Cancel Tradify: Easy Method

What is Tradify

Overview

Tradify is a New Zealand - based job management and field service software designed for trade businesses. It covers quoting, scheduling, invoicing, timesheets and integrations with accounting systems.

Primary uses

Tradify is used by small to mid-sized contractors to manage jobs, communicate with customers and streamline billing. Pricing and terms are governed under New Zealand law.

How to cancel Tradify

Cancel via web (recommended)

• Sign in at the Tradify web app.
• Go to Settings → Plan & Billing → Cancelling Your Subscription.
• You may be offered training or a special offer; follow prompts if you wish to accept or decline.
• Confirm and select “Cancel Subscription” to complete cancellation.

Cancel by phone and app-store notes

• Alternatively cancel by calling Tradify New Zealand at +64 9 802 14648.
• Subscriptions purchased through the App Store (iOS) or Google Play must be managed and cancelled directly through those stores.

What happens when you cancel

Access after cancellation

Access typically continues until the end of your billing period. You should verify exact end dates in your account after confirming cancellation.

Billing and data

Tradify bills in arrears and pro‑rata. A final payment covers from the 1st of the month to the cancellation date and is processed on the 7th of the following month.

Export any data you need before losing access. Contact support if you require assistance exporting jobs, invoices or contacts.

Will I get a refund?

Official policy

Refunds are granted only at Tradify’s discretion under their Terms of Service. There is no automatic or statutory 14‑day cooling‑off refund stated in their published terms.

How to request a refund

• Write to [email protected] explaining the reason for your request (for example accidental additional users or deactivation issues).
• Provide account details, dates and supporting evidence to speed review.

Tradify plans and pricing

Pricing summary

Pricing below is NZ$ per user per month excluding GST, based on Tradify NZ pricing as of Jan 15, 2026.

Plan table

Your consumer rights in New Zealand

Governing law and jurisdiction

Tradify’s Terms state they are governed by New Zealand law. Disputes are subject to New Zealand jurisdiction and arbitration rules under the Arbitrators’ and Mediators’ Institute of New Zealand.

Cooling‑off and statutory rights

New Zealand consumer law can provide a 14‑day cooling‑off for unsolicited agreements in some cases, but Tradify’s public terms and help materials do not confirm any automatic statutory refund rights.

• If you believe consumer law applies to your situation, you may seek independent advice or contact consumer authorities for guidance.

Customer experiences

Positive feedback

Many New Zealand users praise Tradify for ease of use, an intuitive interface, responsive customer support and a strong mobile app experience.

Negative feedback

Common complaints include limited custom reporting, performance slowdowns on large jobs, account‑management frustrations and occasional billing or cancellation issues.

Documentation checklist

Before you cancel

• Account email and username.
• Invoice and billing history for the current period.
• Exported data: customers, jobs, invoices, timesheets and attachments.

When requesting a refund or dispute

• Proof of payment and dates of any unexpected charges.
• Detailed description of the issue and any prior support case numbers.
• Correspondence with Tradify support or sales (screenshots recommended).

Common mistakes

Assuming App Store/Play cancellations happen through Tradify

Many users try to cancel in the Tradify web app when the subscription was purchased through Apple or Google.

Remember that App Store and Google Play subscriptions must be cancelled in those stores directly to stop recurring charges from those platforms.

Not exporting data or checking final bill

Some users lose access to important job or invoice data after cancellation because they did not export it first.

Also confirm the final pro‑rata billing details, as a final charge may be processed after cancellation (processed on the 7th of the following month).

Comparative recap

Quick comparison

The table below summarises key cancellation, billing and refund points for easy reference.

Recap table

After cancelling

Steps to complete after cancellation

• Export customers, jobs, invoices, timesheets and attachments immediately.
• Confirm the cancellation confirmation email and final billing date in your account.

Helpful links and support

• Tradify - Cancelling Your Subscription
• Tradify Terms of Service
• [email protected] (email for refund requests and billing queries)

Address

Primary postal address

Tradify (for official correspondence and notices):

3 Arawa Street, Grafton, Auckland 1023, New Zealand

Phone and billing contact

New Zealand phone: +64 9 802 14648.

Billing email: [email protected].