Cancel Zety: Easy Method

What is Zety

Overview

Zety is an online resume and cover letter builder that offers templates, editing guidance and career tools to help users create professional documents quickly.

The service is subscription-based, with a short paid trial and recurring monthly or annual plans that enable downloads and additional job tools.

Key functions

Zety provides templates, customization, and step-by-step prompts designed to save time when preparing resumes and cover letters.

Subscriptions grant access to downloads in multiple formats and extra features such as cover letter builders and job search tools.

How to cancel Zety

Cancel on the web (Zety account)

• Sign in at Zety and open your account dashboard.
• Go to the "My Plan" section and choose the option to cancel the subscription.
• If the button does not work, contact Zety customer service via chat or phone (use the contact page above).
• After cancellation you should receive a confirmation email with a reference number - keep this for records.

Cancel if billed through Apple (App Store)

• Open Settings on your iOS device, tap your name, then Subscriptions.
• Find Zety in the list and tap Cancel Subscription.
• Apple handles billing and refunds for App Store subscriptions, so contact Apple Support for refund requests.

Cancel if billed through Google Play

• Open the Google Play app, tap your profile, then Payments & subscriptions > Subscriptions.
• Select Zety and choose Cancel subscription.
• Google Play manages refunds for those subscriptions; contact Google Play support for help.

What happens when you cancel

Access after cancellation

When you cancel, your auto-renewal stops so you will not be billed again at the next cycle.

In most cases you retain access to the paid features until the end of the current paid period or trial.

Renewal and billing

Monthly and annual plans auto-renew unless cancelled. The 14-day paid trial also auto-renews to a monthly plan unless you cancel before it ends.

If you cancel, check for a confirmation email and a reference number to prove the cancellation.

Data and downloads

Files you downloaded remain your copies. Zety typically retains your account data per its terms, so export or save what you need before deleting an account.

If you want the account removed entirely, follow Zety's deletion guidance or contact support for assistance.

Will I get a refund?

Zety refund policy (general)

Zety offers refunds if cancellation is requested before the end of the initial paid trial period (14 days) as set out in its terms of service.

Policy details can vary; always check Zety's Terms of Service for the most current rules.

Common exceptions and timelines

• Full refund within the first 7 days is possible according to Zety documentation.
• After 7 days, refunds may be granted only if no files were downloaded.
• If billed via Apple or Google Play, refunds and dispute handling are subject to those stores' policies.

How to request a refund

Contact Zety customer service through the contact page and provide your account email, order reference and cancellation confirmation.

If you are not satisfied with the response, consider contacting your payment provider for a charge dispute or follow the platform (Apple/Google) refund process.

Zety plans and pricing

Overview of plans

Prices below are approximate conversions to NZD (1 USD ≈ 1.65 NZD, mid‑January 2026). Zety does not always list NZD pricing directly.

Actual local charges may vary depending on currency conversion and platform fees.

Pricing table

Your consumer rights in New Zealand

Legal protections and disclosure

New Zealand consumer law (including the Fair Trading Act) requires businesses to be clear and not misleading about pricing, billing and cancellation terms.

There is no automatic statutory 14‑day cooling‑off right for digital services sold online in NZ unless the seller offers one.

Remedies and dispute options

• If cancellation or billing practices are unclear or obstructive, you can raise the matter with your card issuer or payment provider for a chargeback.
• You may also report misleading practices to the Commerce Commission or seek consumer advice from Citizens Advice Bureau New Zealand.

Customer experiences

Positive feedback

Many users praise Zety for professional templates, user-friendly design and time savings in preparing tailored resumes.

Reviewers often report better presentation and quicker document creation after using Zety's guidance and templates.

Negative feedback

Common complaints include unexpected auto-renewal after the trial, unclear reminders about renewal, and surprise charges.

Some users report problems cancelling via the website (e.g., cancel button issues) and delays or refusals when seeking refunds.

Documentation checklist

What to have ready before you contact support

• Account email address and login name.
• Order reference number or transaction receipts.
• Screenshot or copy of the cancellation confirmation email (reference number).
• Dates and times of attempted cancellations or chats with support.
• Proof of downloads (if disputing a refund eligibility).

Why documentation matters

Clear records speed up support responses and help if you need to dispute a charge with your bank or the app store.

Keep copies of all correspondence until the matter is fully resolved.

Common mistakes

Forgetting trial deadlines

Many users forget to cancel before the trial ends and are auto‑converted to a paid monthly plan. Set a calendar reminder well before the trial expiry.

Wrong cancellation method

Attempting to cancel a subscription billed via App Store or Google Play through Zety's website will not stop future billing.

If you subscribed through Apple or Google, cancel via that store; refunds must usually be requested through the same store.

Assuming cancellation = refund

Cancelling prevents future charges but does not automatically guarantee a refund. Refunds depend on timing and whether files were downloaded.

Also watch for ad‑blockers or browser extensions that can interfere with the website cancel button and prevent cancellation.

Comparative recap

Quick plan comparison

After cancelling

Immediate checks

Save your cancellation confirmation email and reference number. Monitor your bank or card statement for any unexpected charges.

If you see an unexpected charge, contact Zety support and your card issuer promptly.

Helpful links and next steps

• Contact Zety: https://zety.com/contact
• Zety Terms of Service (refund details): https://zety.com/terms-of-service
• How to delete Zety account / related FAQ: https://zety.com/blog/how-to-delete-zety-account/
• Apple subscriptions (manage): https://support.apple.com/en-us/HT202039
• Google Play subscriptions (manage): https://support.google.com/googleplay/answer/7018481
• Commerce Commission NZ (consumer issues): https://comcom.govt.nz

Address

Company postal address

BOLD LLC, City View Plaza II, 48 Road 165, Suite 6000, Guaynabo, PR 00968, Puerto Rico

Notes on regional support

There is no separate New Zealand address listed; global U.S. and Luxembourg addresses are used in Zety's official terms and contact pages.

If you need further assistance, include the full postal address and your account details when contacting Zety support or your payment provider.