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Cancel LAITHWAITES
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Laithwaites service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Laithwaites: Easy Method
What is Laithwaites
Overview
Laithwaites is an online wine retailer operating in New Zealand that sells single bottles and promotional cases, with delivery and customer service for wine purchases.
The company also offers guarantees on quality and a change‑of‑mind returns process described in its customer terms and policies.
Services covered
Services include one‑off case offers, individual bottle sales and promotional GrabOne cases shown on the NZ site.
Subscription‑style app store memberships may exist elsewhere; the NZ website focuses on one‑off sales and case offers.
How to cancel Laithwaites
Cancel a Wine Plan or skip a case (website)
- Go to the Laithwaites NZ website and sign in to your account.
- Locate your Wine Plan or upcoming case and choose the option to skip or cancel the case.
- Follow on‑screen prompts to confirm the cancellation; keep the confirmation or screenshot for your records.
Change your mind after delivery (returns)
- You can cancel part or all of an order within 14 calendar days after receipt.
- Contact Laithwaites customer service to arrange collection of unwanted goods - collection is free and Laithwaites will refund the paid sum including delivery costs.
- If a bottle is opened or its seal removed, mention this when contacting support as this may affect the refund amount.
What happens when you cancel
Access and deliveries
When you cancel a future case or Wine Plan, scheduled shipments should stop and no further periodic charges should occur for that plan.
If deliveries continue after cancellation, contact customer service immediately and keep order confirmations as evidence.
Account and data
Cancellation does not automatically delete your account or stored payment details; you may need to remove card details separately in account settings.
For privacy or postal correspondence you can use Laithwaites' Freepost address (see Address section below).
Will I get a refund?
Change‑of‑mind refunds (14 days)
Laithwaites offers a 14‑calendar‑day change‑your‑mind period after receipt. Unwanted goods will be collected free of charge.
Laithwaites refunds the paid sum including delivery costs for returned unopened goods collected within this period.
Quality guarantee and exceptions
- Faulty bottles (e.g. corked or oxidised) will be replaced or refunded under the quality guarantee.
- Handling the goods beyond what is permitted in a shop - for example opening a bottle or removing seals - may reduce the refund.
- App Store or Google Play subscription cancellations may follow platform rules; the NZ site’s policy applies to website orders.
Laithwaites plans and pricing
Pricing summary
The NZ site shows promotional one‑off GrabOne cases and individual bottle pricing with mix‑of‑12 discounts.
There is no standard subscription plan pricing listed for NZ on the public site; promotions vary by date.
Current sample offers (NZ)
| Plan | Price | Period | Features |
|---|---|---|---|
| GrabOne 14‑bottle mix offer | NZ$141.50 | One‑off case | 14 bottles (mix); delivery included; 100% money‑back guarantee |
| GrabOne 14 red wines offer | NZ$139.86 | One‑off case | 14 red wines; delivery included; 100% money‑back guarantee |
| GrabOne 12‑red wines offer (late 2025) | NZ$135.00 | One‑off case | 12 red wines; delivery included; 100% money‑back guarantee |
| GrabOne 12‑red wines End‑of‑FY offer (Mar 2025) | NZ$125.88 | One‑off case | 12 red wines; delivery included; 100% money‑back guarantee |
| Buying individual NZ wines on Laithwaites.co.nz | From NZ$19.99 per bottle (mix‑12 pricing) | Per bottle | Discounted per bottle when ordering 12+; example prices shown on site |
Your consumer rights in New Zealand
Legal context
Under New Zealand consumer law (including the Fair Trading Act and consumer guarantees), goods must be of acceptable quality and match their description.
Laithwaites' 14‑day change‑of‑mind process and quality guarantee are consistent with NZ expectations for returns and faulty goods resolution.
How Laithwaites aligns with NZ rights
- Free returns and refunds for faulty or unsatisfactory wines support statutory consumer guarantees.
- Customers retain the right to remedies for goods that are not of acceptable quality, even beyond promotional policies.
Customer experiences
Positive feedback
Many reviews praise personalised service from wine advisors, quick delivery, good selection and high wine quality.
Users report helpful recommendations and satisfaction with promotional case value on Trustpilot and site reviews.
Negative feedback
Complaints include unexpected recurring charges after a cancellation and difficulty removing stored payment details.
Some customers report poor customer service experiences such as shipments continuing after cancellation and slow resolution.
Documentation checklist
What to have ready
- Order number(s) and delivery date(s).
- Account email and the last 4 digits of the payment card used (if needed).
- Photos or descriptions of any faulty wine (corked, oxidised, damaged packaging).
Proof for change‑of‑mind returns
- Keep the delivery note or receipt showing date of receipt to verify the 14‑day window.
- Save any cancellation confirmations or screenshots of your account settings showing cancelled orders.
Common mistakes
Assuming app cancellations follow the same process
Customers often assume cancelling via the App Store or Google Play uses the website's rules; platform subscriptions may have different steps.
If you subscribed through a phone app, check the app store subscription settings as well as your Laithwaites account.
Handling goods before contacting support
Opening bottles or breaking seals before reporting a problem can reduce or void a refund under Laithwaites' terms.
Always document the condition on arrival and contact customer service before disposing of or opening suspect bottles.
Comparative recap
Quick comparison
| Topic | What Laithwaites NZ offers | What to watch for |
|---|---|---|
| Cancellation window | Cancel Wine Plans or miss a case via website; 14 days for change‑of‑mind after receipt | App store subscriptions may use different cancellation rules |
| Refunds | Full refund including delivery for unopened goods collected within 14 days | Opened bottles or removed seals may reduce refund |
| Returns collection | Laithwaites arranges free collection of unwanted goods | Keep proof of receipt and return booking |
| Quality guarantee | Faulty wines replaced or refunded | Document faults with photos and notes on taste/condition |
After cancelling
Follow‑up actions
Keep cancellation confirmations, order numbers and any email correspondence until refunds or collections are complete.
If charges continue after cancellation, contact customer service and provide your documentation for dispute resolution.
Useful links
- Laithwaites customer service policies
- Laithwaites terms and quality guarantees
- Trustpilot reviews (NZ)
Address
Primary postal address
Laithwaite's Wine Customer Service, Freepost No 246256, Laithwaite's Wine, PO Box 210105, Laurence Stevens Drive, Auckland 2154.
Privacy or postal correspondence
Use the Freepost address above for confidential postal correspondence related to cancellations or privacy requests.