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Cancel MINDFUL SOULS
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mindful Souls service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mindful Souls: Step-by-Step Guide
What is Mindful Souls
Overview
Mindful Souls is a subscription service and online store offering crystals, gem jewellery, aromatherapy and mindfulness tools in curated boxes and single items.
Boxes are typically shipped monthly and aim to provide a mix of handpicked items, surprise gifts and themed content.
Products and delivery
Typical contents include 6 - 8 items such as crystals, jewellery and small wellness items, packaged for gifting and discovery.
Shipping to New Zealand is offered (reported as free) and prices are shown in USD and converted at checkout to NZD.
How to cancel Mindful Souls
Methods to cancel
- Email support: support@mindfulsouls.com.
- Phone (toll-free): 1-888-307-1295.
- Online: log into your account and use the "Manage My Subscription" tab via the customer portal.
Step-by-step cancellation guide
- Log into your Mindful Souls account and open "Manage My Subscription": Manage My Subscription.
- Choose the subscription you wish to cancel and follow on-screen prompts to cancel immediately.
- Alternatively, send an email to support@mindfulsouls.com or call 1-888-307-1295 and request cancellation.
- Keep a copy of confirmation (email or account message) for your records.
What happens when you cancel
Access and deliveries
Cancellation takes effect immediately, so you will not be billed again after cancellation.
Your box sequence is retained; if you resubscribe later it will continue from where you left off.
Account and data
Your account details typically remain so you can resubscribe without recreating an account.
Save any order numbers, confirmation emails or receipts before you close or delete the account.
Will I get a refund?
Standard return and refund policy
Mindful Souls accepts product returns within 30 days of receipt and typically issues refunds as store credit.
They offer a free-of-charge return label on request made by email or phone; returned items must have original tags and appear unused.
Damaged items and exceptions
- If an item arrives damaged, email photos to support@mindfulsouls.com and a replacement will be sent.
- There is no explicit statement of a 14-day statutory cooling-off right in their policy documents; the 30-day return policy and store credit framework apply.
- Under New Zealand law, statutory remedies may still apply for defective or misrepresented goods (see next section).
Mindful Souls plans and pricing
Pricing summary
Exact NZD pricing is not shown publicly; amounts are converted from USD at checkout.
Shipping to New Zealand is reported as free.
Plan details
| Plan | Price | Billing period | Features | Shipping to NZ |
|---|---|---|---|---|
| Mindful Box (monthly subscription) | Approximately USD 39.97 (converted to NZD during checkout) | Monthly | 6 - 8 handpicked items (crystals, gem jewellery, aromatherapy, mystery gifts); cancel anytime | Free |
Your consumer rights in New Zealand
Key legislation
Two primary laws protect NZ consumers: the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.
These laws require goods to be of acceptable quality, fit for purpose and as described, and prohibit misleading conduct.
How these rights apply
- Mindful Souls’ 30-day return policy and store credit practice complements but does not override the CGA.
- If goods are defective, not as described or unfit, you may be entitled to remedies under the CGA, which can include repair, replacement or refund.
- Keep records (photos, receipts, communications) when seeking CGA remedies to support your claim.
Customer experiences
Positive feedback
Many customers praise the quality and appearance of crystals and jewellery, and the surprise value of subscription boxes.
Customer service receives positive mentions for prompt, helpful live chat and quick resolution of missing or damaged items.
Critical feedback
Some reviewers report duplicated crystals, missing cards or items that do not match descriptions.
Online comments (including Reddit) allege occasional cancellation difficulties, delays, or concerns about item quality and refunds.
For reviews see Trustpilot: Trustpilot - Mindful Souls and Reddit: Reddit discussion.
Documentation checklist
Before cancelling
- Account email and username.
- Order number(s) and recent billing statements.
- Screenshots or confirmation of cancellation actions taken online.
When requesting a return or refund
- Proof of purchase or receipt and date of receipt.
- Photos of damaged or incorrect items.
- Original tags and packaging where possible.
- Clear description of desired remedy (replacement, store credit, refund).
Common mistakes
Timing and expectations
Assuming cancelling will automatically produce a monetary refund is a common mistake; returns are usually store credit unless a CGA remedy applies.
Also, failing to request returns within the 30-day window can complicate the process, though CGA rights may still be available for defects.
Documentation errors
Not saving order numbers, confirmation emails or photos of damaged goods often delays resolutions.
Sending incomplete information to support (no photos, no proof of purchase) is a common reason requests are rejected or take longer.
Comparative recap
Quick comparison
| Feature | Mindful Souls policy / note |
|---|---|
| Cancellation | Email, phone (1-888-307-1295) or account portal; takes effect immediately |
| Returns & refunds | 30 days for returns; refunds typically issued as store credit; damaged items replaced on evidence |
| Pricing | Mindful Box ~USD 39.97 monthly; NZD shown at checkout (exchange rate applies) |
| Shipping to NZ | Reported as free |
| Consumer protection | New Zealand CGA and Fair Trading Act apply; statutory remedies possible for defective or misdescribed goods |
Takeaway
Cancellation is straightforward and immediate, but refunds are typically store credit unless a statutory remedy applies.
Keep clear documentation and contact support promptly for damaged or missing items to speed resolution.
After cancelling
Resubscribing and account actions
You can resubscribe later and your subscription sequence will continue from where you left off.
To resubscribe, log into your account and reactivate via the "Manage My Subscription" area.
Further help and useful links
- Manage subscription: Manage My Subscription.
- Returns & FAQ: Returns & FAQ.
- Contact / support: Contact Mindful Souls or email support@mindfulsouls.com.
Address
Returns & fulfilment address (AU/NZ)
Mindfulsouls c/o Pro Prep and Fulfillment, 602-612 Botany Road, Alexandria NSW 2015, Australia.
Use this address for postage/returns where instructed by support.
Contact details
- Email: support@mindfulsouls.com
- Phone (toll-free): 1-888-307-1295