Postclic unlimited subscription: promo at NZ$1.85 for 48h with a mandatory first month at NZ$100.94, then NZ$100.94 per month without commitment
Cancel TUNNELBEAR
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tunnelbear service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Tunnelbear: Easy Method
What is Tunnelbear
Overview
TunnelBear is a virtual private network (VPN) service that encrypts internet traffic and routes it through remote servers to improve privacy and access region-restricted content.
The service offers a free tier and paid plans, desktop and mobile apps, and simple connection controls designed for non-technical users.
Key uses
Common uses include protecting connections on public Wi‑Fi, hiding IP address, and accessing content restricted by location.
TunnelBear also provides team/business plans with centralised billing and admin tools for small organisations.
How to cancel Tunnelbear
Cancel via iOS App Store (if you subscribed there)
- Open iOS Settings → tap your name → Subscriptions.
- Find TunnelBear in the list and choose Cancel Subscription.
- TunnelBear cannot cancel App Store subscriptions for you; Apple manages those subscriptions and refunds.
Cancel via Google Play (if you subscribed there)
- Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions.
- Select TunnelBear and tap Cancel subscription.
- For refunds or disputes on Google Play purchases, follow Google Play’s refund process and policies.
Cancel a subscription purchased on TunnelBear’s website
- Sign in at tunnelbear.com.
- Go to the "Overview" tab in your account and click "Cancel" to turn off auto‑renewal.
- If you need assistance, you can contact TunnelBear support via their support pages for help with web purchases.
Other cancellation help
- If you prefer, email TunnelBear support requesting cancellation assistance; include your account email and purchase details.
- Keep receipts and subscription confirmation emails until the cancellation is confirmed.
What happens when you cancel
Access after cancellation
If you cancel an auto‑renewal, you will normally retain access until the end of the already‑paid billing period.
For app‑store subscriptions, access terms are governed by Apple or Google after you cancel via those platforms.
Billing and auto‑renewal
Cancelling auto‑renewal prevents future charges at the next renewal date but does not usually produce an immediate refund.
Confirm in your account or in the relevant app store that auto‑renewal has been turned off to avoid unexpected charges.
Data and account retention
Your TunnelBear account details generally remain in place after cancellation so you can re‑subscribe later without creating a new account.
If you need account deletion, request it through TunnelBear support and follow any verification steps they require.
Will I get a refund?
TunnelBear’s stated refund policy
TunnelBear offers a 30‑day money‑back guarantee only on the first year of annual subscriptions purchased directly from tunnelbear.com.
Monthly plans, Team plans, and purchases made through the App Store or Google Play are not eligible for that 30‑day guarantee.
Third‑party purchases and refunds
If you bought via Apple iTunes/App Store or Google Play, you must request refunds through those platforms according to their policies.
TunnelBear cannot process refunds for subscriptions sold by Apple or Google; those resellers control refunds and cancellations.
Other refund considerations
- All amounts paid are generally non‑refundable unless TunnelBear chooses, at their discretion, to approve a refund on a case‑by‑case basis.
- If you believe the service is not of acceptable quality, keep documentation and consider consumer rights in New Zealand (see next section).
Tunnelbear plans and pricing
Available plans summary
The table below summarises commonly cited New Zealand pricing and key features as reported by reviews and local sources.
Pricing note
TunnelBear bills in USD on its website; NZD amounts shown are approximate conversions from local reviews and may vary by reseller or bank exchange rates.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Free | NZ$0.00 | Monthly | 2 GB data cap per month |
| Unlimited (personal) | NZ$5.79 (approx.) | Monthly (approx.) | Unlimited data, unlimited devices, city‑level server selection, priority support |
| Teams (business) | NZ$10.00 per user (approx.) | Monthly (approx.) | All Unlimited features plus centralised billing and admin tools |
Your consumer rights in New Zealand
Key statutory protections
Digital services paid for online are subject to New Zealand’s Consumer Guarantees Act and Fair Trading Act.
