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Cancel Ride With Gps: Easy Method
What is Ride With Gps
Overview
Ride With GPS is a route planning and navigation service used by cyclists to create, edit and follow rides on mobile devices and the web.
The platform offers mapping, turn-by-turn navigation, offline maps, live logging and ride analysis tools used worldwide, including New Zealand.
Main features
Key features include route planning, voice navigation, offline map access and heatmaps to visualise popular routes.
Subscriptions unlock additional tools such as advanced editing, private segments and custom mapping options.
How to cancel Ride With Gps
Cancel via the website (Web)
- Log into your account on the Ride with GPS website.
- Click the profile icon, choose Manage Subscription, then select "Free" (or a different level) and Confirm Change.
- Your access remains until the end of the current billing period.
Cancel via mobile stores (iOS & Android)
- App Store (iOS): Open iPhone Settings > tap your name > Subscriptions > Ride with GPS > Cancel Subscription or Cancel Free Trial. Cancel at least 24 hours before renewal.
- Google Play (Android): Open Google Play app > profile icon > Payments & Subscriptions > Subscriptions > Ride with GPS > Cancel Subscription. Cancel at least 24 hours before renewal.
- Important: Cancel on the platform where you purchased the subscription (Apple, Google or Ride with GPS web) to stop further billing.
What happens when you cancel
Access after cancellation
After cancellation, you retain access to paid features until the end of the current billing period.
No immediate loss of service occurs when cancelling mid-period; features expire at period end.
Account data and renewal
Your account, routes and data remain saved unless you delete your account manually.
Renewal will not occur after the current period if cancellation is processed correctly on the purchase platform.
Will I get a refund?
Ride with GPS refund policy
Ride with GPS states that all sales are final and they do not offer refunds through their service.
This policy applies regardless of how long remains in the billing period, per their support guidance.
Exceptions and platform refunds
- Platform-specific refund processes (Apple or Google) may apply - you can request refunds from Apple or Google directly.
- Submitting a refund request to the store does not guarantee approval; the store assesses those requests under its policies.
Ride With Gps plans and pricing
Available plans
Pricing below reflects the published US dollar amounts; in-app pricing may vary by store and region.
No NZD-denominated pricing was located; local charges may be converted by the store or card issuer.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | US$5.00/mo (billed annually) | Monthly (annual billing) | Mobile planning & navigation tools, turn-by-turn voice navigation, offline maps, live logging, 7 & 30 day heatmaps on mobile |
| Premium | US$6.67/mo (billed annually) | Monthly (annual billing) | Comprehensive planning & editing tools, global/personal heatmaps, custom cues, ride analysis, custom maps, privacy zones, private segments |
| Basic (in-app) | USD 7.99/mo or USD 59.99/year | Monthly or Annual (in-app purchases) | Previously defined Basic features |
| Premium (in-app) | USD 9.99/mo or USD 79.99/year | Monthly or Annual (in-app purchases) | Previously defined Premium features |
Your consumer rights in New Zealand
Statutory cooling-off and returns
Ride with GPS does not offer a 14-day refund through their own policy, stating "all sales are final".
However, New Zealand consumer law and the Consumer Guarantees Act may provide remedies for online purchases in some circumstances.
How to proceed in NZ
- Check whether you have grounds for a refund under NZ law (for example, faulty or misrepresented services).
- Contact Ride with GPS support first, and retain receipts and correspondence. If unresolved, contact New Zealand consumer authorities for advice.
Customer experiences
Positive feedback
Some New Zealand users report excellent, fast online help and praise the mapping system for long rides like the Tour Aotearoa.
Many cyclists consider Ride with GPS to be the best app for planning and navigation and return to it after trying alternatives.
Negative feedback
Negative reports include complaints about a strict "NON REFUNDABLE" policy and perceived difficulty cancelling in some cases.
Other common issues reported are continued charges after cancellation, interface glitches, complicated route editing and mixed support experiences.
Documentation checklist
What to gather before contacting support
- Account email and username used for Ride with GPS.
- Receipt or invoice showing the purchase date and amount.
- Transaction ID from your bank, Apple or Google purchase history.
Other helpful items
- Screenshots of subscription status, cancellation attempts or error messages.
- Any confirmation emails from Ride with GPS, Apple or Google and correspondence with support.
Common mistakes
Canceling in the wrong place
A frequent error is cancelling on the Ride with GPS site when the subscription was purchased via the App Store or Google Play.
If you bought the subscription in-app, you must cancel through Apple or Google; web cancellation may not stop store billing.
Timing and expectations
Another mistake is assuming refunds are automatic - Ride with GPS declares sales final, so refunds are not guaranteed.
Also remember to cancel at least 24 hours before renewal when using App Store or Google Play to avoid being billed for the next period.
Comparative recap
Quick comparison
The table below summarises cancellation steps, refund likelihood and access after cancelling for each platform.
| Platform | How to cancel | Refund policy | Access after cancel | Timing requirement |
|---|---|---|---|---|
| Web | Log in > profile icon > Manage Subscription > select "Free" > Confirm Change | Ride with GPS: all sales are final; no refunds from the service | Access until end of current billing period | No specific advance notice required, but change applies at period end |
| App Store (iOS) | iPhone Settings > your name > Subscriptions > Ride with GPS > Cancel | Ride with GPS: no refunds; Apple may handle refund requests | Access until end of current billing period | Cancel at least 24 hours before renewal |
| Google Play (Android) | Google Play app > profile icon > Payments & Subscriptions > Subscriptions > Ride with GPS > Cancel | Ride with GPS: no refunds; Google may handle refund requests | Access until end of current billing period | Cancel at least 24 hours before renewal |
After cancelling
Follow-up steps
- Keep confirmation emails or screenshots proving you cancelled and the cancellation date.
- Monitor your bank or card statement to ensure no further charges appear after the period ends.
Useful links
- Ride with GPS Support Center
- Manage subscriptions on your iPhone, iPad, and iPod touch (Apple)
- Manage subscriptions (Google Play)
- Consumer Protection - New Zealand
- Commerce Commission - New Zealand
Address
Corporate mailing address
Ride with GPS, LLC
700 NE 22nd Ave., Ste B, Portland, Oregon 97232, United States
Notes on postal contact
No specific New Zealand postal cancellation address was found; use the corporate address above for written correspondence if required.
For fastest resolution, use the online support channels and retain all documentation.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your Ride With GPS subscription via the website, log into your account, click the profile icon, select Manage Subscription, choose 'Free' or another level, and confirm the change. Ensure you keep proof of cancellation.
Yes, after canceling your Ride With GPS subscription, your account, routes, and data will remain saved unless you manually delete your account. Keep proof of your cancellation request.
If you cancel your Ride With GPS subscription, you will retain access to paid features until the end of the current billing period. Remember to keep proof of your cancellation.
Ride With GPS states that all sales are final and they do not offer refunds. However, you may request a refund through the platform you used to purchase, such as Apple or Google. Keep proof of your cancellation.
To cancel your Ride With GPS subscription on iOS, go to iPhone Settings, tap your name, select Subscriptions, find Ride With GPS, and cancel. Make sure to cancel at least 24 hours before renewal and keep proof of your cancellation.