Cancel Ratepunk: Easy Method

What is Ratepunk

Service overview

Ratepunk is a travel price‑comparison tool and membership service that finds lower hotel and flight rates and offers paid membership tiers and in‑app purchases.

The product is offered via the RatePunk website, browser extensions and mobile apps and includes optional paid upgrades and bundles.

Common ways people subscribe

Users subscribe directly on the RatePunk website or buy in‑app/in‑site upgrades such as annual premium plans, bundles or one‑off purchases.

Some purchases are processed through app stores or payment pages linked from flight or deals pages; cancellation steps can differ by purchase path.

How to cancel Ratepunk

Cancel a web subscription (RatePunk site)

• Log in to your RatePunk account on the website.
• Open the dashboard and go to the "Billing" or "Subscription" section.
• Choose the option to cancel; cancellation takes effect immediately.

Cancel upsells, additional purchases or membership bought via pages

• For upsells and extra purchases you must request cancellation separately by emailing support at [email protected].
• If you bought via a flights payment page or special offer, email customer service to cancel and request a refund under the 14‑day guarantee.

If you used an app store or third party

• Check the original purchase channel (App Store / Google Play) and their subscription management first, then contact [email protected] if the seller directed you to RatePunk for support.
• Keep transaction receipts and screenshots; you may need them when emailing support.

What happens when you cancel

Access after cancellation

If you cancel a web subscription via the RatePunk dashboard the cancellation is effective immediately.

Depending on the purchase type, access to paid features may stop right away; confirm in your account area.

Renewals and billing

Cancelling stops future automatic renewals for the subscription you cancelled via the dashboard.

Upsells or separate purchases that were not cancelled individually may continue to bill unless you request cancellation for each item.

Data and account retention

Your account profile and saved searches may remain unless you delete your account; contact support to request data deletion.

Requesting deletion should be done in writing to [email protected] and may require identity verification.

Will I get a refund?

14‑day money‑back guarantee

RatePunk offers a 14‑day money‑back guarantee for membership purchases; you can request a full refund within 14 days of purchase.

To claim the refund, email [email protected] and ask for a refund to the original payment method.

How refunds are processed and exceptions

• Refunds are issued to the original payment method and may take several business days to appear.
• Upsells or additional purchases may require separate refund requests by email.
• If RatePunk does not process the refund, you may need to escalate with your card issuer or seek help under New Zealand consumer law.

What to include in a refund request

• Your account email, purchase date, transaction ID or receipt, and a clear refund request reference to the 14‑day guarantee.
• Attach screenshots of the purchase page or billing if available to speed up processing.

Ratepunk plans and pricing

Available plans (summary)

Publicly observed plans include an annual PREMIUM plan, various in‑app purchases and promotional annual memberships.

Prices listed by RatePunk appear in unspecified currency - likely USD - and may vary by platform or promotion.

Pricing table

Your consumer rights in New Zealand

Cooling‑off and statutory protections

Under New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) you have rights if terms are misleading or services are not provided as promised.

An advertised 14‑day money‑back guarantee strengthens your position to request a refund within that period.

If RatePunk does not honour refunds

• Failure to process refunds as stated may be a breach of consumer protections against false representations and unfair contract terms.
• If a refund is refused or delayed, you can raise a complaint with New Zealand consumer agencies such as the Commerce Commission or Consumer Protection (see links below).

Practical steps under NZ law

• Keep records of purchase, communications and any screenshots showing the 14‑day guarantee.
• Contact your payment provider (bank or card issuer) to dispute a charge if RatePunk fails to resolve the matter.

Customer experiences

Positive feedback

Many reviewers praise RatePunk for ease of use, good deals and an intuitive, clean interface.

Users highlight convenience, transparent display of rates and AI‑driven suggestions in several Trustpilot reviews.

Negative feedback

Some users report problems with obscured pricing cut‑offs, confusing currency, and automated upsell emails.

Reddit threads include complaints about difficulty cancelling, alleged false advertising, non‑refunded automatic renewals and pushy upsells.

Balanced takeaway

While many users find real value in the app, there are recurring reports about cancellation and refund friction that make careful documentation and early action advisable.

If you value a smooth cancellation/refund, follow the documented steps and keep evidence of your requests.

Documentation checklist

What to collect before contacting support

• Account email and username used with RatePunk.
• Transaction ID, receipt or bank statement showing the charge.
• Purchase date and the product name (e.g. PREMIUM annual, bundle name).

Supporting evidence to attach

• Screenshots of the purchase/confirmation page and any advertised 14‑day guarantee.
• Copies of correspondence with RatePunk and timestamps of cancellation attempts.
• If applicable, screenshots showing where you cancelled via the dashboard.

Common mistakes

Not using the correct cancellation path

Many users assume cancelling an app store subscription cancels site purchases or vice versa.

Always confirm whether the purchase was via RatePunk directly or through an app store and follow that channel's cancellation procedure.

Failing to cancel upsells separately

Upsells or add‑ons often require a separate cancellation request by email to [email protected].

If you cancel only the main subscription but not the upsell, charges may continue for the add‑on.

Not documenting the request

Users who don't keep receipts, transaction IDs or confirmation emails have a weaker position when requesting refunds.

Always save a copy of cancellation confirmations and any refund communications.

Comparative recap

Quick comparison

Key takeaway

If you bought directly on the RatePunk site cancel through your account and request refunds within 14 days.

For extras and purchases made on other pages or through apps, email [email protected] and keep full documentation.

After cancelling

What to monitor

• Check your bank/card statement for refunded amounts and future charges.
• Look for confirmation emails from RatePunk acknowledging cancellation and refund processing.

Where to get further help

• Contact RatePunk support: [email protected].
• RatePunk official site: RatePunk.
• Consumer help in New Zealand: Consumer Protection NZ, and the Commerce Commission.
• Public reviews for context: Trustpilot and Reddit discussions (search relevant threads).

Address

Corporate mailing address

RatePunk's available corporate mailing address is:

19‑6 Raugyklos street, Vilnius, Vilnius LT‑01140, Lithuania

Notes about New Zealand address

RatePunk does not appear to maintain a New Zealand postal address; use the email [email protected] or the corporate mailing address for formal notices.

If you need to escalate locally, contact New Zealand consumer agencies listed above for guidance and next steps.