Cancel Photo Retouch: Easy Method

What is Photo Retouch

Photo Retouch (also shown as Retouch in some app stores) is a mobile app and service that offers image editing and retouching features, including in‑app paid retouch services and subscription options.

The app is developed by BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ and is distributed through app stores and third‑party web services.

Core offering

Photo Retouch provides automated and manual retouch tools plus paid editing services performed by providers behind the app.

Distribution channels

The app is commonly available via the App Store (iOS), Google Play, and third‑party web services such as PhotoRetouchingUp.

How to cancel Photo Retouch

Cancel via App Store (iOS)

• Open the Settings app on your iPhone or iPad and tap your name, or open the App Store and tap your profile.
• Tap Subscriptions, find Photo Retouch (or Retouch), then tap Cancel Subscription.
• Cancel at least 24 hours before the next billing date to prevent renewal; cancelling does not refund the current period but stops future renewals.

Cancel via Google Play

• Open the Google Play Store app and tap your profile, then Payments & subscriptions > Subscriptions.
• Select Photo Retouch (or Retouch) and tap Cancel subscription, then follow prompts to confirm.
• Google Play typically follows similar auto‑renewal rules; no NZ‑specific Play policy for this app was found in the supplied data.

Cancel web / direct purchases

• If you bought services directly (for example via PhotoRetouchingUp), check the provider's Terms & Conditions for cancellation and refund rules.
• PhotoRetouchingUp states you can request corrections or refunds within 14 days of delivery; cancellation terms are not described in the available terms.
• Contact the vendor using order confirmation emails and keep records of all communications.

What happens when you cancel

Access after cancelling

If you cancel a subscription via App Store or Google Play you generally retain access until the end of the paid billing period.

For one‑off purchases or delivered digital edits, access may remain with you if files were delivered; provider terms apply.

Auto‑renewal and billing

Subscriptions automatically renew until cancelled through the platform account settings.

Cancelling at least 24 hours before renewal prevents next‑period charges on Apple; platform rules determine timing for Google Play.

Data and account handling

Cancelling a subscription does not automatically delete your account or uploaded photos; check the app settings or vendor privacy policy for deletion instructions.

Request account or data deletion from the vendor if you want your personal data removed; retain confirmation of deletion requests.

Will I get a refund?

General rule under New Zealand law

The Consumer Guarantees Act (CGA) does not give a cooling‑off right for digital services simply because you change your mind.

Refunds are required only if the service is faulty, not fit for purpose, or not delivered with reasonable care and skill.

Platform and vendor refund notes

• App Store (iOS): Cancelling prevents renewal but Apple does not provide a refund for the current period if you cancel; refunds are handled under Apple's refund policies and review processes.
• Google Play: Typical Play Store refund and cancellation flows apply; no NZ‑specific Google Play details for this app were verified in the supplied data.
• PhotoRetouchingUp: Terms allow corrections or refund requests within 14 days of delivery in certain circumstances; exceptions apply if the product matches an approved sample or has been downloaded with no valid issue.

Exceptions and enforcement

Businesses cannot contract out of CGA rights; "no refunds" clauses are void where they try to override consumer guarantees.

If a provider refuses a lawful remedy, you can escalate via Consumer Protection guidance or dispute resolution options.

Photo Retouch plans and pricing

Your consumer rights in New Zealand

Key guarantees under the Consumer Guarantees Act

• Services must be provided with reasonable care and skill.
• Services must be fit for purpose and completed within a reasonable time.
• If guarantees are breached you may be entitled to repair, replacement, or refund depending on the failure.

Contract‑out prohibition

Businesses cannot lawfully deny CGA rights by saying "no refunds" or using terms that limit statutory rights; such clauses are void.

Limits for e‑services and change‑of‑mind

The CGA does not create a right to cancel simply because you change your mind about a digital service.

Refunds are available only where the service fails the statutory guarantees or is not as promised.

Customer experiences

Reported negative experiences

Trustpilot reviews for apps in this category report delays in delivery (several hours), quality issues, and being charged for re‑dos that did not resolve problems.

Some reviewers reported difficulty obtaining refunds and negative interactions with support when claiming a promised "14 days full refund".

What the available data does not show

The supplied data contains no verified positive review set for Photo Retouch; absence of positive reports in this dataset does not mean none exist.

Consider checking recent reviews for your exact app build and region before relying on social proof alone.

Documentation checklist

Required proof for a refund or dispute

• Order confirmation or receipt showing date, amount, and transaction ID.
• Screenshots of the edited images, timestamps, and any quality issues.
• Copies of communications with support (dates, names, ticket numbers).

Evidence to support a CGA claim

• Clear description of how the service failed to meet reasonable care and skill or fit for purpose.
• Timeline showing delivery date and when you reported the problem.
• Any vendor responses and attempts to fix the issue.

Common mistakes

Assuming change‑of‑mind guarantees a refund

Many consumers assume a right to cancel for any reason; under New Zealand law this is not generally available for digital services once access is given.

Always check if the issue meets CGA standards (faulty, not fit for purpose) before expecting a refund.

Missing or late evidence

Failing to keep receipts, screenshots, or message histories weakens your case when requesting refunds or lodging disputes.

Collect evidence promptly and make your request in writing to create a clear record.

Comparative recap

After cancelling

Next practical steps

Save confirmation of your cancellation and the subscription end date shown by the platform.

If you need a refund because the service was faulty, gather your documentation and submit a clear claim to the vendor or platform.

Where to get official help

Consumer Guidance on the Consumer Guarantees Act (NZ): Consumer Guarantees Act information.

Apple support on managing subscriptions: Manage subscriptions (Apple).

Google Play help on cancelling subscriptions: Cancel or change a subscription (Google Play).

Address

Developer contact address

BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ

Premier Kampüs Kağıthane Gürsel Mah., İmrahor Cad. No: 29, A Blok, Floor: 5, Office No: 196, 34400 Kâğıthane, İstanbul, Turkey

Jurisdiction and notes

The developer is located in Turkey; this may affect enforcement and jurisdiction for disputes originating in New Zealand.

For NZ consumer rights and escalation options, follow local guidance from Consumer Protection NZ and consider payment provider chargeback options if appropriate.