Cancel Pixieset: Easy Method

What is Pixieset

Overview

Pixieset is a website and client gallery service commonly used by photographers to share galleries, sell products, and manage client workflows.

It combines gallery hosting, store features and a studio manager for bookings and payments, with both free and paid options.

Core features

Key features include client galleries, online store/prints, and a Studio Manager for payments and bookings.

Pixieset is designed to integrate with tools like Lightroom and to present an elegant client-facing experience.

How to cancel Pixieset

Cancel via the Pixieset web dashboard

• Sign in to your Pixieset account on the web dashboard.
• Go to Billing > Change Plan > Cancel Subscription.
• Choose immediate cancellation or (for yearly plans) set the plan to not renew at period end according to the options shown.
• Refer to Pixieset's help article for details: Managing your subscription.

Subscriptions bought through App Store or Google Play

• Pixieset does not provide specific guidance for cancellations bought via the App Store or Google Play.
• Standard practice is to manage those subscriptions through the relevant store (Apple or Google) rather than via Pixieset's dashboard.
• If you are unsure where you purchased the subscription, check your iTunes/App Store or Google Play purchase history.

What happens when you cancel

Access and timing

Monthly cancellations take effect immediately according to Pixieset's account settings.

Yearly plans can be cancelled immediately or set to not renew at the end of the paid period, depending on the option you choose.

Data, galleries and account status

Pixieset does not publish detailed public rules about automatic data deletion in all cases.

Export or back up any galleries, images and client data you need before cancelling to avoid accidental loss.

Will I get a refund?

Pixieset refund policy

Pixieset states that refunds for subscriptions are not provided except at Pixieset’s sole discretion or when required by law.

See Pixieset's terms for the formal policy: Pixieset Terms.

Refunds for payments processed via Studio Manager

• Client payments processed through Pixieset Payments can be issued partial or full refunds from the Payments page.
• Refunds to clients typically take about 5 - 10 business days to reach the client's bank account: Managing transactions and refunds.
• If you believe NZ consumer law requires a refund, you can raise that with Pixieset and escalate under local consumer protections if necessary.

Pixieset plans and pricing

Pricing overview

Pixieset offers a range of plans including a free tier and paid tiers billed monthly or yearly.

Exact pricing and plan names vary; check your account or Pixieset's pricing page for the current offers.

How to check your current plan

Sign in to the Pixieset dashboard and view Billing to see your active plan, billing cycle and next charge.

For company pricing information see: Pixieset Pricing.

Your consumer rights in New Zealand

Cooling-off period and digital services

Under New Zealand law (Consumer Guarantees Act and Fair Trading Act) there is typically a 14-day cooling-off period for certain purchases.

However, digital services and subscriptions that provide immediate, full access may be exempt from the cooling-off right.

When Pixieset must comply with NZ law

• Pixieset's terms disclaim refunds except as required by law, but NZ consumer protections may still apply and override contractual terms.
• If Pixieset refuses a refund where NZ law would require one, that refusal could be contested using the local consumer protection framework.
• Document all communications and evidence if you need to escalate a dispute under NZ consumer law.

Customer experiences

Positive feedback

Many users find Pixieset easy to set up, elegant in presentation, and efficient for client galleries and Lightroom integration.

Support is commonly described by some users as quick and helpful for routine issues.

Negative feedback

• Users report a lack of practical tutorial content and limited how-to resources on Pixieset's channels.
• Some customers describe rigid support in edge cases (for example, account access issues after a domain email lapse).
• There are reports of difficulties around print purchases when photographers did not set up payment options correctly, and limits to Pixieset's direct assistance in those cases.

See a selection of user reviews: Pixieset on Trustpilot (NZ).

Documentation checklist

Before contacting support

• Account email and username used to sign in.
• Subscription details: plan name, billing cycle, and last payment date.
• Order receipts or invoice numbers (screenshots or PDF copies).

Additional useful items

• Proof of purchase from App Store / Google Play if applicable (store receipts).
• Correspondence with Pixieset support and timestamps of any chats/emails.
• Backups of galleries and exported content you want to retain.

Common mistakes

Cancelling in the wrong place

Users sometimes try to cancel a subscription through Pixieset when the subscription was purchased via Apple or Google.

Check your original purchase source - App Store and Google Play subscriptions must normally be managed through those stores.

Expecting automatic refunds or immediate account deletion

Assuming a refund will be provided automatically is a common error - Pixieset's policy is to issue refunds only at its discretion or when required by law.

Another mistake is not backing up galleries before cancelling: always export important client content first.

Comparative recap

At-a-glance comparison

The table below summarises cancellation, refund likelihood and recommended actions for each route.

How to act

Use the table to quickly decide where to cancel and what to prepare before contacting Pixieset or your app store.

After cancelling

Immediate actions

• Export and back up galleries, client data, invoices and any product files you need to keep.
• Confirm cancellation via email and save the confirmation for your records.

Useful links and next steps

• Managing your subscription (Pixieset help)
• Pixieset Terms
• Payments and refunds (Studio Manager)
• Pixieset Pricing

Address

Headquarters

Pixieset Media Inc

55 E Cordova St Unit 604, Vancouver, British Columbia V6A 0A5, Canada

New Zealand enquiries

Pixieset does not list a dedicated New Zealand postal cancellation address; contact support via the Pixieset help centre for account issues.

When contacting support, include the documentation checklist items above and any proof of purchase from your app store if applicable.