Opsigelses tjeneste Nr. 1 i Denmark
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende X-Vpn tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancel X-Vpn: Easy Method
What is X-Vpn
Overview
X-Vpn is a commercial virtual private network (VPN) service that provides encrypted internet access and server locations across multiple countries.
The provider offers apps for mobile and desktop, subscription plans sold on its website and through platform stores, and customer support via email and online help pages.
Main features
Typical features include unlimited bandwidth, multiple device support, and utilities for network privacy and streaming access.
Pricing is listed in USD on X-Vpn's site and converted to NZD at checkout or by the platform store.
How to cancel X-Vpn
On iOS (App Store)
- Open the Settings app on your iPhone/iPad and tap your name, then Subscriptions.
- Find X-Vpn and tap Cancel Subscription to turn off auto-renewal; auto-renew must be turned off at least 24 hours before the end of the trial or billing period.
- Note: canceling stops future renewals but the current paid period remains active until it expires.
- App Store listing: X-Vpn on the App Store (NZ).
On Android (Google Play)
- Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select X-Vpn and tap Cancel subscription to stop renewals.
- Refunds for Google Play purchases must follow Google's refund process (within 48 hours use the standard Google Play refund flow).
- If over 48 hours, contact X-Vpn support for assistance but cancellations must still be managed in Google Play.
Web (direct purchase via website)
- Log into your X-Vpn account on the website if you have one, or contact support to request cancellation.
- Email support: support@xvpn.io and state your account details and cancellation request.
- Web purchases (Credit Card, PayPal, Paymentwall) have a 30-day money-back guarantee for first subscriptions - request refunds from support.
What happens when you cancel
Access and renewal
Cancelling a subscription stops automatic renewal but does not usually remove access immediately.
Your service typically continues until the end of the current billing period or trial unless the platform states otherwise.
Account and data
Your account credentials generally remain active after cancellation so you can log in, reinstall, or re-subscribe later.
Check X-Vpn's terms or contact support if you need account deletion or data retention details.
Will I get a refund?
Web purchases (Credit Card, PayPal, Paymentwall)
First-time web subscriptions are covered by a 30-day no-questions-asked money-back guarantee.
Refunds are processed to the original payment method within about 15 working days; amounts are in USD and may vary due to exchange rates.
In-app, crypto, and other exceptions
- In-app purchases (App Store, Google Play, Amazon, Galaxy Store, Huawei AppGallery) must be refunded through the corresponding platform; X-Vpn cannot directly process those refunds.
- Crypto payments via CoinPayment are non-refundable per X-Vpn policy.
- Subscriptions bought with phone credit or gift cards are non-refundable.
For full details see X-Vpn's terms: X-Vpn terms & refund policy.
X-Vpn plans and pricing
Current plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (official website) | US$11.99 (converts to NZD at checkout) | Monthly | Unlimited VPN, advanced utilities, 30-day money-back guarantee |
| 12-month (official website) | US$47.99 (approx. US$4.00/mo) | Annual | Same features, discounted rate |
| 24-month (official website) | US$69.99 (approx. US$2.92/mo) | Biennial | Same features, lowest per-month cost |
| Monthly (App Store NZ listing) | US$19.99 (converts to NZD in App Store) | Monthly | Mobile & PC/unlocked platforms depending on variant |
| Yearly (App Store NZ listing) | US$129.99 (converts to NZD in App Store) | Annual | All-platform premium access |
Notes on pricing
Prices are shown in USD on X-Vpn's site; your bank or platform converts to NZD and may add local taxes or fees.
For exact final prices check the checkout flow on the website or the NZ App Store at purchase time.
Your consumer rights in New Zealand
Key rights under NZ law
New Zealand consumer law (e.g., the Consumer Guarantees Act and Fair Trading Act) can apply to digital services.
If a service fails to meet acceptable quality, performance, or description you may be entitled to remedies such as repair, replacement, or refund even outside stated refund windows.
