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Cancel Stamps.Com: Simple Process
What is Stamps.Com
Service overview
Stamps.com is an online postage and shipping service that lets users print postage, labels and manage shipments from a computer.
It supports carriers (USPS, UPS, DHL/GlobalPost) and offers plans with varying features for small business and e-commerce use.
How it is commonly used
Customers use Stamps.com to avoid post office queues, compare carrier rates, and automate label printing and tracking.
The service is US‑based; there is no New Zealand postal address for Stamps.com operations.
How to cancel Stamps.Com
Cancel via the website
- Log in to your Stamps.com account.
- Go to Manage Account → Account Settings → Change/Cancel Plan.
- Click the link to close your account and follow on‑screen prompts to confirm.
- Note: if cancelling after a free trial you may be charged up to one additional service fee because billing can be in arrears.
Cancel by phone
- Call the Customer Care Centre: 1‑855‑889‑7867 or 1‑888‑434‑0055 (US numbers).
- Hours: Monday - Friday, 6 am - 6 pm PST.
- You should receive a cancellation confirmation email and optionally a confirmation number after the call.
What happens when you cancel
Account access and timing
For monthly plans you can cancel anytime; access may end immediately or continue until the end of the billing cycle depending on the account.
To avoid being charged for the next period you must cancel at least 24 hours before the end of your current billing period.
Data, labels and account closure
When an account closes, stored settings and billing data remain subject to Stamps.com's retention policies; download any records you need before closing.
Printed labels and postage already purchased are subject to refund rules and carrier approval; closing does not automatically refund postage.
Will I get a refund?
Subscription refunds
Monthly plans: generally free to cancel after trial; refunds may be pro‑rated or access may continue until the end of the paid cycle before closing.
Term plans: early termination fees apply equal to the monthly fee multiplied by months remaining. Pre‑paid plans: no refund on cancellation.
Postage and label refunds
- USPS electronic labels: request within 28 days of print date; UPS & DHL electronic: within 30 days; GlobalPost: within 28 days.
- Mail‑in label refunds (NetStamps, envelopes): submit within 60 days; include required signed forms and misprinted/unused items.
- Mail‑in processing can take up to ~12 weeks; electronic refunds are typically credited within ~21 days once approved.
- Refund Assist (automated) identifies eligible unused labels; when processed, about 70% of USPS‑approved refund may be credited to your account.
- For subscription‑free accounts, refunds return to the original payment method if the account is active and the carrier approves; funded accounts are credited to the Stamps.com balance.
Stamps.Com plans and pricing
Pricing summary
Official pricing is quoted in USD. There is no NZD pricing listed in public sources for 2024/2025.
Choose a plan that matches user count and features required for your business.
Plan details
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Core | US$20.99/month | Monthly | Unlimited NetStamps/labels/forms, free USPS/UPS pickups, discounted rates, 10% off insurance, up to 10 cost codes |
| Office | US$29.99/month | Monthly | Everything in Core, plus up to 3 users, bulk printing, custom labels/envelopes, return labels, up to 20% off insurance |
| E‑commerce | US$39.99/month | Monthly | Everything in Office, plus up to 5 users, order import, packing slips, automation, up to 40% off insurance |
| Multi‑Location | Custom pricing | Monthly | Centralized management across locations, up to 10 users, advanced reporting, up to 40% off insurance |
Your consumer rights in New Zealand
Contractual terms vs local law
Stamps.com’s refund and cancellation policies are contractual and include time windows for refund requests and conditions for refunds.
These contractual terms may be supplemented by New Zealand consumer protection laws.
Relevant New Zealand laws
The Consumer Guarantees Act and Fair Trading Act can offer remedies if services are not fit for purpose, misleading, or unfairly described.
If Stamps.com refuses a legitimate refund or uses unclear cancellation procedures, you may have the right to challenge the company under NZ law.
Customer experiences
Positive feedback
- Users praise convenience: printing postage and labels from home saves time and avoids queues.
- Many reviewers note helpful customer service, a user‑friendly interface and useful carrier comparison tools.
Negative feedback
- Common complaints include technical glitches, login/printing failures and slow or unresponsive site behaviour.
- Several users report difficulty obtaining refunds, confusing mail‑in processes, unexpected recurring charges, or billing after cancellation.
Documentation checklist
What to have before you cancel
- Account email, username and billing/payment method details.
- Current billing period start/end dates and any promotional or trial start date.
What to collect for refunds or disputes
- Copies or photos of printed labels, print dates and tracking numbers.
- Signed refund forms for mail‑in NetStamps/envelopes and evidence of misprints.
- Bank or card statements showing charges and any confirmation emails from Stamps.com.
Common mistakes
Timing errors
Many users forget to cancel at least 24 hours before the billing cycle ends and are charged for the next period.
Remember that cancelling during/after a trial may still trigger one additional charge because of arrears billing.
Refund process misunderstandings
Assuming refunds are instant is a frequent mistake; electronic refunds take ~21 days and mail‑in claims can take ~12 weeks to process.
Not keeping required signed forms, misprints or proof of postage often delays or voids refund requests.
Comparative recap
Quick comparison
| Method | How to start | Speed to cancel | Refund likelihood | Notes |
|---|---|---|---|---|
| Web (Account settings) | Log in → Manage Account → Change/Cancel Plan → close account | Immediate to end of billing cycle | Possible pro‑rated refund for monthly plans; varies by plan type | Must cancel ≥24 hours before cycle end to avoid next charge |
| Phone | Call Customer Care Centre (1‑855‑889‑7867 or 1‑888‑434‑0055) | Immediate (with confirmation email) | Same as web - subject to plan terms | Get confirmation number and email for proof |
| Postage refunds (electronic) | Request via refund flow or Refund Assist within carrier window | ~21 days after approval | Depends on carrier, window and approval; Refund Assist may credit ~70% for USPS | Electronic windows: 28 - 30 days depending on carrier |
| Mail‑in refunds (NetStamps/envelopes) | Mail signed form and items within 60 days | Up to ~12 weeks from receipt | Processed if forms and items meet requirements | Keep copies and track the mailed package |
After cancelling
What to check immediately
Save your cancellation confirmation email and any confirmation number for future disputes.
Download invoices, shipping records and label copies you may need for refunds or tax records.
Help and next steps
Address
Corporate address (US)
Stamps.com Inc., 1990 E. Grand Ave, El Segundo, California 90245‑5013, United States.
Note regarding New Zealand
Stamps.com does not have a New Zealand postal address; cancellations and correspondence are handled through the US office and online channels.
Verify a sent letter
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.