Cancel Rekordbox: Easy Method

What is Rekordbox

Overview

Rekordbox is a DJ software platform by AlphaTheta that manages music libraries, prepares tracks, and powers DJ performances across compatible hardware.

It offers free and paid subscription plans that add cloud sync, advanced performance features, DVS control and video capabilities.

Who it's for

Rekordbox is aimed at DJs and music professionals who need library management, performance tools, and optional cloud backup/sync.

Plans range from a free tier for basic use to Professional tiers for full features and large cloud storage.

How to cancel Rekordbox

Cancel via the web (rekordbox.com)

• Sign in to your Rekordbox account on the Rekordbox website.
• Go to the cancel page or your subscription settings and follow the prompts to cancel.
• Cancellation can be performed any time for monthly or yearly plans; access continues until the end of the current billing period.

Cancel via App Store or Google Play

• If you subscribed through Apple App Store or Google Play, you must cancel through that store.
• Open your App Store or Google Play subscriptions and cancel there; Rekordbox’s website does not provide direct cancellation for store subscriptions.
• Follow the store’s process for subscription management and confirmation.

What happens when you cancel

Access and billing

After you cancel, you retain access to paid features until the end of your current billing period.

There is no immediate termination of service for web-managed subscriptions; the subscription simply does not renew.

Data and account state

Your Rekordbox library and settings remain associated with your account, but cloud sync and paid features stop when access ends.

If you later resubscribe, your account typically regains access to purchased features and synced data where stored.

Will I get a refund?

Standard refund window

You can apply for a refund if you cancel within 14 days of the subscription start date.

Refunds beyond 14 days are generally not available under Rekordbox policy.

How refunds are processed

• Refund requests must be made via the payment processor (Cleverbridge/MyCommerce) within the 14-day window.
• If a refund is issued, access typically ends within five working days after the refund is processed.
• If you cancel after a free trial ends, you will keep access until the billing period ends but you will not receive a refund.

Rekordbox plans and pricing

Plan overview

Official Rekordbox pricing is listed in USD; NZD equivalents below are estimates using a rough exchange rate (1 USD ≈ 1.65 NZD).

Exact NZD pricing and any GST or fees are shown at checkout when billed in New Zealand.

Price table

Your consumer rights in New Zealand

General protections

Under New Zealand consumer law, digital subscriptions should allow cancellation and fair refund processes where applicable.

Rekordbox’s 14-day refund window aligns generally with expected consumer protections for digital purchases.

When problems may arise

• Issues accessing cancellation or refunds - especially via mobile app stores - can raise concerns under the Consumer Guarantees Act and the Fair Trading Act.
• Poor or unresponsive customer service may be relevant if a supplier fails to meet reasonable service expectations under New Zealand law.

Customer experiences

Positive reports

Some users report successful refund processing, for example when an unwanted yearly subscription was refunded.

Positive outcomes appear to occur when refunds are requested promptly and processed through the proper channels.

Negative reports

Other users criticise hidden auto-renewal and difficulty cancelling via iOS subscriptions.

There are multiple complaints about poor or non-responsive customer service, and some reports of support tickets closed without a reply.

Documentation checklist

What to gather before you cancel

• Your Rekordbox account email and login details.
• Subscription receipt or order confirmation showing start date and payment method.
• If purchased via App Store or Google Play, proof of subscription in that store (receipt from Apple or Google).

What to include in a refund request

• Order number or invoice from Cleverbridge/MyCommerce if available.
• Date of purchase and reason for refund request.
• Any support ticket numbers or correspondence if you’ve already contacted support.

Common mistakes

Assuming the Rekordbox site can cancel store subscriptions

A common error is trying to cancel an Apple or Google subscription via the Rekordbox website; store subscriptions must be managed through the respective app stores.

Example: cancelling on rekordbox.com will not stop an App Store renewal - cancel in your Apple ID subscriptions instead.

Missing the 14-day refund window

Users sometimes expect refunds after the trial or after more than 14 days; Rekordbox’s refund policy disallows refunds beyond 14 days in most cases.

Example: waiting a month to request a refund after an annual renewal usually means the refund will be declined.

Comparative recap

Quick comparison

The table below summarises cancellation methods, refund eligibility and what happens after cancelling for the main channels.

Use the row that matches how you originally subscribed for the correct process.

After cancelling

Next steps

Keep your cancellation confirmation and proof of any refund request for reference and dispute handling.

If you need help with web-managed refunds, contact the payment processor (Cleverbridge/MyCommerce) as instructed on your receipt.

Helpful links

• Rekordbox official site
• Rekordbox Support / Help Center
• Cleverbridge (payment processor)
• Apple Support (App Store subscriptions)
• Google Play Help (subscriptions)

Address

Local hardware service contact

Monaco Corporation Ltd., Attn: Service Department, 231 Bush Road, Albany, Auckland 0632, New Zealand.

Note: AlphaTheta (Rekordbox subscriptions) are managed globally; Monaco NZ handles local hardware service, not subscription cancellations.