Cancel Webador: Easy Method

What is Webador

Overview

Webador is a website builder operated by JouwWeb B.V. that offers Free, Lite, Pro and Business plans with templates, a drag-and-drop editor and optional online store features.

It targets non-technical users and small businesses who want to set up sites quickly, with domain and mailbox options available on paid plans.

Company and operation

Webador (JouwWeb B.V.) is based in Eindhoven, Netherlands, and provides international services including a New Zealand-facing site.

There is no separate New Zealand postal cancellation address; corporate contact information is listed below in the Address section.

How to cancel Webador

Primary cancellation methods

• Use Webador’s online cancellation form via your account or the Help Center: Webador Help Center - How do I cancel my subscription?.
• Contact Webador support or the chatbot “Webby” through the site or your account to request cancellation.

Step-by-step cancellation (simple)

• Log in to your Webador account.
• Open billing/subscription settings and select the cancellation option or access the online cancellation form.
• Alternatively, start a chat with Webby or submit a support request asking for cancellation in writing.
• Ensure you receive written confirmation (email or screenshot) and note the effective date.

What happens when you cancel

Access and renewal

Cancellation requires one month’s notice for Lite, Pro and Business plans, whether billed monthly or annually.

Annual plans auto‑renew each year unless canceled in writing one month before renewal.

Data, domains and transfer

When you cancel, a domain transfer code/token is made available immediately so you can move your domain to another registrar.

Your site and account may remain active until the paid period ends; keep copies of content and download backups before expiry.

Will I get a refund?

Official refund and withdrawal policy

Under Webador’s Terms, consumers may withdraw from a subscription within 14 days of purchase by email in line with applicable consumer protection laws.

A valid withdrawal within that period implies a refund according to those terms; contact support by email to exercise this right.

Exceptions and practical cautions

• Cancellation outside the 14‑day withdrawal period is subject to the usual notice rules; refunds are not guaranteed for mid‑term cancellations.
• There are real‑world reports of customers experiencing continued charges or refused refunds after cancellation; retain evidence of cancellation and transactions.
• If you encounter a dispute, save confirmation emails, screenshots, and billing records and contact your bank or NZ consumer protection if needed.

Webador plans and pricing

Pricing overview

Below are Webador.nz published plans and NZD pricing (annual payment with promotional discount applied where noted).

Promotional offer: first 12 months at 50% off. Offer ends 31 January 2026. Domain free first year; renewal NZD 35/year.

Your consumer rights in New Zealand

14‑day withdrawal right

Under Webador’s Terms, consumers may withdraw from a subscription within 14 days of purchase by emailing Webador to request cancellation and refund.

This is stated as the consumer’s statutory right in Webador’s Terms & Conditions and aligns with common consumer protection provisions.

Other applicable considerations

• For invoiced non‑subscription services, payment terms and consequences (e.g. site access) are set out separately in Webador.nz terms; invoiced amounts typically expect payment within 14 days.
• If a billing dispute arises, contact Webador support first, keep records, and if unresolved use NZ consumer protection channels or your bank’s dispute process.

Customer experiences

Positive feedback

Many users praise Webador for ease of use, modern templates, a fast setup process and suitability for non‑technical users and small businesses.

Reviewers frequently highlight the intuitive drag‑and‑drop editor and helpful AI assistance for building a site quickly.

Negative feedback

Some reviewers report issues with customer support, unexpected charges after cancelling, and difficulty obtaining refunds or confirmations.

Specific user reports on review sites warn of continued charges post‑cancellation and difficulty resolving billing disputes - exercise caution and save evidence.

Documentation checklist

What to prepare before cancelling

• Account email address and login details.
• Subscription invoice or order number and billing dates.
• Domain name and registrar details.

What to keep during and after cancellation

• Written cancellation request or chat transcript and the confirmation email with effective date.
• Screenshots of billing history and any attempted payments.
• Domain transfer code/token provided immediately upon cancellation.

Common mistakes

Missing the one‑month notice

A frequent mistake is cancelling too late. Annual plans must be canceled at least one month before renewal to avoid another year's charge.

Example: an annual plan bought 21 March must be canceled by 21 February to prevent next-year renewal.

Not saving confirmation and expecting immediate refund

Some customers rely on verbal or chat confirmation without saving evidence; always request written confirmation and keep it.

Also, assume refunds are not guaranteed outside withdrawal windows; document everything if you need to dispute a charge.

Comparative recap

Plans at a glance

The table below summarizes price, billing, key features and cancellation notice for quick comparison.

After cancelling

Immediate next steps

Save the cancellation confirmation and download any site content or backups you need before your access ends.

Use the domain transfer code immediately if you plan to move the domain; transfer details are provided upon cancellation.

Helpful links and escalation

• How to cancel (Webador Help Center): help.webador.com
• Webador Terms & Conditions: webador.com/terms-and-conditions
• Webador.nz specific terms: webador.nz/terms-and-conditions

Address

Corporate address

JouwWeb B.V., Torenallee 20, 5617 BC Eindhoven, Netherlands.

Note: Webador is operated from the Netherlands and there is no separate New Zealand postal cancellation address listed by the company.

Contacting support

Use the Webador website, account chat (Webby) or the Help Center links above to submit cancellation requests or support tickets.

If you need further escalation in New Zealand, retain your records and consider contacting NZ consumer protection or your payment provider for disputed charges.