Cancel Pipedrive: Easy Method

What is Pipedrive

Overview

Pipedrive is a cloud-based customer relationship management (CRM) platform designed to help sales teams track deals, manage pipelines, and automate workflows.

It emphasises a visual pipeline, activity-based selling, email integration and automation to improve sales productivity.

Who uses it

Small to medium businesses and sales teams commonly use Pipedrive for lead and deal management across industries.

It is offered as a per-user subscription with tiered feature sets and optional add-ons.

How to cancel Pipedrive

Cancel a paid subscription via the web

• Sign in to your Pipedrive account.
• Go to Settings → Billing and choose “Cancel my subscription”.
• Confirm cancellation; you will retain access until the end of your current billing cycle.
• Look for an email confirmation after cancellation; keep it for your records.

Cancel during a free trial, and cancel add‑ons

• During a free trial: go to Settings → Billing and select “Cancel my subscription” even if payment details were entered; the trial continues until the 14‑day expiry.
• To remove add‑ons: go to Billing → Manage Add‑ons, click “Remove from plan” and confirm. The add‑on remains until the end of the billing cycle and you will receive an email confirmation.
• If you subscribed via the App Store or Google Play, cancel through your device’s subscription settings since Pipedrive’s documentation gives no direct in‑app cancellation instructions.

What happens when you cancel

Access and billing

After cancelling a paid subscription you keep full access until the paid billing period ends.

No further recurring charges should occur after the cancellation effective date for that billing period.

Data and export

Export your data before cancelling to avoid losing access to information you need later.

Under Pipedrive’s stated policies, account data may be permanently deleted after a retention period (for example, up to six months under GDPR procedures), so export promptly.

Will I get a refund?

Pipedrive refund policy

Pipedrive’s Terms of Service state that fees are non‑refundable and cancellations do not typically generate refunds or credits for unused time.

Expect no automatic prorated refunds when you cancel a subscription early under normal circumstances.

Exceptions and special cases

• One documented exception: if Pipedrive is required to terminate services for legal or infringement reasons, a prorated refund may be issued.
• If you believe a charge was made in error or you were misled, contact support and retain billing records and confirmation emails.

Pipedrive plans and pricing

Summary table

Pricing notes

Official pricing is published in US dollars and listed above for annual billing (monthly equivalent).

No official NZD pricing was found; regional partners may offer NZD setup but subscription billing is typically in USD.

Your consumer rights in New Zealand

Relevant legal context

New Zealand consumer protection laws (for example, the Consumer Guarantees Act and the Fair Trading Act) provide remedies against misleading or unfair conduct.

These laws can affect claims about subscriptions and representations made at sale.

How this affects Pipedrive subscriptions

• A clear contractual “no refunds” term may be enforceable unless a statutory right applies (for example, where a product or service was misrepresented).
• If you bought via the App Store or Google Play, Apple’s or Google’s refund mechanisms and policies also apply and operate separately from Pipedrive’s own policy.

Customer experiences

Positive feedback

Many users praise Pipedrive’s intuitive, visual interface which makes pipeline management straightforward.

Support and onboarding are often highlighted as responsive and helpful for new users.

Negative feedback

Some users report surprise when a free trial converts to a paid plan and feel there is insufficient transparency around charges.

Advanced features are sometimes limited to higher tiers, which constrains users on lower‑priced plans wanting marketing automation or advanced reports.

Documentation checklist

Before cancelling

• Export contacts, deals, notes and file attachments from Pipedrive.
• Download invoices and billing history for your records.
• Take screenshots of current plan, active add‑ons and billing settings.

When you cancel

• Save the cancellation confirmation email from Pipedrive.
• If you subscribed via App Store / Google Play, keep transaction receipts from Apple/Google.
• Open a support ticket if you need written proof of cancellation or billing adjustments.

Common mistakes

Not exporting data before losing access

Users sometimes cancel and then find important records are inaccessible or deleted later.

Always export CSVs/backups of deals, contacts and attachments before cancellation.

Confusing purchase channels and expecting refunds

Purchases made through Apple or Google stores must be managed through those platforms; contacting Pipedrive won’t automatically cancel those subscriptions.

Assuming a refund will be issued despite Pipedrive’s “no refunds” policy is a common source of dispute; keep receipts and communications if you believe a charge was misleading.

Comparative recap

Cancellation vs refund at a glance

After cancelling

Immediate next steps

Confirm you have a saved copy of exported data and all billing receipts before you lose access at period end.

Monitor your bank or card statement to ensure recurring charges stop after the billing period.

Helpful links

• Pipedrive Support - general help and contact options.
• Pipedrive Terms of Service - billing and refund terms.
• Apple: cancel subscriptions - how to manage App Store subscriptions.
• Google Play: cancel or get a refund - Google Play subscription and refund help.

Address

Contracting entity address

Pipedrive Inc. 530 5th Avenue, Suite 802, New York, NY 10036, United States.

Notes about contact

Pipedrive does not appear to list a dedicated New Zealand postal address; cancellations and contractual matters are handled according to the contracting entity set out in the Terms of Service.

For disputes or legal queries from New Zealand, refer to the Terms of Service for the contracting entity and consider seeking local legal advice if required.