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Cancel Wondershare Filmora: Easy Method
What is Wondershare Filmora
Overview
Wondershare Filmora is a consumer-focused video editing application that offers timeline editing, effects, transitions, and AI tools for creators and beginners.
It is available on multiple platforms (desktop, Android, iOS, and web) and uses subscription and one-time purchase models for access to premium features and assets.
Core features
Key features include an intuitive interface, transitions, effects, asset library, and AI tools such as speech-to-text and text-to-speech credits.
Filmora integrates with platform stores for mobile purchases and a Wondershare account for direct web subscriptions.
How to cancel Wondershare Filmora
Android (Google Play)
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then go to Payments & subscriptions → Subscriptions.
- Find Filmora in the list and tap Cancel subscription.
- Note: Simply uninstalling the app does NOT stop billing; you keep access until the paid period ends.
- Official reference: Filmora subscription FAQ.
iOS (App Store)
- On your iPhone go to Settings → [your name] → Subscriptions.
- Locate the Filmora subscription and select Cancel Subscription.
- Uninstalling the app will not cancel charges; access continues until the subscription period expires.
- Official reference: Filmora subscription FAQ.
Web (Wondershare ID)
- Sign in to your Wondershare account at the Account Center or the Filmora site.
- Go to Account or Subscription management and choose Cancel or Turn off auto‑renewal.
- If you cannot cancel online, contact Wondershare Support through the help portal for assistance.
- Support link: Wondershare support.
What happens when you cancel
Access after cancellation
After cancelling, you generally retain access to premium features until the paid subscription period ends.
For subscriptions charged via app stores, access continues for the remainder of the billing cycle.
Renewal and billing
Auto-renewal will be turned off when cancellation is processed, so you will not be billed at the next renewal.
Double-check the store or account you used to subscribe; cancelling in the wrong place will not stop future charges.
Account data and settings
Your Wondershare account and any locally stored projects remain unless you delete the account or files manually.
Assets tied to consumable credits may no longer be accessible after credits are used or the subscription expires.
Will I get a refund?
Wondershare refund policy (official)
- Wondershare states purchases older than 30 days are not refundable. See the official policy: Wondershare refund policy.
- Requests within the 30-day window are subject to the company’s terms and review.
Exceptions and consumables
- Consumable items (asset credits, Speech-to-Text or Text-to-Speech credits, hours or characters used) are non-refundable once used or after subscription expiry.
- Wondershare does not offer a blanket 14-day cooling-off refund; its terms apply rather than an automatic 14‑day rule.
Practical tips
If you believe advertising or trial information was misleading, keep records and contact support. Local consumer remedies (see below) may still apply.
Request refunds through the store you purchased from (Google Play, Apple App Store, or Wondershare account) and keep receipts and order IDs.
Wondershare Filmora plans and pricing
Plans overview
Filmora offers free and paid tiers, with subscription options and sometimes a perpetual licence option depending on platform and promotion.
Exact NZD amounts are not consistently published by Wondershare; final NZD charges depend on currency conversion at checkout.
Pricing notes
The official stores may display USD and convert at payment; banks or app stores determine the final NZD amount.
Because specific NZD prices are not publicly listed, the table below uses "Varies" where exact figures are unavailable.
| Plan | Price (NZD) |
|---|---|
| Free | Varies |
| Subscription (Monthly / Annual) | Varies |
| Perpetual / Lifetime | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA provides guarantees for acceptable quality and fit-for-purpose goods and services, which can apply to software and digital services in many cases.
Wondershare’s contractual terms (e.g., "no refund after 30 days") do not necessarily override statutory CGA protections.
Fair Trading Act and misleading practices
Misleading trial offers or unexpected charges may be considered unfair conduct under the Fair Trading Act NZ.
If advertising or the sign-up process was deceptive, consumers can complain to Commerce Commission NZ or seek remedies through consumer channels.
Practical remedies
- Document advertising, trial terms, and receipts if you pursue a complaint.
- Contact the seller (store or Wondershare) first; escalate to NZ consumer protection bodies if unresolved.
Customer experiences
Positive feedback
- Many users cite ease of use, an intuitive interface, and suitability for beginners. (Trustpilot).
- Appreciated features include AI tools, transitions, effects, and responsive support in some cases. (Trustpilot).
Negative feedback
- Complaints often involve unexpected charges from trials, difficulty obtaining refunds, and issues with stability or hidden paywalls. (Trustpilot).
- Some users report aggressive upselling and problems when attempting to cancel or claim refunds. (Trustpilot).
Documentation checklist
What to gather
- Order number, transaction ID and the email used for the Filmora account or app store account.
- Receipt or bank/App Store/Google Play statement showing the charge.
- Screenshots of subscription pages, trial terms, or any misleading text you rely on.
How to present your case
- State the purchase date, platform (Google Play, App Store, or Wondershare ID) and what resolution you want (cancel, refund, or credit).
- Attach the documentation when contacting Wondershare Support or the store’s help centre.
Common mistakes
Uninstalling without cancelling
Many users assume deleting the Filmora app cancels the subscription. It does not stop billing if auto‑renew is active.
Always cancel via Google Play, iPhone Settings → Subscriptions, or the Wondershare Account Center depending on where you purchased.
Cancelling the wrong account or store
If you subscribed via Apple, cancelling on the Wondershare website will not stop App Store billing and vice versa.
Verify which account (App Store, Google Play, or Wondershare ID) handled the payment before cancelling or requesting a refund.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund likelihood, and access after cancelling for each platform.
Which route to choose
Choose the platform you used to subscribe: Google Play for Android, Apple for iOS, or Wondershare account for web purchases.
If in doubt, check your receipt or bank/App‑Store statement to identify the merchant before proceeding.
| Platform | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Android (Google Play) | Cancel via Google Play Store → Subscriptions | Subject to Wondershare/store policy; refunds depend on timing and policy | Access until end of billing period |
| iOS (App Store) | Cancel via iPhone Settings → Subscriptions | Subject to Apple/Wondershare policy; refunds via Apple review | Access until end of billing period |
| Web (Wondershare ID) | Cancel in Wondershare Account Center or contact support | Subject to Wondershare refund policy (30-day rule applies) | Access until subscription expiry unless explicitly revoked |
After cancelling
Next steps
Keep confirmation emails and check that auto-renewal is turned off in the appropriate store or account.
Monitor your bank/App Store statements to ensure no further charges occur after the end of the billing period.
Helpful links
Address
Official postal address
Wondershare Technology Co., Ltd., West of Donghuan Road, North of 1-4 Road, South of 1-3 Road, Building No. 8 of East of Liuwu Building, Lhasa, Xizang, China.
Notes for New Zealand customers
No specific New Zealand postal cancellation address was found; NZ users should cancel online via their app store or Wondershare Account Center.
If you need further assistance, contact Wondershare Support through the links above and retain your documentation for any consumer complaints.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.