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Cancellation service #1 in New Zealand
Cancel Privatevpn: Easy Method
What is Privatevpn
Overview
PrivateVPN is a commercial virtual private network (VPN) service that provides encrypted connections, multiple simultaneous connections, and access to geo-restricted content.
The service is offered directly via the PrivateVPN website and through app stores for mobile devices.
Main features
Key features include fast connections, up to 10 simultaneous connections, and apps for common platforms.
PrivateVPN advertises a 30-day money-back guarantee for eligible web purchases for new customers.
How to cancel Privatevpn
Cancel via the website (privatevpn.com)
- Log in to your account on the PrivateVPN website.
- Click "Cancel Subscription" from your account/subscription area.
- Optionally use "Delete my account" to permanently remove the account; note deleting forfeits any remaining days of service.
Cancel via mobile stores (iOS and Android)
- iOS (App Store/iTunes): Manage or cancel subscriptions through your Apple ID or contact Apple Support; PrivateVPN does not control App Store refunds.
- Android (Google Play): Cancel subscriptions in Google Play > Payments & subscriptions > Subscriptions, or via Google Play Help.
What happens when you cancel
Access and service period
After cancelling a subscription purchased via the website you will typically retain access until the current paid period ends unless you delete the account.
If you choose "Delete my account" on the website you will remove the account immediately and forfeit any remaining days of service.
Renewals and data handling
Cancelling stops future auto-renewals but leaves historical account data until deletion or as described in PrivateVPN’s policies.
Retention and deletion of personal data follow PrivateVPN’s privacy policy; confirm details in your account or support correspondence.
Will I get a refund?
Refunds for web purchases
New customers who purchased on the PrivateVPN website are eligible for a 30-day money-back guarantee, subject to the provider's terms.
Refunds for eligible web purchases are processed after confirmation and are generally completed within 5 business days.
Exceptions and other payment channels
- App Store (iOS) purchases: Not covered by PrivateVPN’s 30-day guarantee; refunds must be requested through Apple and are at Apple’s discretion.
- Google Play (Android) purchases: Handled by Google Play according to its policies; contact Google for refunds.
- Cryptocurrency payments: Non-refundable.
- Automatic renewals and purchases under SEK 400 / USD 45: The stated refund policy does not apply.
Privatevpn plans and pricing
Pricing summary
Prices shown are HostAdvice NZD conversions (Nov 2025) of USD-listed plans; no official NZ-specific pricing was found.
Actual prices on checkout may vary by billing currency and promotions.
Plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 1-Month Plan | NZ$17.54 | Monthly | All features; 10 simultaneous connections; 30-day money-back guarantee |
| 3-Month Plan | NZ$10.63 (monthly equivalent) | Billed quarterly | All features; 10 simultaneous connections; 30-day money-back guarantee |
| 12-Month Plan (converted from 36-Month USD) | NZ$4.43 (monthly equivalent) | Annual equivalent | All features; 10 simultaneous connections; 30-day money-back guarantee |
Your consumer rights in New Zealand
Relevant NZ consumer protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which cover acceptable quality and truthful representations.
These rights are statutory and separate from any contractual 30-day guarantees offered by a supplier.
How this applies to PrivateVPN purchases
PrivateVPN’s published terms do not specifically reference New Zealand legislation and treat the 30-day guarantee as a contractual policy for web purchases.
If you believe statutory rights apply, you can raise the issue with your payment provider or seek advice from New Zealand consumer authorities.
Customer experiences
Positive feedback
Users commonly praise PrivateVPN’s customer support for being fast, knowledgeable, and patient via live chat and email.
Many reviewers report stable connections and good performance for streaming and general use.
Negative feedback
Some customers report difficulty obtaining refunds, especially if auto-renewal was left enabled or purchases were via app stores.
Other complaints include occasional reliability issues, unresponsive apps, connection failures, and periodic server outages.
Documentation checklist
Essential items to prepare
- Account email and username used with PrivateVPN.
- Order ID, transaction ID, or invoice number from the purchase receipt.
- Payment method and date of purchase or renewal.
- Screenshot or copy of subscription status or receipt (website/App Store/Google Play).
Supporting evidence for refunds
- Clear reason for the refund request in writing (issues experienced, mismatch with advertised service).
- Chat or email transcripts with support agents if relevant.
- For App Store/Google Play purchases, include the store receipt and use the store’s refund request process.
Common mistakes
Forgetting to cancel before auto-renew
Many users miss the renewal cutoff and expect an immediate refund; PrivateVPN’s policy excludes some automatic renewals from the money-back guarantee.
Always cancel before the renewal date and keep a copy of the cancellation confirmation.
Buying via app stores and expecting website refunds
Purchases through Apple or Google are managed by those stores; contacting PrivateVPN will not enable the provider’s 30-day web guarantee for store-bought subscriptions.
Use Apple Support or Google Play Help for store refunds and keep store receipts when requesting refunds.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund availability |
|---|---|---|
| Web (privatevpn.com) | Log in → Cancel Subscription; optional "Delete my account" forfeits remaining days | 30-day money-back for new customers (web purchases); refunds processed within ~5 business days after confirmation |
| App Store (iOS) | Manage subscriptions via Apple ID or contact Apple Support | Refunds handled by Apple; not covered by PrivateVPN’s 30-day web guarantee |
| Google Play (Android) | Cancel via Google Play subscriptions in your Google account | Refunds handled by Google Play according to Google’s policies |
| Cryptocurrency | Payment is recorded but refunds are not offered | Non-refundable |
After cancelling
What to do immediately
Save confirmation of cancellation and any support correspondence as proof of your request.
Check your bank or card statement for pending charges and note the date of the next expected renewal to ensure it has stopped.
Useful links and next steps
- PrivateVPN official support - use for web cancellations and support tickets.
- Apple Support: Request a refund - for App Store purchases.
- Google Play Help: Request a refund - for Google Play purchases.
- Consumer Protection NZ - for guidance on statutory rights and complaints.
Address
Postal address found
Box 31, 19121 Sollentuna, United States.
No New Zealand-specific cancellation postal address was located; use the website support channels for account actions.
Contact advice
For speed, use the PrivateVPN support portal or your app store’s support for subscriptions purchased there.
If you need further escalation in New Zealand, contact your payment provider or local consumer authorities for assistance.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.