integrations, usage caps) may be removed at the next billing cycle.
Will I get a refund?
Standard web subscription policy
PandaDoc does not provide refunds - prorated or otherwise - when you cancel a web-based subscription.
Trial and billing exceptions
- There is a 14-day free trial that does not require payment info. If you enter billing info and cancel before the first charge, you will not be billed.
- For subscriptions purchased through App Store/Google Play, refunds are handled by those platforms and their refund policies apply.
Practical note
The stated "no refunds" policy applies broadly, but consumer law (see next section) can affect enforceability in specific situations.
Pandadoc plans and pricing
Overview
PandaDoc offers Essentials and Business tiers with annual and monthly billing, plus custom Enterprise plans.
Pricing table (approximate NZD conversions)
| Plan | Price (approx, NZD) | Billing period | Notable features |
|---|---|---|---|
| Essentials (annual billing) | NZ$36.10 per user/month (approx) | Monthly (billed annually) | Unlimited documents & e-signatures, templates, analytics, 24/7 email & chat support |
| Essentials (monthly billing) | NZ$66.50 per user/month (approx) | Monthly | Same features as annual Essentials without discount |
| Business (annual billing) | NZ$93.10 per user/month (approx) | Monthly (billed annually) | CRM integrations, content library, approval workflows, web forms, bulk send |
| Business (monthly billing) | NZ$123.50 per user/month (approx) | Monthly | Same features as Business without annual discount |
| Enterprise | Contact sales (custom) | Custom | CPQ, automation, SSO, API, team workspaces, notary, custom reporting |
Pricing notes
PandaDoc does not list official NZD pricing; amounts above are approximate conversions using a USD→NZD rate (Jan 2026).
Actual amounts may vary due to billing currency, taxes and your payment provider's exchange rate.
Your consumer rights in New Zealand
Legal protections summary
Under New Zealand consumer law (for example the Consumer Guarantees Act) services must be supplied with reasonable care and skill and match any representations made.
How that affects refunds and "no refund" policies
- A blanket "no refunds" policy may be limited if the service is defective, misrepresented, or not provided with reasonable care and skill.
- If PandaDoc fails to deliver promised features or is misleading, you may have remedies under NZ law despite their policy.
Practical steps and where to get help
If you believe your consumer rights have been breached, contact the New Zealand Commerce Commission or Citizens Advice Bureau for guidance.
Also check platform-specific rights if you subscribed through Apple or Google - they have their own refund mechanisms.
Customer experiences
Positive feedback
Many users praise PandaDoc for ease of use, intuitive interface, templates, integrations and reliable document workflows.
Negative feedback
Recurring complaints include unexpected charges, lack of refunds, difficulties cancelling, confusing add-ons and mixed customer support experiences.
Severe complaints and UX notes
Some reviewers report high unexpected charges, feature loss after plan changes, and difficult cancellation experiences.
Others criticise parts of the user experience as unintuitive or poorly designed in places.
Documentation checklist
Before you cancel
- Record current plan, billing date and payment method.
- Export or backup any important documents, templates and data from your PandaDoc account.
- Take screenshots of billing history and subscription details for your records.
At cancellation
- Save confirmation of cancellation (email or on-screen confirmation).
- Note the end-of-service date and any remaining access period.
- If you subscribed via App Store/Google Play, record the store transaction ID and subscription management screenshot.
Common mistakes
Assuming refunds will be issued
Many users expect prorated refunds after cancelling mid-period; PandaDoc’s web policy is that no refunds are issued.
Always check billing cycles and consider cancelling before renewal if you do not want to be charged for the next period.
Not checking where the subscription was purchased
If you signed up via the App Store or Google Play, cancelling in the PandaDoc web interface will not stop store-managed billing.
Go to the store where you purchased to manage or request refunds for those subscriptions.
Not exporting data before downgrading or cancelling
Some users lose access to features or content after plan changes; export critical documents and templates before making changes.
Comparative recap
Quick comparison table
| Topic | PandaDoc (web) | Notes for New Zealand users |
|---|---|---|
| Cancellation method | Settings > Billing > Cancel subscription | If bought via app stores, cancel via that store instead. |
| Refund policy | No refunds (prorated or otherwise) for web subscriptions | NZ consumer law may provide remedies in certain faulty or misleading cases. |
| Trial | 14-day free trial; billing info not required | If billing info entered and you cancel before the first charge, you will not be billed. |
| Pricing | Tiered plans; likely billed in USD | Displayed NZD amounts are approximate conversions; final charge depends on bank/exchange rates. |
| Support & disputes | Help center, email and chat support (varies by plan) | For unresolved issues consider NZ consumer agencies or store dispute processes (Apple/Google). |
Takeaway
Cancel via the PandaDoc billing settings for web subscriptions, expect no refund, and preserve records.
If you are in New Zealand and have disputed service delivery, check consumer advice and platform-specific refund routes.
After cancelling
What to do immediately
- Download or export all documents, templates and audit trails you will need going forward.
- Keep confirmation of cancellation and billing screenshots for at least one billing cycle.
Useful links
- PandaDoc Help Center
- PandaDoc Terms of Service
- New Zealand Commerce Commission
- Citizens Advice Bureau (New Zealand)
- Apple App Store refund & subscription support
- Google Play refund & subscription support
Address
PandaDoc headquarters
PandaDoc, Inc.
3739 Balboa St., Ste 108, San Francisco, California 94121, United States
Notes about contacting
No New Zealand-specific postal address for cancellation was found; use the web portal or the U.S. headquarters address if you need to send postal correspondence.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.