These laws mean services must be of acceptable quality and match their description; contractual "no refund" terms may not override statutory rights.
In‑app purchases and platform rules
For iOS and Google Play purchases, platform refund mechanisms and terms apply; those processes can impose different remedies or cooling‑off options.
Always check the App Store or Google Play refund guidance for steps and eligibility when purchases were made in‑app.
Practical steps if you have a dispute
- Collect evidence: receipts, screenshots, logs of disconnections or performance issues, and correspondence with support.
- Try TunnelBear support first; if unresolved, consider lodging a complaint with consumer protection authorities or seeking remedies under the CGA.
Customer experiences
Positive feedback
Some New Zealand users praise TunnelBear’s ease of use and simple setup, highlighting that the free product can meet basic needs.
Business reviewers noted straightforward integration for teams without heavy overhead or complexity.
Negative feedback
Other reviews report frequent disconnections, unstable software behaviour, slow or no customer service responses, and abrupt changes to free server access.
Users on review sites have also cited slow speeds, limited exit node choices, and concerns about value for price compared with alternatives.
Balanced takeaway
- Good for users prioritising a simple interface and basic privacy on a budget.
- Consider alternatives if you need consistently high speeds, wider server choice, or stronger customer support guarantees.
Documentation checklist
What to have before you cancel
- Account email and username used for TunnelBear.
- Receipt or order confirmation showing purchase date and payment method.
- Subscription details (monthly vs annual, purchase channel: web, Apple, or Google Play).
What to keep for refunds or disputes
- Support correspondence and ticket numbers.
- Logs or screenshots showing service problems (disconnects, errors, speed tests).
- Dates of attempted cancellations and confirmations from TunnelBear or the app store.
Common mistakes
Assuming TunnelBear can cancel App Store or Google Play subscriptions
Many users try to contact TunnelBear to cancel subscriptions bought through Apple or Google; those purchases must be cancelled through the respective app store.
Always check the purchase source before requesting cancellation or a refund.
Missing renewal dates or confirmation
Failing to confirm that auto‑renewal is turned off can lead to unexpected charges; check for an email confirmation or the status in your account or app store.
Another common error is not saving receipts or correspondence - without proof it is harder to request discretionary refunds or escalate consumer complaints.
Comparative recap
Quick plan comparison
The table below compares the main plans, refund eligibility and the typical suitability for users.
How to use this recap
Use plan, price, and refund eligibility to decide whether to cancel now, request a refund, or move to another plan or provider.
| Plan | Price (NZD) | Refund eligibility | Best for |
|---|---|---|---|
| Free | NZ$0.00 | Not applicable | Users wanting to try basic VPN features with limited data |
| Unlimited (personal) | NZ$5.79 (approx.) | 30‑day refund only on first year annual via tunnelbear.com; monthly not eligible | Everyday privacy for individuals who value simplicity |
| Teams (business) | NZ$10.00 per user (approx.) | Not eligible for the site 30‑day annual guarantee; check team terms | Small teams needing centralised management and billing |
After cancelling
What to check right after cancellation
Confirm cancellation by checking your account Overview page or the app store subscription list for a "cancelled" status.
Retain confirmation emails and screenshots showing the cancelled status and any end‑date for access.
Helpful links
- TunnelBear account sign‑in / Overview
- TunnelBear support centre
- Apple: manage subscriptions
- Google Play: cancel subscriptions
- New Zealand consumer protection (general guidance)
Address
New Zealand address availability
TunnelBear does not list a specific postal address for cancellations or support in New Zealand.
If you need a postal contact, use support channels online rather than a local mailing address.
Company headquarters (public)
Known corporate address (Canada): 141 Bathurst Street, Suite 101, Toronto, ON M5V 2R2, Canada.
For account or cancellation matters, use the online support and account pages rather than postal mail for the fastest response.