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Cancellation service #1 in New Zealand
ProWritingAid is a writing-assistance tool that checks grammar, style, clarity and readability across documents and manuscripts. It integrates with browsers, word processors and apps to provide real-time suggestions.
Key features include grammar and style checks, readability reports, overused-words alerts, manuscript analysis and optional plagiarism checks. Users choose between web-based plans or purchases through app stores.
If you cancel a web (direct) subscription you will generally keep access until the end of the current billing period. Access ends at renewal time.
Cancellation prevents future renewals but does not automatically trigger a refund. You will not be billed again after cancellation, provided it is completed before the next renewal.
Your account remains, but active features tied to the subscription may become unavailable when access ends. Back up any documents or settings you need before access lapses.
ProWritingAid offers a Money-Back Guarantee for yearly subscriptions and lifetime plans if you contact them within 3 days of purchase.
To request that refund, email [email protected] within three days of purchase as stated by ProWritingAid.
App Store and Google Play purchases are managed by Apple and Google respectively, so refunds must follow those platforms' processes.
If you bought via an app store, contact Apple or Google for refunds and use their "Report a Problem" or support pages.
No official New Zealand dollar pricing is provided on ProWritingAid's site; prices are listed in USD and the NZD amount depends on exchange rates and your payment provider.
Plans typically include monthly, yearly and lifetime options when purchasing directly from ProWritingAid; app stores may offer equivalent subscription periods.
| Plan | Billing period | Price (NZD) |
|---|---|---|
| Monthly | Monthly | Varies |
| Yearly | Yearly | Varies |
| Lifetime | One-off | Varies |
Under New Zealand law (for example the Consumer Guarantees Act) services must be provided with reasonable care and skill and be fit for purpose and as described.
Refund refusal or a short refund window cannot override statutory rights if the service is faulty, not as described, or does not meet reasonable expectations.
Many users praise ProWritingAid for improving grammar, style and clarity, and for its manuscript analysis and user-friendly interface.
Reviews on Trustpilot and Capterra highlight features like readability checks and the perceived value of lifetime plans.
Common complaints include pricing concerns, paywalled features in cheaper tiers, and technical issues such as crashes or slow performance.
Some users report difficulty obtaining refunds, particularly when purchases were made through App Store or Google Play.
Users on forums report Chrome extension and Google Docs integration sometimes lag or fail to appear, and occasional questionable suggestions or false positives.
Many users try to cancel a subscription on the ProWritingAid website when the purchase was made through the App Store or Google Play. That does not stop app-store billing.
Some customers assume cancellation triggers an immediate refund. In most cases cancellation only stops future billing; refunds follow separate policies and timeframes.
Failing to save receipts, transaction IDs or screenshots makes it harder to prove purchase date and to qualify for the 3-day money-back guarantee or platform refunds.
Below is a short table comparing cancellation and refund routes for each purchase channel.
| Purchase method | How to cancel | Refund eligibility | Who manages refunds |
|---|---|---|---|
| Web (ProWritingAid website) | My Account → Plans → Cancel Subscription on ProWritingAid site | 3-day money-back for yearly or lifetime if requested via [email protected]; no refunds for monthly or add-ons | ProWritingAid (direct) |
| App Store (iOS) | Apple ID → Subscriptions → ProWritingAid → Cancel | Refunds must be requested via Apple's Report a Problem; ProWritingAid's 3-day guarantee does not apply | Apple / App Store |
| Google Play (Android) | Google Play Store → Subscriptions → ProWritingAid → Cancel | Refunds must be requested via Google Play's refund process; ProWritingAid's 3-day guarantee does not apply | Google Play |
Save any important documents and export settings that you want to keep before subscription access ends. Verify the cancellation confirmation email or screen.
If you cannot resolve a refund or service-quality issue, consider contacting your card issuer to dispute the charge or seek advice from New Zealand consumer protection authorities.
ProWritingAid (Orpheus Technology Ltd)
International House, 36‑38 Cornhill, London EC3V 3NG, United Kingdom
No specific New Zealand postal address was found for ProWritingAid. Use the UK address above for formal mail, and use email ([email protected]) or the support center for faster response.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.