Opsigelses tjeneste Nr. 1 i Denmark
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Universal Audio tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancel Universal Audio: Easy Method
What is Universal Audio
Overview
Universal Audio (UA) is a company that makes audio hardware and plugins, including Apollo interfaces and the UAD plugin platform.
They also offer subscription services such as UAD Spark for software access and cloud features.
Main offerings
UA's products include audio interfaces, DSP-powered plugins, and subscription-based software services.
The ecosystem often integrates with license managers such as iLok and account-based access via a UA account.
How to cancel Universal Audio
Cancel via your UA account (Web)
- Sign in to your UA account page at uaudio.com.
- On the subscription or subscription status area, click the pencil icon next to Status and select "Cancel".
- Access continues until the end of the current billing period or trial.
Cancel via mobile stores (iOS & Android)
- iOS (App Store): Open Settings → tap your name → Subscriptions → select UAD Spark → Cancel Subscription.
- Android (Google Play): Open Play Store → profile icon → Payments & subscriptions → Subscriptions → select UAD Spark → Cancel subscription.
- Do not contact UA support to cancel App Store or Google Play subscriptions; these must be cancelled through the store.
What happens when you cancel
Access and billing
When you cancel, your subscription generally remains active until the end of the current billing period or trial.
Auto-renewal will stop at the next renewal date; you will not be billed further after the period ends.
Data, licenses and apps
Licenses tied to your subscription may expire when access ends; plugin activation could be affected.
Keep local copies of presets and project data; consider deauthorising or backing up licences if needed.
Will I get a refund?
Company policy
Refunds are generally not allowed once billing occurs under UA policy, so automatic refunds should not be expected.
Users are usually required to request exceptions promptly after an unexpected auto-renewal.
Possible exceptions
- Rare exceptions may be granted if you contact support shortly after an auto-renewal.
- Pro-rated or full refunds have been issued in some cases when prices dropped shortly after purchase, but these are handled case-by-case.
Universal Audio plans and pricing
Plans overview
UA offers subscriptions (for example UAD Spark) and individual product purchases for plugins and hardware bundles.
Exact plan names, tiers and pricing can change; check UA's website for current details.
Notes on pricing
Pricing depends on region, promotions, and store used (UA site, App Store, Google Play).
If specific price data is required, consult your purchase receipt or the UA store page.
| Plan | Price | Billing | Notes |
|---|---|---|---|
| UAD Spark subscription | Varies | Varies | Varies |
| Individual plugins / bundles | Varies | One-off / varies | Varies |
| Hardware (interfaces) | Varies | One-off | Varies |
Your consumer rights in New Zealand
Overview of NZ law
Under New Zealand's Consumer Guarantees Act 1993, digital services must be provided with reasonable care and skill and fit for purpose.
There is no automatic "cooling-off" or mandatory 14-day refund right for digital content unless the service is faulty or not as described.
Practical steps for NZ consumers
- If a service is faulty or not as described, you can request a remedy under the Consumer Guarantees Act.
- For other refund requests (change of mind, accidental renewal), refunds are at UA's discretion and should be requested promptly via support.
- Keep receipts, renewal timestamps and screenshots to support any claim.
Customer experiences
Positive feedback
- Users praise the high-quality sound of UA hardware (e.g., Apollo interfaces) and plugins.
- There are occasional positive support experiences where UA resolved plugin access or refund requests helpfully.
Negative feedback
- Frequent complaints about slow or unhelpful customer service and difficulties unsubscribing from emails.
- Issues reported with large plugin installs, messy UA Connect app behaviour, and subscription/licensing glitches (expired licenses, iLok sync problems).
Documentation checklist
What to gather before contacting support
- Account email and UA account ID (if known).
- Order number, receipt, or payment transaction ID showing the charge or renewal date.
- Screenshots of subscription status, billing page, or error messages.
- Dates and times of the renewal or trial end you want refunded or cancelled.
How to submit evidence
- Attach receipts and screenshots in your support ticket via UA support channels.
- If the purchase was via Apple or Google, include proof of the store transaction and the store receipt.
- Explain the requested remedy clearly (cancel, pro-rated refund, full refund) and why you believe it applies.
Common mistakes
Cancelled on the wrong platform
Many users assume cancelling with UA will stop App Store or Google Play charges; store subscriptions must be cancelled in the respective store.
Check which account (UA, Apple, Google) charged you before taking action.
Assuming automatic refunds or ignoring documentation
Assuming an automatic refund after cancelling is a common error; refunds are not guaranteed and are handled case-by-case.
Failing to save receipts, timestamps and screenshots reduces your chance of a successful refund request.
Comparative recap
Cancellation routes compared
The table below summarizes the common cancellation routes and typical refund likelihood by platform.
Use the table to identify where you purchased the subscription before cancelling.
| Platform | How to cancel | Refund likelihood |
|---|---|---|
| Web (UA account) | Sign in at UA account page → edit Status (pencil icon) → select "Cancel". | Low (refunds generally not allowed; exceptions possible if requested promptly). |
| App Store (iOS) | Cancel via Apple Settings → Subscriptions → select UAD Spark → Cancel Subscription. | Low (refunds handled by Apple; UA may assist case-by-case). |
| Google Play (Android) | Cancel via Play Store → Payments & subscriptions → Subscriptions → select UAD Spark → Cancel. | Low (refunds handled by Google Play policies; UA may review support requests). |
After cancelling
Next steps
- Verify cancellation by checking your UA account or the relevant store subscription page for confirmation.
- Download or back up any presets, project files, or locally stored assets before access ends.
- Check your bank or card statement to ensure no further charges occur after the billing period ends.
Useful links
- Universal Audio (official site)
- Universal Audio Support
- Manage subscriptions on iPhone or iPad (Apple)
- Cancel subscriptions on Google Play
- iLok (licensing service)
Address
Headquarters address
Universal Audio, Inc., 4585 Scotts Valley Drive, Scotts Valley, CA 95066, United States.
This is the postal address on record; there is no separate UA postal cancellation address for New Zealand.
Notes for New Zealand customers
If you need to send physical correspondence, use the US address above and allow for international delivery times.
For subscription cancellation and refunds, use the online UA account or the appropriate app store as detailed earlier.
FAQ
Vigtig advarsel vedrørende tjenestens begrænsninger
I gennemsigtigheds- og forebyggelseshensigt er det væsentligt at minde om begrænsningerne, der er forbundet med enhver dematerialiseret forsendelsestjeneste, selv når den er tidsstemplet, sporet og certificeret. Garantierne vedrører afsendelsen og det tekniske bevis, men aldrig modtagerens adfærd, omhu eller beslutninger.
Bemærk, Postclic kan ikke:
- garantere, at modtageren modtager, åbner eller tager kendskab til din e-post.
- garantere, at modtageren behandler, accepterer eller udfører din anmodning.
- garantere nøjagtigheden eller fuldstændigheden af det indhold, der er skrevet af brugeren.
- garantere gyldigheden af en forkert eller ikke opdateret adresse.
- forhindre modtagerens anfægtelse af brevets juridiske betydning.