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Cancellation service #1 in New Zealand
TuneFab is a software suite that converts and downloads music from streaming services and manages media licenses. It offers platform-specific converters (Apple Music, Spotify, etc.) and an all-in-one suite with additional tools such as ID3 editing.
Customers typically buy monthly or annual subscriptions, or a lifetime license, to convert streaming tracks for offline use or backup. Pricing and feature bundles vary by plan.
If you cancel a subscription bought directly on TuneFab’s website, your benefits typically continue until the end of the current billing period.
After the billing period ends, subscription features and updates will stop unless you resubscribe.
Cancelling prevents future automatic renewals but does not delete your account automatically. License files and local copies remain on your devices unless you remove them.
Keep any license codes, receipts, and emails if you may need to re‑activate or request support later.
TuneFab states a 7-day refund window for monthly and annual subscriptions in most regions, and 30 days for lifetime license purchases.
For purchases via the EU, a 14-day statutory right applies but may be voided if you use the service; check the policy at tunefab.com refund policy.
Official prices are listed in USD. No NZD prices are provided on the official site; final NZD cost depends on exchange rate and any GST applied at purchase.
NZ consumers should check payment platform invoices for final currency conversion and applicable taxes.
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual Converter (e.g., Apple Music Converter) | US$25.95/month or US$79.95/year | Monthly / Annual | Single platform converter (Spotify, Apple Music, etc.) |
| All-in-One Suite | US$55.95/month | Monthly | Includes all converters (8 - 9 platforms), batched conversion, ID3 editor, lossless quality |
| Black Friday Special Bundle | US$9.16/month | Monthly (limited-time) | Multiple converters bundled at 50% off (Nov 18 - Dec 3 2024) |
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which provide remedies when products are faulty or misleading.
These laws apply to digital goods and services purchased by New Zealand consumers.
TuneFab’s policy of voiding refund rights once software is used may conflict with statutory guarantees if the product is defective or not fit for purpose.
Consumers in New Zealand can seek remedies even after the stated refund window if the product fails to meet guarantees; consider contacting consumer protection agencies if necessary.
Attempting to cancel a subscription via the TuneFab website when you purchased through Apple or Google Play. Platform purchases must be cancelled via that platform.
Another common error is failing to use the Online Cancellation Page link in the receipt; this link often leads directly to the proper cancellation flow.
Assuming a refund will be granted after the stated window or after using the service - TuneFab may void unconditional refund rights if the product is used.
Not providing clear proof of purchase or contacting the wrong seller (reseller vs TuneFab) can delay or prevent refunds.
| Attribute | TuneFab (direct purchase) | Platform purchases (App Store / Google Play) |
|---|---|---|
| Cancellation method | Online Cancellation Page link in receipt/email | Cancel via the platform’s subscription settings |
| Refund window | 7 days (monthly/annual), 30 days for lifetime | Subject to platform refund rules; TuneFab policy may not apply |
| Refund conditions | Allowed for duplicates, delayed license, wrong product (within 30 days), unresolved technical faults | Platform governed; contact platform support |
| Pricing example | US$25.95/mo or US$79.95/yr; All-in-One US$55.95/mo | Price appears on platform invoice, may include local taxes |
| New Zealand consumer rights | Statutory guarantees may override vendor policy if product is faulty | Statutory rights still apply; seek remedies if platform/reseller fails to comply |
Direct TuneFab purchases use the company refund windows and cancellation link. Platform purchases must be handled through that store.
New Zealand consumer law offers additional remedies beyond vendor policy when products fail to meet guarantees.
You may retain local copies and license files until the subscription period ends; continued use does not guarantee refunds under TuneFab rules.
Keep your license codes and receipts in case you need reactivation or proof for a refund request.
AIMATE TECH LIMITED
Room H28G, Block EH, 10th Floor, Golden Bear Industrial Centre, 66 - 82 Chai Wan Kok Street, Tsuen Wan, New Territories, Hong Kong
No New Zealand postal address for cancellations was located; use the online cancellation flow or contact support via the methods provided in your receipt.
If you need escalation in New Zealand, consider contacting local consumer protection agencies under the Consumer Guarantees Act and Fair Trading Act.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.