Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Stash: Step-by-Step Guide
What is Stash
Overview
Stash is a U.S.-based investment and subscription service that provides tools for investing, fractional shares, and value-for-money subscription plans aimed at beginner investors.
Primary functions
Users can subscribe to membership plans, make recurring deposits, and access educational resources and investment products through the Stash app or website.
How to cancel Stash
Cancel via Stash app or web
- Open the Stash app or sign in at Stash.com.
- Follow the account or subscription settings to close your plan: you will typically need to sell any held assets, withdraw remaining funds, and confirm the cancellation.
- Complete the confirmation steps. The full process can take up to 10 business days to finish.
Cancel via mobile platform stores
- iOS (App Store): Cancel through Apple’s Subscriptions settings. Deleting the app does not cancel the subscription. See Stash iOS subscription terms at stash.games.
- Android (Google Play): Cancel in Google Play Store → Payments & Subscriptions → Subscriptions. Deleting the app does not cancel the subscription.
Contacting support to cancel
- If you need help, contact Stash support by phone at 800‑205‑5164 or by email at [email protected].
- For certain digital goods or platform-specific issues, the stash.gg support address is [email protected] (refund requests for digital items are handled there).
What happens when you cancel
Access and account state
After initiating cancellation you may be required to sell investments and withdraw cash before the subscription fully closes.
Access to subscription benefits will typically end either immediately on cancellation or at the end of any paid period, depending on how the subscription was billed.
Processing time and confirmations
The complete cancellation process, including selling assets and withdrawing funds, can take up to 10 business days to finalise.
Keep any confirmation emails or in-app messages as proof of the cancellation request and completion.
Will I get a refund?
Subscription refunds
Stash may refund any prepaid portion of an annual subscription fee in accordance with your Advisory Agreement.
Refunds for subscription fees depend on the terms of the agreement and how the subscription was purchased (direct vs. App Store/Google Play).
Digital goods and timing
- Digital goods (for example in-game items/currency) may be refunded within 14 days of purchase if the item has not been downloaded, claimed, used, redeemed or consumed.
- Submit digital-goods refund requests via email to [email protected].
- Refunds are typically processed in 1 - 3 business days and issued to the original payment method; it may take additional days to appear in your account.
Stash plans and pricing
Published prices (USD)
Stash’s publicly listed U.S. prices are presented here for reference; no official NZD pricing was found in public materials.
Local pricing note
No exact New Zealand dollar (NZD) pricing was listed publicly. If you need NZD amounts, check your payment provider or contact support for local billing details.
| Plan | Price (USD) | Price (NZD) |
|---|---|---|
| Growth | US$3 / month | Not listed publicly |
| Stash+ | US$9 / month | Not listed publicly |
Your consumer rights in New Zealand
Cooling-off and refund rights
Stash does not state a New Zealand-specific 14-day cooling-off right in its published materials.
Standard refund policy allows 14 days for certain digital goods under conditions, but this may not equate to statutory rights under NZ consumer law.
Statutory protections
Under New Zealand consumer law, you may have independent rights if services are faulty, not provided as described, or misrepresented.
These statutory rights are separate from Stash’s own published refund rules and may require you to provide evidence when lodging a complaint.
Customer experiences
Positive feedback
- Users frequently praise ease of use, educational resources, and suitability for beginners (reported on Trustpilot).
- Features such as fractional shares, automatic recurring deposits, and perceived value for money receive positive mention.
Negative feedback
- Some users report continued charges after attempting to cancel, difficulty contacting support, and subscription issues (reported in community forums).
- Complaints include stuck subscriptions, withheld funds during closure, and poor customer-service responsiveness in specific cases.
Documentation checklist
Required account information
- Registered email address and username for your Stash account.
- Last four digits of payment card or payment method used for subscription.
Supporting evidence
- Screenshots of active subscription screens, receipts, or billing statements showing charges.
- Copies of any confirmation emails, cancellation requests, and dates of attempted cancellations.
- Transaction history and any messages exchanged with support.
Common mistakes
Deleting the app instead of cancelling
Deleting the Stash mobile app does not cancel a subscription. Users must cancel through App Store, Google Play, or the Stash account settings.
Not selling assets or withdrawing funds
Failing to sell investments or withdraw funds before closing can delay finalisation of the account and access to funds.
Also avoid cancelling through the wrong store (e.g., attempting a direct cancel when billed via Apple) to prevent persistent charges.
Comparative recap
Cancellation method comparison
This table summarises key points to help compare Stash’s approach vs typical alternatives.
What to expect
| Topic | Stash | Typical alternative |
|---|---|---|
| How to cancel | Via Stash app/website or via App Store/Google Play; deleting app does not cancel. | Some services allow email or postal cancellations; others offer local phone support. |
| Refund policy | Prepaid annual refunds per Advisory Agreement; 14-day rule for some digital goods if unused. | Other providers may offer standard 14-day cooling-off or explicit local refund guarantees. |
| Support & complaints | Mixed reports: ease of use noted but some reports of difficulty stopping billing and slow responses. | Local providers often provide region-specific support and dispute-resolution options. |
After cancelling
What to monitor
After cancellation, check your bank or card statements for any unexpected charges over the next billing cycles.
Monitor your Stash account and email for confirmation of closure and any follow-up messages.
Useful links and contacts
- How to close subscription (Stash help): ask.stash.com - Close my subscription
- iOS subscription terms: stash.games - iOS subscription terms
- Android cancellation guidance: help.stashcook.com - Cancel subscription
- Digital goods refund policy: stash.gg - Refund policy FAQ
- Support emails: [email protected] (general), [email protected] (digital goods).
- Support phone (U.S.): 800‑205‑5164.
Address
Postal address for New Zealand
No New Zealand postal address for cancellations was found in Stash’s public materials.
If you require a postal option, contact support to request any available alternatives or instructions.
Online and email contacts
For cancellations and account support, use the Stash website or app, call 800‑205‑5164, or email [email protected].
For digital-goods refund requests, email [email protected] and include purchase details and evidence of non-use.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.