What to do if you have a dispute
- Contact X-Vpn support first and keep records of communications and transaction IDs.
- If unresolved, you can contact your payment provider to dispute the charge or seek advice from Citizens Advice Bureau or the Commerce Commission.
- Keep copies of receipts, screenshots of product descriptions, and any error messages to support your claim.
Customer experiences
Positive feedback
- Many users praise speed, reliability and helpful customer support with comments like "Incredible VPN… Smooth, Fast, Efficient".
- Other reviews note the VPN works well in restricted networks and praise support responsiveness for certain queries.
Common complaints
- Some users report difficulty cancelling subscriptions or slow/unhelpful live chat responses.
- Refund-related complaints include long delays or refusal for crypto payments; several users state crypto purchases were deemed non-refundable.
- Source for reviews: Trustpilot NZ - X-Vpn.
Documentation checklist
What to collect before you cancel
- Order number or transaction ID from your purchase confirmation email.
- Account email used with X-Vpn and the platform used to subscribe (App Store, Google Play, website).
- Payment method details (last 4 digits of card, PayPal ID, or crypto transaction ID).
Useful supporting documents
- Screenshots of subscription status, receipts, and any error messages or service issues.
- Copies of correspondence with X-Vpn support, including dates and response content.
- If disputing via your bank, a timeline of events and proof of attempts to resolve directly with the provider.
Common mistakes
Cancellation timing errors
Waiting until the billing date can cause an automatic renewal; turn off auto-renew at least 24 hours before the trial or billing period ends for App Store purchases.
Some users assume immediate access removal on cancel - most subscriptions remain active until the paid period ends.
Refund expectation errors
Expecting a refund from X-Vpn for App Store or Google Play purchases is a common mistake; refunds for those purchases must go through the respective store.
Purchasing with crypto and expecting a refund contradicts X-Vpn's stated policy that CoinPayment crypto sales are non-refundable.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund policy | Typical timeline / Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via iTunes/App Store Subscriptions in device settings. | Refunds handled by Apple (request via Apple support). | Turn off auto-renew ≥24 hours before period end; access continues until expiry. |
| Google Play | Cancel via Google Play Store → Subscriptions. | Refund via Google Play (within 48 hours standard flow); over 48h contact X-Vpn support for help. | Cancellations still managed in Play; refunds depend on Google's policies and timing. |
| Web (site: PayPal, Card, Paymentwall) | Contact X-Vpn support (support@xvpn.io) to cancel and request refund. | 30-day money-back guarantee for first subscription (Credit Card, PayPal, Paymentwall). | Refunds processed within ~15 working days to original payment method; USD amounts may vary in NZD. |
| Crypto (CoinPayment) | Contact support, but policy is non-refundable. | Non-refundable. | Do not expect a refund - verify terms before purchasing with crypto. |
Recommendation
For App Store/Google Play purchases always cancel through the platform and request refunds from that platform first.
For web purchases, collect your transaction details and email X-Vpn support within 30 days for the best chance of a refund.
After cancelling
Checklist
- Confirm cancellation email or subscription status in the platform (App Store, Google Play, or X-Vpn account).
- Monitor your bank or card statement for any refunds and keep screenshots of transactions.
- Uninstall the app if you no longer need it and change any related passwords if desired.
Useful links
- X-Vpn support and help centre: X-Vpn Help Center
- X-Vpn terms & refund policy: Terms & Refund Policy
- App Store listing (NZ): X-Vpn on the App Store (NZ)
- Trustpilot reviews (NZ): Trustpilot NZ - X-Vpn
- Email X-Vpn support: support@xvpn.io
Address
Registered address
Free Connected Limited, Room 3, 27/F, Ho King Commercial Centre, No. 2-16 Fa Yuen Street, Kowloon, Hong Kong.
No New Zealand postal address found
There is no published New Zealand postal address for X-Vpn; use the registered Hong Kong address or email support for official correspondence.
Lignende opsigelses tjenester
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.