Cancel Waves: Easy Method

What is Waves

Overview

Waves is a suite of online services and apps that include subscription plans for accounting features, receipts capture, payroll, and payments processing.

The name "Waves" here refers to the Wave-branded services available at waveapps.com and via mobile apps on iOS and Google Play.

Main components

Services typically include Pro or Receipts subscription plans, payroll services, and customer payment (payments) features.

Different parts of the service are managed either on the web (waveapps.com), in mobile stores, or within Wave’s payments interface.

How to cancel Waves

Cancel a web browser subscription (Pro or Receipts Plan)

• Sign in at waveapps.com.
• Go to Business Settings → Manage Subscriptions and choose Cancel.
• Your account remains active until the end of the current subscription period; you can remove the cancellation request before that date if needed.

Cancel a mobile app subscription (iOS or Google Play)

• iOS: Open iOS Settings → Subscriptions and cancel the Wave subscription there.
• Google Play: Open Google Play → Subscriptions and cancel from your Google account.
• Follow the store’s confirmation flow; the store controls the refund and access timing rules for app purchases.

Unknown purchase origin or unsure where you purchased

• Open the Wave mobile app Settings → Manage Subscription. That route will direct you to the right page (App Store, Google Play, or Stripe on the web).
• If unsure, check receipts or bank statements to identify the vendor (Apple, Google, or Wave/Stripe).

Cancel Payroll subscription

• Sign in at waveapps.com and go to Business Settings → Payroll → Billing to cancel payroll.
• Payroll access continues until the end of the cancellation month; payroll and tax filing services stop after that month.

What happens when you cancel

Access after cancellation

For web-based Pro or Receipts plans, access continues until the end of the paid subscription period.

For payroll, access and payroll/tax filing continue until month-end after cancellation.

Mobile store timing

App subscriptions cancelled through the App Store or Google Play follow those stores’ timing rules for access and renewals.

If you cancel in a store, the store’s subscription management page shows the end date and renewal status.

Account data and historic records

Your account data and historic invoices typically remain accessible after cancellation, but export important records before any planned closure.

If you use payroll, ensure you download payslips and tax filings you need before payroll services stop.

Will I get a refund?

Web subscriptions (Pro or Receipts)

Refunds for web subscriptions are governed by Wave’s Paid Subscription Terms.

To request a refund, contact Wave Support via the Mave chatbot on their site; refunds are considered per the terms and on a case-by-case basis.

Mobile app purchases (iOS / Google Play)

Refunds for purchases made in the App Store or Google Play must be requested through those stores.

Apple and Google handle refunds according to their own policies and timelines.

Customer payment refunds (payments processed through Wave)

• You can issue full or partial refunds from Sales & Payments within your Wave account.
• Processing fees are refunded pro‑rata when you refund a payment.
• Credit card refunds usually reach the customer in 3 - 5 business days; bank refunds usually take 5 - 10 business days.
• Refunds for payments older than ~120 days typically require Wave Support assistance.

Waves plans and pricing

Spot price references

Below are recent spot-price references for WAVES tokens from different data providers (NZD). These are external market prices, not subscription fees.

Exact NZD prices vary by source and time; use the provider’s live feed for current rates.

Subscription pricing note

Subscription prices for Wave plans (Pro, Receipts, Payroll) are listed in your account billing pages and may differ from token market prices above.

If pricing details are missing for your plan, check Business Settings → Manage Subscriptions on waveapps.com.

Your consumer rights in New Zealand

Key legal protections

Under New Zealand consumer law, you have rights if digital services are faulty or do not meet reasonable expectations.

The Consumer Guarantees Act (CGA) may apply where services are not delivered with reasonable care and skill.

How to seek redress

• Document the issue (screenshots, dates, correspondence) and contact Wave Support first.
• If Wave does not resolve the problem, you can raise a complaint with New Zealand consumer protection authorities or seek independent advice about the CGA.
• There is no explicit 14‑day cooling-off period found in available Wave policies; refunds depend on terms and circumstances.

Customer experiences

Positive feedback

• Users praise strong, responsive customer support in some product areas (notably audio plugin support in unrelated Waves Audio communities).
• Many find the platform’s plugins and features user-friendly and cost-effective where they apply.

Negative feedback and common issues

• Reports of Waves Central app problems, licensing issues, and large updates in other Waves products.
• Multiple complaints specifically about payroll: failed payments, payroll glitches, difficulty cancelling, and limited support responsiveness.
• Some users describe billing or installer policies as unclear or confusing.

Documentation checklist

What to gather before you cancel

• Account email and subscription ID shown in Business Settings → Manage Subscriptions.
• Payment receipts, invoices, and the date of the last renewal charge.
• Screenshots of subscription pages or store receipts (App Store / Google Play).

What to include when requesting refunds or support

• Clear description of the issue, desired outcome (refund, stop service), and relevant dates.
• For payments refunds: original transaction ID, amount, and whether full or partial refund is requested.
• For payroll: payroll period, employee records affected, and any missed filings or payments.

Common mistakes

Cancelling in the wrong place

Users often cancel in the Wave app but forget to cancel the subscription in the App Store or Google Play, leaving the subscription active and billed.

Always check where the charge appears on your card or bank statement before cancelling.

Assuming immediate refunds or access changes

Assuming that cancelling immediately triggers a refund or that access stops instantly can lead to surprise charges or loss of service expectations.

For web subscriptions, access usually continues until period end; store-managed subscriptions follow store rules; payroll runs continue until month‑end.

Comparative recap

How each channel differs

The table below summarises the main cancellation routes, expected access timing, refund path, and practical notes for each channel.

After cancelling

Follow-up steps

• Save confirmation of cancellation (screenshot or email confirmation) and note the end date shown.
• Export vital records such as invoices, payroll reports, and receipts before services stop.

Where to get help

• Wave main site: waveapps.com.
• Wave Support / Help Centre: waveapps.com/support.
• App subscription help: Manage subscriptions on iPhone and Manage subscriptions on Google Play.

Address

Postal contact

PO Box 1, Nelson. 7040 New Zealand

Note: This postal address may relate to Wave (the company) and may not apply to every Waves-related product or regional office. Verify the correct recipient before sending sensitive information.

Further contact advice

For billing or subscription queries, use the Support routes above first so your account details are available to the team handling your request.

If you need to escalate a consumer complaint in New Zealand, keep all correspondence and documentation to support your case under consumer law.