Cancel Resdiary: Step-by-Step Guide

What is Resdiary

Overview

ResDiary is a restaurant reservation and table management platform used by venues to take bookings, manage events and communicate with customers.

It is offered as a subscription service in New Zealand with features such as bookings, events manager, SMS marketing and payment gateway integration.

Where it is used

The system is primarily used by venue managers and front-of-house staff to run bookings and track cancellations and no-shows.

ResDiary also provides online booking widgets and integrations that sit on venue websites or social pages.

How to cancel Resdiary

Cancel a customer booking (web or app)

• Open the booking in the ResDiary web app or mobile app.
• Click or tap the Cancel icon on the booking record.
• Select a cancellation reason from the configured list.
• Choose whether to notify the customer by email or SMS.
• Save the change; the booking will be recorded as cancelled and appear in the cancellation list for reporting.

Manage cancellation reasons

• Go to Settings and select Cancellation Types to add, edit or disable reasons.
• Configure each reason to trigger actions such as blocking a customer, including the instance in a no-show report, or displaying specific options online.
• Keep your cancellation reasons up to date so staff apply consistent policies when cancelling bookings.

What happens when you cancel

Access and bookings

Cancelled bookings are recorded in the cancellation list and remain available for reporting and audit purposes.

Managers retain access to historical booking and cancellation records via the ResDiary interface.

Renewals and billing

Cancelling a booking does not automatically cancel your ResDiary subscription or contract with the provider.

Check your subscription renewal terms and any contractual notice periods to avoid unexpected charges.

Data retention and reporting

Cancelled bookings are kept in the system so they can be included in no-show and cancellation reports.

If you require export or deletion of data after cancellation, request this from your venue account manager or follow the platform’s data settings.

Will I get a refund?

ResDiary and refunds

ResDiary states it is not involved in processing refunds of deposits or customer payments; venues must process refunds directly.

Delays or failures in refunding are typically venue-side issues rather than processed by ResDiary itself.

Policy and practical exceptions

• There is no publicly stated 14-day cooling-off or automatic refund policy for New Zealand in ResDiary documentation.
• ResDiary indicates no cancellation fee at platform level, but contract terms may leave a customer or venue liable for remaining contracted months.
• Under New Zealand consumer law, refunds may still apply where services are not provided with reasonable care and skill (see Consumer Guarantees Act below).

Resdiary plans and pricing

Plan overview

Below are the known NZ pricing details for ResDiary plans as advertised in association with Restaurant Association membership offers.

Gateway fees and setup charges apply as specified per plan.

Payment and fees

• Gateway fees example: Stripe 2.9% + NZ$0.30 + ResDiary 0.5% (as listed for NZ).
• Setup fees differ between RA members and general sign-up plans.

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act, services must be provided with reasonable care and skill.

If a service fails in a substantial way, consumers may be entitled to remedies such as cancellation and a refund.

How to act on rights

• Raise the issue with the venue first and request a refund or remedy in writing.
• If unresolved, use mediation or escalate to Consumer Protection NZ for guidance on next steps.
• Keep records of bookings, payments, communications and any evidence of service failure.

Customer experiences

Positive feedback

• Some NZ venue managers report that ResDiary is a good product with useful features and an intuitive web app.
• Users praise multiple view options and a functional booking interface for front-of-house teams.

Negative feedback

• Many reviews cite poor or slow customer support, confusing contract changes and unexpected billing or notice-period issues.
• There are reports of abrupt renewals or cancellations and disputes over contract notice periods and hidden costs.

Documentation checklist

What to collect before cancelling

• Your ResDiary contract and terms & conditions, including any notice periods.
• Invoices, payment receipts and records of subscription charges.
• Screenshots or exports of booking records you plan to cancel.

What to keep after cancelling

• Written confirmation of cancellation from ResDiary or your account manager.
• All email or SMS threads with the venue regarding refunds or outstanding charges.
• Copies of reports showing cancelled bookings and any no-show entries used for disputes.

Common mistakes

Assuming platform handles refunds

Many users expect ResDiary to process refunds; in reality, venues handle customer refunds and are responsible for repaying deposits.

Contacting ResDiary support alone may delay resolution if the venue must authorise the refund.

Overlooking contract notice periods

Users sometimes assume monthly cancellation without checking their contract and later discover obligations for remaining months.

Always confirm cancellation terms and request written confirmation to avoid surprise charges.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Request written confirmation of cancellation and any applicable final charges from your account manager.
• Ask the venue to process refunds promptly and obtain an estimated timeframe in writing.

Useful links

• How to cancel a customer booking (ResDiary Help Centre)
• Manage your cancellation reasons (ResDiary Help Centre)
• Consumer Guarantees and refunds (Consumer Protection NZ)
• ResDiary reviews (Trustpilot NZ)

Address

Primary contact (recent)

Suite 5164, 24b Moorefield Rd, Johnsonville, Wellington, NZ 6037.

Note on registered office

Public records have also shown an Auckland address for service; cancellation correspondence may be directed to either office.

Where there is any doubt, use the Wellington address above as the more recent contact shown in New Zealand business directories.