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Cancellation service #1 in New Zealand
Cancel Scoresmatter: Easy Method
What is Scoresmatter
Service overview
ScoresMatter is a subscription service run from the United Kingdom that markets protection and related services tied to payments and accounts.
The service is sold via a recurring subscription model and is primarily supported from UK-based contacts and channels.
Where it operates
ScoresMatter appears to operate internationally but publishes UK contact details and pricing in pounds sterling.
No separate New Zealand office or local pricing in NZD is publicly listed by ScoresMatter.
How to cancel Scoresmatter
Cancel via web (account dashboard)
- Log in to your ScoresMatter account on their website.
- Open your account or subscription dashboard and select the subscription you want to cancel.
- Click the one‑click cancel option; cancellation is described as free and ends at the end of your current paid period or trial.
Cancel by email, phone or post
- Email: send a cancellation request to [email protected]. State your account details and ask for confirmation.
- Phone: contact customer service (UK: 0808 189 3005, US: 1 808 551 2865) and request cancellation; note the call may route to UK support.
- Postal / agencies: you may send a written cancellation to their UK address or use third‑party cancellation services (they may charge a fee).
What happens when you cancel
Access after cancellation
Your subscription remains active until the end of the current paid period or any active trial, per ScoresMatter statements.
After that date you should lose access to subscriber-only services and benefits.
Renewal and billing
Cancellation stops future recurring billing but does not automatically guarantee a refund for past charges.
Keep an eye on subsequent statements to confirm billing has ceased.
Account data
ScoresMatter retains account records for service and billing purposes; request details when you cancel if you need a data export or deletion.
If you require data removal, ask ScoresMatter directly and keep written confirmation of any agreement.
Will I get a refund?
Published policy
There is no clear, prominent refund policy published by ScoresMatter guaranteeing refunds.
Cancellation is described as ending future billing; refunds are not explicitly promised in marketing or legal materials.
Exceptions and dispute outcomes
- Some consumers have reported receiving refunds after raising disputes, claiming unauthorized charges, or negotiating directly.
- If you believe a charge is unauthorised or incorrect, contact your bank promptly to request a chargeback or dispute the transaction.
- Document all communications with ScoresMatter and your bank to support any refund claim.
Scoresmatter plans and pricing
Known public pricing
ScoresMatter advertising shows a subscription priced in pounds sterling rather than NZD.
A commonly cited price is £19.95 per month after a 10‑day free trial, but NZ pricing is not published.
Pricing table
| Plan | Price (NZD) | Price (GBP) |
|---|---|---|
| Standard subscription | Varies | £19.95 / month (after 10‑day free trial) |
Your consumer rights in New Zealand
Chargebacks and bank disputes
If you suspect an unauthorised or incorrect charge you can contact your bank in New Zealand to request a chargeback or dispute.
Banks often have specific time limits for disputes, so act quickly and provide supporting documentation.
Government and consumer agencies
- Consider contacting New Zealand consumer advice bodies for guidance on next steps and complaint escalation.
- You may also raise issues with relevant consumer protection authorities if you cannot resolve the matter with ScoresMatter or your bank.
Customer experiences
Positive feedback
Some reviewers praise ScoresMatter for fast delivery of service, perceived value, and efficient customer responses.
TrustPilot UK reviews include many positive ratings focused on ease of ordering and perceived protection benefits.
Common complaints
Complaints include unexpected or unauthorised charges, difficulty cancelling in some cases, and confusion caused by similarly named sites.
Some users reported needing their bank's help or direct negotiation to obtain refunds for disputed charges.
Documentation checklist
What to gather before cancelling
- Account username or email and subscription start/end dates.
- Screenshots of the account dashboard, trial offers, and pricing pages.
- Copies of invoices, bank or card statements showing the charge.
What to keep after cancelling
- Written confirmation of cancellation (email or screenshot) and any reference numbers.
- All correspondence with ScoresMatter, your bank, or consumer agencies.
- Records of phone calls (date, time, name of agent) when possible.
Common mistakes
Failing to get confirmation
Not saving cancellation confirmation is a frequent problem; always request and keep written proof of cancellation.
If you only cancel verbally by phone, follow up with an email requesting written confirmation.
Relying on third‑party signups or offerwalls
Some users report they were billed after interacting with third‑party offerwalls or comparison sites; these channels can complicate cancellation and refunds.
If you signed up through a third party, note which party processed the subscription and contact them as well as ScoresMatter.
Comparative recap
Quick channel summary
Below is a concise comparison of cancellation channels, ease, and likely outcomes based on available information.
Recommendation
The fastest route is usually cancelling via your online account. If refunds are needed, contact your bank and keep documentation.
| Channel | Ease | Speed | Refund likelihood | Notes |
|---|---|---|---|---|
| Web (account dashboard) | High | Immediate end of future billing (effective at period end) | Low - Medium | One‑click cancel; best for stopping renewals quickly. |
| Medium | Variable (depends on response) | Low - Medium | Use for written record; include account and transaction details. | |
| Phone | Medium | Quick if answered | Low - Medium | Good for urgent requests; always follow up for written confirmation. |
| Postal / agencies | Low | Slow | Low | Third‑party services may charge fees; keep proof of posting and receipt. |
After cancelling
Monitor statements
Check your bank and card statements for at least one billing cycle after cancellation to ensure no further charges appear.
If an unexpected charge appears, contact your bank immediately to dispute it and provide documentation.
Where to get more help
- Official New Zealand consumer advice: consumerprotection.govt.nz
- General local advice: Citizens Advice Bureau NZ
- If unresolved, contact your bank to request a chargeback or escalation through their dispute process.
Address
Company address (published)
ScoresMatter Ltd
Building 1, Chalfont Park, Gerrards Cross SL9 0BG, United Kingdom
New Zealand presence
No separate New Zealand postal address is publicly listed; use the UK address or the email/phone contacts above for formal correspondence.
If you need a local escalation route, raise the issue with your bank or New Zealand consumer protection bodies.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.