Cancel Resumelab: Simple Process

What is Resumelab

Overview

Resumelab is an online resume and CV builder that provides templates, editing tools and career guidance resources to help users create professional application documents.

The service offers subscription access to templates, a resume builder and additional career course material for varying billing periods.

Who uses it

Resumelab is typically used by jobseekers who want quick, templated resume and cover letter outputs and by users seeking layout and writing guidance.

Subscriptions are available to international users; there is no New Zealand-specific office listed in public materials.

How to cancel Resumelab

Cancel via your online account

• Sign in to your Resumelab account on the website where you purchased the subscription.
• Go to Account, Subscription or Billing settings and look for a Cancel, Manage Subscription or Turn Off Auto-Renew option.
• Follow on-screen prompts to confirm cancellation and save or screenshot any confirmation number or page.

Cancel by email or post

• If you cannot cancel in-app, send a clear written cancellation request to the company email listed in the Terms of Use or support page.
• You may also cancel by postal letter under clause 10 of the Terms of Use; address the letter to: City View Plaza II, 48 Road 165, Suite 6000, Guaynabo, PR 00968, Puerto Rico.
• Include your account email, subscription ID, date of birth (if required for ID) and a clear statement that you wish to cancel and stop automatic renewals.

What happens when you cancel

Access to services

When you cancel, access usually continues until the end of the current paid billing period unless the terms state immediate termination.

Download any resumes or documents you need before the subscription expiry to avoid losing access to premium templates or export functionality.

Automatic renewal and billing

Cancellation typically prevents future automatic renewals but does not always trigger a refund for the current period.

Confirm in your account or cancellation confirmation whether auto-renew has been turned off and check your bank statements afterward.

Data retention

The provider may retain your account data for a period described in their privacy policy; check the privacy policy for deletion requests and retention timelines.

If you want data removed, contact support with a deletion request after cancelling and retain copies of all correspondence.

Will I get a refund?

General refund policy

Resumelab’s refund entitlement depends on the Terms of Use and the specific subscription plan you purchased.

Many digital subscription services only offer refunds for billing errors or within time-limited trial windows; you should check the exact clause in the Terms of Use.

Common exceptions and how to request a refund

• Possible exceptions: duplicate charges, billing errors, or a clearly stated trial cancellation within the trial period.
• To request a refund, contact support promptly with your account details, purchase receipt and the reason for the refund request.
• If the response is unsatisfactory, you can pursue your rights through your card issuer (chargeback) or seek consumer guidance in New Zealand (see links in After cancelling).

Resumelab plans and pricing

Visible plans

The following prices are approximate New Zealand dollar conversions based on publicly listed USD amounts and an exchange rate of 1 USD ≈ 1.60 NZD.

Official prices are listed in USD on Resumelab’s site; NZD equivalents are shown for convenience and may vary with exchange rates.

Pricing table

Note: No New Zealand-specific pricing was found as of January 2026. Official pricing is shown in USD on Resumelab’s site.

Your consumer rights in New Zealand

Key statutory protections

In New Zealand you have protections under the Consumer Guarantees Act 1993 (for services) and the Fair Trading Act 1986 regarding misleading conduct and unfair practices.

These laws can apply to online services where the provider’s representations are inaccurate or the service is not supplied with reasonable care and skill.

Subscription and automatic renewal rights

Businesses should clearly disclose subscription terms, including trial periods and automatic renewals; unclear or misleading disclosures may breach the Fair Trading Act.

If you were misled about free trials, renewal timing or cancellation methods, you can raise the issue with the Commerce Commission or Citizens Advice Bureau.

Where to get help

• Commerce Commission: comcom.govt.nz
• Citizens Advice Bureau (NZ): cab.org.nz
• Your bank or card issuer for suspected unauthorised charges or chargeback options.

Customer experiences

Positive feedback

Many users praise Resumelab for easy-to-use templates, quick document exports and helpful layout guidance for CVs and cover letters.

Some customers report that short-term access (daily or annual) provides good value when they need rapid resume updates.

Common complaints

Complaints shared publicly often relate to difficulties locating cancellation options, unexpected renewals and delays in obtaining refunds.

Other users note occasional support delays or unclear billing descriptions, so documenting correspondence is advisable.

Documentation checklist

Essential items to have ready

• Account email and username used to register with Resumelab.
• Order receipt or payment confirmation showing date and amount charged.
• Subscription ID, invoice number or screenshot of billing page if available.

Supporting evidence for disputes

• Copies of messages to support and their replies, including timestamps.
• Bank or card statements showing the charge(s) you wish to dispute.
• Any screenshots showing unclear trial terms, automatic renewal notices, or cancellation steps that were not available.

Common mistakes

Not cancelling before renewal

A frequent error is waiting until after the renewal date; many subscriptions continue through the paid period and refunds may not be available for already-used time.

Example: failing to cancel a yearly plan before the renewal date can result in another full-year charge.

Not keeping confirmation or evidence

Another mistake is cancelling without saving the confirmation page, email or support ticket number; without proof, disputes become harder to resolve.

Example: deleting the cancellation email means you cannot easily show when you requested cancellation if a charge reappears.

Comparative recap

Quick plan comparison

Takeaway

Daily plans are low-cost for short needs; annual saves per-day cost but requires attention to renewal timing.

Always review the Terms of Use and keep records of cancellation or support interactions for any refund claims or disputes.

After cancelling

Check access and downloads

Immediately download any final copies of resumes, cover letters or templates you wish to keep before access ends.

Verify that auto-renew has been turned off in your account settings and keep the final cancellation confirmation.

Useful links and next steps

• Commerce Commission (consumer guidance): https://comcom.govt.nz/
• Citizens Advice Bureau (consumer support): https://www.cab.org.nz/
• Contact your bank or card provider for chargeback options if you believe a charge is unauthorised.

Address

Postal cancellation address

For postal cancellation under clause 10 of the Terms of Use, send your written request to:

City View Plaza II, 48 Road 165, Suite 6000, Guaynabo, PR 00968, Puerto Rico

Notes about offices

Resumelab does not list a New Zealand office in public materials as of January 2026; international contact points and the postal address above are used for formal notices.

If you need assistance locating the correct email or support form, check the Resumelab Terms of Use or support page before sending postal correspondence.