Cancel Strongvpn: Simple Process

What is Strongvpn

Overview

StrongVPN is a commercial virtual private network (VPN) service that routes your internet traffic through encrypted servers to protect privacy and bypass regional restrictions.

It offers desktop and mobile apps, router support, and multiple subscription options including monthly and annual plans.

Key features

Typical features include encrypted connections, DNS options, and support for multiple simultaneous devices.

StrongVPN also provides a money-back guarantee on certain purchases and separate hardware (router) warranties.

How to cancel Strongvpn

Cancel via Web (StrongVPN Customer Area)

• Log into your Customer Area.
• Go to “VPN accounts” → “Cancel Request Form”.
• Choose the package you want to cancel and follow the on-screen steps (select “I don't want to protect my privacy” → pick a reason → click “I still want to cancel”).
• When completed, the service is cancelled at the end of the current paid period.

Cancel via App Store, Google Play, or support

• App Store (Apple/iTunes): You must cancel the iTunes/App Store subscription separately via Apple’s subscription management; StrongVPN cannot cancel App Store subscriptions for you.
• Google Play: StrongVPN’s documentation does not specify a process; likely requires cancelling via your Google Play subscriptions page.
• If needed, contact StrongVPN support by email for assistance or to request account help; for formal disputes you can send certified mail to the legal address provided below.

What happens when you cancel

Access and service period

If you cancel through the Customer Area the service remains active until the end of the current paid period.

Access is not typically cut immediately unless specified by the platform or for breaches of terms.

Billing and renewals

Renewal charges depend on how the subscription was purchased; renewals are generally non-refundable per StrongVPN policy.

For App Store or Google Play purchases, billing and refunds are handled by those platforms and may follow different timing.

Will I get a refund?

Web purchases - annual plans

StrongVPN offers a 30-day unconditional full refund guarantee for annual subscriptions purchased via the web.

• You must request cancellation “Now” (not “On renewal”) to qualify for the initial 30-day refund.
• Only the initial payment is refundable; later renewals are treated as non-refundable.

App Store, Google Play and hardware

Apple (iTunes/App Store) purchases: StrongVPN cannot issue automatic refunds; you must request refunds through Apple’s processes.

Google Play purchases: StrongVPN’s documentation does not provide explicit guidance; request refunds through Google Play subscription management.

• Routers: 90-day satisfaction guarantee (excluding shipping) and a one-year hardware warranty apply to router purchases.

Strongvpn plans and pricing

Plans summary

The table below summarises available plans and local NZD pricing reported by third-party reviews.

Prices shown are indicative NZD conversions and include introductory and renewal rates where available.

Pricing notes

StrongVPN’s official site typically lists USD prices; NZD figures here are based on a New Zealand review and currency conversion.

Introductory discounts and renewal rates can differ; check your invoice or account page for exact billing amounts.

Your consumer rights in New Zealand

Relevant laws

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require goods and services to be as described and fit for purpose.

These laws can support claims where a service was not provided as described or where misleading conduct occurred.

How they apply to VPN purchases

• Direct web purchases: StrongVPN’s 30-day money-back guarantee applies; you can also seek remedies under NZ consumer law if the service is faulty or misrepresented.
• In-app purchases: App Store and Google Play purchases are governed by Apple/Google refund processes; you should request refunds via those platforms.
• If you cannot resolve a refund dispute, consider contacting your payment provider or New Zealand consumer protection authorities for advice.

Customer experiences

Positive feedback

Many recent Trustpilot reviews (2025 - 2026) praise StrongVPN for reliability, ease of use, good performance, and fast, helpful support.

Positive reviewers often cite long-term loyalty and constructive support interactions as reasons for satisfaction.

Negative feedback

Some reviews report difficulty cancelling subscriptions and receiving recurring charges despite attempts to cancel.

There are complaints about refunds being refused and confusion when purchases were processed via email confirmations rather than explicit orders.

Documentation checklist

What to gather before contacting support

• Account email and username associated with StrongVPN.
• Order number, invoice, or receipt for the purchase.
• Screenshots of billing statements showing charges you want refunded.
• Cancellation confirmation or screenshots of attempted cancellations.
• App Store/Google Play receipts if purchased via those platforms.

Where to send evidence

• Attach documentation when filing a support ticket or emailing StrongVPN support.
• For formal disputes under arbitration clauses, send a certified Notice of Dispute to the legal address listed below.

Common mistakes

Cancelling on the wrong platform

A common error is attempting to cancel an App Store subscription through StrongVPN support rather than via Apple subscriptions.

Always verify where the original charge was billed (StrongVPN direct, Apple, or Google) before cancelling.

Missing the refund window or choosing the wrong option

Some users select “On renewal” instead of “Now” when cancelling and then expect a 30-day refund; StrongVPN requires requesting the refund within 30 days of the initial purchase and selecting the correct cancellation timing.

Also keep proofs of purchase and cancellation confirmation to avoid disputes about eligibility.

Comparative recap

At a glance

The table below summarises key cancellation and refund points for quick reference.

Notes

Always verify where the payment was processed and follow that platform’s cancellation and refund process.

Keep records of all communications and receipts to support any refund claim or dispute.

After cancelling

Next steps

Remove the StrongVPN app from your devices if you no longer need it and check that automatic renewals are disabled in your account or app store settings.

Monitor bank or card statements for any unexpected charges after cancellation and save cancellation confirmations.

Support and useful links

• StrongVPN official site
• StrongVPN Support
• Apple: Cancel subscriptions and request refunds
• Google Play: Request refunds & manage subscriptions

Address

Legal notice address

For certified legal notices or a Notice of Dispute (arbitration clause), send mail to:

Strong VPN, ATTN: Legal Department, 700 S. Flower St., 15th Floor, Los Angeles CA 90017, USA

When to use this address

Use the legal address for formal certified notices if required by StrongVPN’s arbitration or legal terms, or when directed by support for escalated disputes.

For routine cancellations and refund requests, follow the Customer Area or platform-specific procedures listed above.