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Cancellation service #1 in New Zealand
Cancel Pixomatic: Easy Method
What is Pixomatic
Overview
Pixomatic is a mobile image-editing app that offers background removal, masking, and other photo-editing tools via a subscription model.
The app is distributed through the Apple App Store, Google Play Store, and directly from the developer's website.
Main features
Features include an automated background eraser, manual masking tools, and export options aimed at mobile users and content creators.
Subscriptions unlock premium tools and remove limits compared with the free version or trial.
How to cancel Pixomatic
If you purchased via Apple App Store (iOS)
- Open Settings on your iOS device or the App Store app and go to Subscriptions.
- Find and tap Pixomatic, then tap "Cancel Subscription" or "Cancel Free Trial".
- Apple manages App Store subscriptions; Pixomatic cannot cancel App Store subscriptions for you.
- Recommended: cancel at least 24 hours before the renewal date to avoid being charged.
- See Apple-related guidance: Pixomatic - App Store cancellation steps.
If you purchased via Google Play, Pixomatic website, or PayPal
- Google Play: Open Google Play > Subscriptions, select Pixomatic and tap "Cancel subscription".
- Pixomatic website: Log into your account at pixomatic.us, go to Manage Subscription and click "Unsubscribe".
- PayPal: Log into PayPal > Settings > Payments > Manage Automatic Payments, select Pixomatic/Conceptiv Apps LLC and cancel.
- As with App Store purchases, cancel at least 24 hours before the end of the billing cycle.
- Reference: Pixomatic support and PayPal guidance at AppCutter PayPal notes.
What happens when you cancel
Access and renewal
Cancelling stops future renewals but does not usually refund past billing unless an exception applies.
You typically retain access to premium features until the end of the current paid billing period.
Data and account
Your Pixomatic account and any local app data remain unless you delete the account or app data separately.
If you reinstall or reactivate, you may be prompted to sign in and resubscribe for premium access.
Will I get a refund?
Trial, standard policy and timing
Pixomatic offers a 7-day free trial; you must cancel before the trial ends to avoid charges.
There is no explicit public refund policy for post-trial subscription charges on the Pixomatic site.
Exceptions and how to request
If you believe a charge is incorrect (for example, a technical billing error), contact the store where you purchased first (Apple/Google/PayPal) and Pixomatic support.
For disputes about service quality, see New Zealand consumer rights below for potential remedies under local law.
Pixomatic plans and pricing
Pricing summary
Exact New Zealand Dollar (NZD) pricing is not published publicly; prices vary by platform and region.
To view current NZ pricing, check the app store entry for your country or the in-app purchase screen.
How to check NZ pricing
Open the Pixomatic app on a device using the New Zealand App Store or Google Play region to see local prices.
Alternatively contact support via pixomatic.us for clarification.
| Plan | Price (NZD) |
|---|---|
| Monthly | Varies |
| Yearly | Varies |
| 7‑day free trial | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill, fit for purpose, and as described.
If the service is faulty or not as described, remedies such as repair, refund, or replacement may apply.
How to use your rights
Document the issue, contact Pixomatic support and the payment provider, and cite the CGA if you need a remedy for a substandard service.
General NZ guidance is available at Consumer Protection NZ.
Customer experiences
Positive reports
Some users report that cancellations are straightforward when they follow the App Store or Play Store steps correctly.
When done through the correct store interface, the subscription stops at the next renewal date as expected.
Negative reports
Multiple users have reported being charged after they believed they cancelled, especially around free trial transitions.
Others report difficulty contacting support and frustration when seeking refunds or confirmation; see user threads and forum reports for examples.
Documentation checklist
What to gather before contacting support
- App store receipt or transaction ID from Apple/Google/PayPal.
- Screenshots showing active subscription, cancellation attempts, or billing history.
- Account email used with Pixomatic and date of purchase or trial start.
Where to send information
- If purchased via Apple: contact Apple Support and provide App Store receipts.
- If purchased via Google Play: contact Google Play support with transaction details.
- If purchased on the website or PayPal: log into pixomatic.us or your PayPal account and contact Pixomatic support.
Common mistakes
Not cancelling in the right store
Many users attempt to cancel inside the app but bought the subscription through Apple or Google. The store owns the subscription and must be used to cancel.
Example: cancelling the app account does not stop App Store auto‑renewal; you must cancel in Apple Subscriptions.
Timing and free trial issues
Waiting until the day of renewal or trial end can cause accidental charges due to processing times; cancel at least 24 hours before renewal.
Some users miss the free trial end date and are billed; keep calendar reminders and confirm cancellation by checking the store receipt.
Comparative recap
Quick comparison
The table below summarises cancellation responsibility, refund likelihood, and immediate action for each purchase channel.
How to act
Follow the steps in the relevant row to stop renewals and gather documentation if you need to dispute charges.
| Purchase channel | Who cancels | Refund likelihood | Immediate action |
|---|---|---|---|
| Apple App Store | Apple (you cancel in Subscriptions) | Low (store handles refunds; request via Apple) | Cancel in iOS Subscriptions; contact Apple Support if charged |
| Google Play Store | Google Play (you cancel in Subscriptions) | Low to moderate (request via Google Play) | Cancel in Google Play > Subscriptions; keep receipts |
| Pixomatic website | Pixomatic account page (you unsubscribe) | Unclear (contact Pixomatic support) | Log in to pixomatic.us > Manage Subscription > Unsubscribe |
| PayPal | PayPal automatic payments (you cancel) | Depends (PayPal dispute or seller response) | Cancel automatic payment in PayPal settings and contact seller |
After cancelling
Confirm cancellation
Always verify cancellation by checking your App Store/Google Play/PayPal subscription list and by saving the confirmation screen or email.
If you continue to see charges after cancellation, collect receipts and contact the store and Pixomatic support immediately.
Further help and links
- Pixomatic support article on unsubscribing: How do I unsubscribe/cancel my subscription?
- Pixomatic pricing and trial info: pixomatic.us pricing
- NZ consumer rights: Consumer Protection NZ - refunds and repairs
Address
Developer address
Bending Spoons Operations S.p.A. (Pixomatic developer)
Via Nino Bonnet 10, Umbria 20154, Milano, Italy
Contact note
There is no specific New Zealand postal address for cancellations; follow the digital cancellation routes above.
For formal complaints under NZ legislation, use the consumer guidance link above and keep documentation of all communications.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.