Cancel Soulgen: Easy Method

What is Soulgen

Service overview

SoulGen is an AI-driven image generation service offering free and paid tiers, including a SoulGen PRO subscription for additional credits and features.

It provides credit packs, premium features such as image editing and priority queues, and operates across web and mobile platforms.

How the product is provided

SoulGen delivers digital content (images and credits) and manages subscriptions with automatic renewals on a billing cycle.

The provider documents terms, refunds and cancellation processes on its site and through app-store channels.

How to cancel Soulgen

Cancel via SoulGen account (web)

• Log in to your SoulGen account on the SoulGen website.
• Open the Feedback Form and submit a cancellation or refund request as instructed by SoulGen.
• Note that cancellation requests submitted this way stop future automatic renewals but do not automatically refund past charges.

Cancel via payment platform (PayPal / Google Play)

• If you pay with PayPal, you can cancel the subscription directly in your PayPal account settings or contact SoulGen as an additional step. SoulGen Terms
• If you subscribed through Google Play, open the Google Play Store app, go to Subscriptions, find SoulGen and tap "Cancel subscription". Follow Google Play prompts to confirm. (Steps adapted from common guidance.) How-to guide

What happens when you cancel

Access and service duration

After cancelling a PRO subscription, your paid features remain active until the end of the current billing cycle.

Automatic renewal will be stopped so you are not billed for subsequent cycles once cancellation is processed.

Data and account status

Your account and any generated images or credits remain available subject to SoulGen's terms and retention policies.

Cancelling does not necessarily delete your account; if you want deletion, request that specifically via the feedback form or support channels.

Will I get a refund?

Standard refund policy

SoulGen offers a 14-calendar-day refund window for digital products like credit packs or Premium only if no credits have been used and no images have been created since payment.

Subscription cancellations do not automatically entitle you to a refund for fees already charged. Return policy

Exceptions and limits

• No partial or pro rata refunds are provided under SoulGen policy.
• Sale items, rewards, or any used credits are not eligible for refund.
• If you purchased via an app store, refund availability may also depend on the store's policies (Google Play / Apple App Store).

Soulgen plans and pricing

Overview of available plans

Below are the main published SoulGen PRO plans and approximate NZD equivalents based on USD pricing.

Exact NZD prices may vary by payment provider, taxes and current exchange rates.

Your consumer rights in New Zealand

Legal framework

New Zealand consumer law requires clear information on cancellation and refund rights for digital content services.

Key statutes include the Consumer Guarantees Act and protections against unfair contract terms that affect digital purchases.

How this applies to SoulGen

• The provider may lawfully refuse refunds after service content has been used, provided this was clearly disclosed before purchase.
• The 14-day refund window for unused digital content aligns with common cooling-off expectations, subject to disclosure requirements.
• If cancellation or refund information is opaque or hard to use, that could raise fairness concerns under NZ law.

Customer experiences

Positive feedback

Some reviewers praise the AI illustration quality, describing results as high-quality and "magical" with minor adjustments needed. TrustPilot sample

Negative feedback

Other users report prompts being ignored, unrealistic or cartoon-like images, and mixed quality compared to free alternatives.

Several customers described difficulties cancelling subscriptions or securing refunds, citing unresponsive support and, in some cases, resorting to chargebacks. Example

Documentation checklist

What to gather before contacting support

• Account email or username used with SoulGen.
• Date of purchase and the exact product or subscription name.
• Transaction ID, order number or app-store receipt (Google Play / PayPal details).

Evidence to include with requests

• Clear screenshots of receipts, subscription status, and billing statements showing charges.
• Copies of any communication with SoulGen support and timestamps of attempted cancellations.
• If requesting a refund under the 14-day rule, evidence showing no credits were used and no images created since purchase.

Common mistakes

Relying on assumptions

Assuming a cancellation via email alone will stop billing is risky; use the documented feedback form or the payment platform cancellation flow.

Always confirm in your account or payment provider that the subscription status shows "cancelled".

Missing proof or timing errors

Failing to keep receipts, transaction IDs or screenshots can make refunds or disputes harder to resolve.

Waiting past the 14-day unused-content window or using credits before requesting a refund will usually invalidate refund eligibility.

Comparative recap

Quick plan comparison

The table below summarises core differences useful for deciding whether to cancel or keep a plan.

After cancelling

What to check immediately

• Confirm subscription status in your SoulGen account and the payment platform used (PayPal or Google Play).
• Save confirmation messages, screenshots or reference numbers for future disputes.

Helpful links and next steps

• SoulGen subscription terms and cancellation info: Subscription Terms
• SoulGen returns and refund policy: Return Policy
• If you used Google Play, manage subscriptions in the Google Play Store app. Guidance: Cancel via Google Play
• If you used PayPal, cancel via your PayPal subscription settings or contact PayPal for dispute assistance. Terms

Address

Provider postal address

No postal address for SoulGen in New Zealand could be located in publicly available sources at the time of this guide.

SoulGen appears to operate primarily via digital channels; use the feedback form or payment-platform controls to manage subscriptions.

If you need to escalate

• Consider contacting your payment provider (PayPal, credit card issuer or Google Play) for charge disputes if cancellation/refund attempts fail.
• For unresolved consumer issues in New Zealand, you may seek advice from consumer protection bodies such as Consumer Protection NZ or Citizens Advice Bureau.