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Cancellation service #1 in New Zealand
Speechify is a text-to-speech service and app that converts written content into spoken audio using a variety of voices and languages.
It offers Premium features such as high-quality voices, offline MP3 export, faster reading speeds and AI tools for summaries and chats.
Common uses include listening to articles, scanned documents, PDFs and other text-based materials for study, accessibility or productivity.
The service is available via the web app and mobile apps (iOS and Android), with subscriptions managed either directly or through app stores.
After cancellation you retain Premium benefits until the end of your current billing period.
Subscription renewal simply stops at the period end; there is no prorated refund from Speechify for the unused portion.
Your account and any saved content remain accessible according to Speechify's data policies and your current plan permissions.
Review your account settings if you wish to export or remove content before any plan changes take full effect.
Speechify may issue refunds within 7 days of subscription start in cases of account takeover, fraud or erroneous charges.
For annual subscriptions Speechify requires evidence of unused usage (for example ≤500 HD words) to consider a refund; monthly, quarterly, discounted and bundle purchases are generally non-refundable.
Subscriptions purchased via Apple iTunes or Google Play are handled by those stores; Speechify does not provide refunds for store purchases.
For App Store or Google Play refunds you must request a refund through Apple or Google using their refund processes.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (monthly) | US$29.00 | Monthly | 200+ high-quality voices, 60+ languages, offline MP3, 5× speed, advanced skipping, AI summaries & chats |
| Premium (annual) | US$11.58/month (billed US$138.96/year) | Annual | Same features as monthly Premium plan |
Official pricing is listed in USD; App Store listings for NZ may show in-app purchases in USD only.
Exact NZD equivalents are not listed here and will vary with exchange rates and tax.
Under New Zealand law (including the Consumer Guarantees Act) consumers are entitled to remedies where services are not of acceptable quality or are misrepresented.
If Speechify fails to deliver advertised functionality (for example faulty scanning or unreadable output), you may be entitled to a remedy such as a refund or compensation.
While Speechify's internal refund policy is limited to 7 days in many cases, New Zealand consumers may still pursue remedies beyond that period by providing evidence of the service failure.
For purchases through Apple or Google, you should also check the stores' refund policies, as they sometimes provide refunds beyond the vendor's stated timeframe.
Many users praise fast and helpful customer support and highlight a large selection of lifelike voices and customization options.
Trustpilot ratings are generally high, reflecting strong satisfaction among many customers.
Some users report glitches with reading certain formats, scanning failures and issues with uploads or voice fluency for some content.
There are also complaints on forums about trial-to-subscription conversions, cancellation problems and poor refund responsiveness in some cases.
Users often try to cancel in the Speechify web app when the subscription was purchased through the App Store or Google Play.
Always check where the charge appears on your bank or card statement before cancelling.
Some users expect immediate refunds or loss of access on cancellation; Speechify allows access until the billing period ends and generally does not prorate refunds.
If you expect a refund, ensure you follow the correct refund channels (Speechify support for web purchases, or Apple/Google for store purchases).
| Method | How to cancel | Refund possibility | Access after cancel |
|---|---|---|---|
| Web (direct) | Account Settings → Settings → Cancel Subscription at app.speechify.com | Possible within 7 days for fraud/erroneous charges; annual refunds require evidence; most purchases non-refundable | Retain Premium until period end |
| Apple App Store (iOS) | Manage Subscriptions in your Apple Account (Subscriptions) | Handled by Apple; Speechify does not provide refunds for App Store purchases | Retain access until the end of the billing cycle |
| Google Play (Android) | Manage Subscriptions in Google Play account settings | Handled by Google; Speechify does not provide refunds for Google Play purchases | Retain access until the end of the billing cycle |
Check your email for cancellation confirmation and retain any receipts for your records.
Export any content you want to keep before the plan change takes full effect if required.
Speechify Inc., 7901 4th Street N, Suite 6193, St. Petersburg, Florida 33702, United States.
No specific New Zealand postal address for Speechify was found; official correspondence should use the US address or the in-app support channels.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.