Cancel Smartsheet: Easy Method

What is Smartsheet

Overview

Smartsheet is a cloud-based work management and collaboration platform used to plan, track, automate and report on work. It combines spreadsheet-like grids with project views such as Gantt, calendar and dashboards.

Core capabilities

Key capabilities include templates, automations, forms, reporting and sharing controls for teams and organisations. It is used across industries for project scheduling, portfolio management and operational workflows.

How to cancel Smartsheet

Cancel a web purchase (Pro, Business, Enterprise)

• Sign in to your Smartsheet account.
• Go to Account → Plan & Billing Info.
• Choose to cancel "at end of renewal" or "immediately" according to the options shown.
• Follow on-screen prompts to confirm cancellation.
• See the official guide: Canceling your account.

Cancel Enterprise / invoice-based plans

• If your plan was acquired via invoice or the sales team, you must request cancellation through the appropriate channels.
• Use the "Invoice Account: Request to Cancel Plan" form or contact the Sales / Account & Billing team as advised by Smartsheet support.
• Expect account and billing administrators to be involved in the process.

Cancel mobile app subscriptions (iOS / Android)

• Smartsheet does not directly cancel in-app subscriptions; use your app store.
• For iOS: manage subscriptions in the Apple App Store account settings.
• For Android: manage subscriptions in Google Play → Subscriptions.
• If you have a trial or free account in the app, open Settings → Cancel Account in the mobile app.

What happens when you cancel

Access level after cancellation

When you cancel a Smartsheet plan purchased via the web, the account and sheets become read-only immediately or at the end of the billing period, depending on your choice.

Data retention and deletion

Sheets and associated content are deleted after 30 days following cancellation. You should export or back up important data before cancelling.

Renewal and billing

Choosing "cancel at end of renewal" lets the subscription run until the paid period ends. Immediate cancellation may end access sooner without a pro‑rated refund.

Will I get a refund?

Smartsheet refund policy

Smartsheet does not provide pro‑rated refunds when you cancel. Cancellations generally do not qualify for refunds under their User Agreement.

Exceptions and statutory rights

• Smartsheet's policy does not explicitly provide a 14‑day cooling‑off or automatic right to refund in New Zealand.
• If a service fails to meet reasonable standards or is not as described, you may have rights under New Zealand consumer law.
• Seek recourse under those laws if you believe the policy conflicts with statutory consumer protections.

Smartsheet plans and pricing

Plan overview

Below are the monthly NZD prices and feature summaries available from the source checked. Annual options may differ and should be checked on Smartsheet's official site.

Notes on pricing

Prices vary by billing frequency, region and any discounts. Confirm current NZD pricing on Smartsheet's pricing page before purchasing.

Your consumer rights in New Zealand

Relevant law

New Zealand consumer protections, such as those under the Consumer Guarantees framework, can apply to services that are not as described or fail to meet reasonable standards.

How to act if you have an issue

• Contact Smartsheet support and keep written records of your communications.
• Gather proof of purchase, screenshots and any performance evidence.
• If needed, contact New Zealand consumer authorities or seek legal advice about statutory remedies.

Customer experiences

Positive feedback

• GetApp NZ reviews average about 4.5/5, praising scheduling, templates, automations and collaboration.
• Capterra NZ ratings also average around 4.5/5 with strong scores for dashboards and team collaboration tools.

Negative feedback

• Trustpilot NZ shows a low score (~1.3/5) with complaints about customer service, cancellation difficulty and unsolicited emails.
• Other complaints include pricing increases, performance issues with large datasets, cluttered Gantt views and slow mobile responsiveness.

Documentation checklist

Before you cancel

• Account email and administrator details.
• Subscription receipts and invoice numbers.
• List of active users, licences and integrations.
• Backups or exports of critical sheets, forms and reports.

What to keep for disputes

• Screenshots of billing pages and cancellation confirmations.
• Copies of support requests and responses with timestamps.
• Terms of service or quotes showing pricing and renewal terms.

Common mistakes

Cancelling in the wrong place

Users sometimes try to cancel via the mobile app or assume Smartsheet will handle an in‑app subscription. In‑app subscriptions must be cancelled through Apple or Google Play.

Assuming automatic refunds or data preservation

Many assume they will receive a pro‑rated refund or that data will be kept indefinitely. Smartsheet does not offer pro‑rated refunds and deletes sheets after 30 days unless otherwise arranged.

Comparative recap

At a glance

The table below summarises key practical points you are likely to compare when deciding to cancel or continue Smartsheet.

Recommendation

Use this quick comparison to decide next steps: back up data, confirm billing method, and contact support early if you plan to dispute charges.

After cancelling

Next steps

• Export or download any sheets, attachments and reports you need before the 30‑day deletion window.
• Save invoices, cancellation confirmations and support correspondence.
• Remove integrations and revoke API tokens if no longer needed.

Useful links

• Smartsheet - Canceling your account
• GetApp NZ - Smartsheet reviews
• Capterra NZ - Smartsheet reviews
• Trustpilot NZ - Smartsheet reviews
• New Zealand consumer protection information

Address

Legal mailing address

Attn: Legal

500 108th Ave NE, Suite 200

Bellevue, WA 98004, United States

Notes

Smartsheet does not list a New Zealand‑specific postal address for cancellations. Use the legal address above for written notices if required under the User Agreement.