Cancel NESPRESSO online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nespresso service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nespresso: Easy Method
What is Nespresso
Overview
Nespresso is a global coffee brand that sells single-serve machines, capsules and related accessories through boutiques, online and by phone.
In New Zealand the brand operates a local Club and provides machine warranties, subscription plans and customer support through a dedicated call centre.
Services covered
Services include one‑off purchases, membership in the Nespresso Club and subscription plans that provide monthly coffee credit.
Support covers warranty repairs, returns of goods, subscription management and in‑boutique assistance.
How to cancel Nespresso
Cancelling a subscription
- Online: Sign in to My Account on nespresso.com and follow subscription settings to cancel.
- By phone: Call Nespresso NZ on 0800 234 579 and request cancellation of your subscription or plan.
- In person: Visit a Nespresso Boutique and ask staff to process a subscription cancellation for you.
Cancelling Club membership and account deletion
- Club membership: Terminate at any time by calling the Nespresso NZ call centre (0800 234 579).
- Account deletion: Deleting your Nespresso account requires contacting the call centre; it is not completed automatically from the app.
- App-store billing: There is no evidence NZ subscriptions are cancelled via App Store or Google Play; management is done via your Nespresso account or the call centre.
What happens when you cancel
Access and renewals
When a subscription is cancelled it will stop future renewals or monthly credits after the cancellation takes effect.
If you cancel before the minimum contract term ends, early termination fees may apply as per Nespresso’s terms.
Account data and remaining credits
Payments already made toward a subscription are not refunded but are credited to your Nespresso account unless otherwise specified by Nespresso.
Unused membership benefits are lost when you terminate Club membership, so use credits or benefits before cancelling if you want to retain value.
Will I get a refund?
Refunds for goods returned
Returns of unused goods in their original condition and packaging must be notified within 7 days and are accepted at Nespresso’s discretion.
If Nespresso accepts a return, refunds for item price and delivery charges are processed within 30 days of receipt.
Faulty goods and legal remedies
There is no explicit 14‑day change‑of‑mind cooling‑off in Nespresso NZ’s terms, unlike some EU rules.
However, under the Consumer Guarantees Act 1993, if goods are faulty or not of acceptable quality you are entitled to repair, replacement or refund regardless of seller policy.
Nespresso plans and pricing
NZ subscription example
Available New Zealand pricing information shows the Machine‑Plus Coffee Subscription as an example of local plan pricing.
Pricing details
| Plan | Price | Period | Features |
|---|---|---|---|
| Machine‑Plus Coffee Subscription | NZ$50 - 100 per month | Monthly (coffee credit) | Credit to spend on Nespresso coffee or accessories; first monthly payment waived; requires initial machine payment NZ$50 - 500 |
Your consumer rights in New Zealand
Consumer Guarantees Act 1993
The Consumer Guarantees Act applies to purchases in New Zealand, online or in‑store.
Guarantees include acceptable quality, fitness for purpose and matching the description; remedies include repair, replacement or refund.
Manufacturer warranty and combined claims
Nespresso provides a 2‑year manufacturer’s warranty for machines in addition to CGA rights.
You can claim under either the CGA or the manufacturer’s warranty depending on which remedy you prefer.
Customer experiences
Positive reports
Some New Zealand users report fast, helpful in‑person service at boutiques and smooth warranty replacements for faulty Aeroccino devices.
Those experiences note support and remedies provided under warranty or the CGA.
Negative reports
Reviews on Trustpilot for other markets commonly mention delayed repairs, difficulty cancelling orders and problems resolving promotions.
NZ Reddit posts also describe occasional app instability, crashes after ordering and the need for manual support to fix issues.
Documentation checklist
What to have ready
- Order invoice or proof of purchase (email or printed receipt).
- Your Nespresso account email and membership number (if applicable).
- Machine serial number or capsule order number, where relevant.
Evidence for faults or returns
- Photos or video showing the fault or unopened condition of goods.
- Original packaging and accessories if returning a product.
- Any prior correspondence with Nespresso support or repair reference numbers.
Common mistakes
Expecting an automatic refund
Do not assume cancelling a subscription refunds payments already made; Nespresso normally credits paid amounts rather than refunding subscription payments.
If you cancel during a minimum term, expect possible early termination fees rather than a refund.
Relying on app‑store cancellation
Users sometimes try to cancel via App Store or Google Play; NZ subscriptions appear managed centrally, so use My Account or call the Nespresso call centre.
Also, deleting the app does not delete your Nespresso account - contact the call centre to close an account.
Comparative recap
Quick comparison
This table summarises cancellation and refund expectations for common Nespresso services in New Zealand.
At‑a‑glance
| Service | How to cancel | Refunds | Early termination | CGA rights |
|---|---|---|---|---|
| Subscription (Machine‑Plus / Coffee Plus) | My Account, call 0800 234 579, or Boutique | Payments already made are not refunded; credited to account (subject to terms) | Early termination fees may apply if cancelled before minimum term | Consumer Guarantees Act still applies for goods/faults |
| Nespresso Club membership | Call 0800 234 579 to terminate | Unused membership benefits are lost on termination | Not typically applicable; check specific membership terms | CGA applies to purchases made |
| One‑off purchase (machine/capsules) | Return request within 7 days for unused goods; call or visit Boutique | Refunds at discretion if accepted; processed within 30 days | Not applicable unless part of a plan | Full CGA remedies for faulty or unacceptable goods |
After cancelling
Useful steps to take
Keep confirmation of cancellation (email or reference number) and note any remaining credits on your account.
Check your account online to ensure recurring payments have stopped.
Helpful links
Official terms and legal: nespresso.com - Legal
Terms and conditions: nespresso.com - Terms & Conditions
New Zealand consumer rights: Consumer Guarantees Act (consumerprotection.govt.nz)
Address
Corporate location
Nespresso New Zealand, Level 3, 12‑16 Nicholls Lane, Parnell, Auckland 1010, New Zealand
Contact phone
Call centre: 0800 234 579 (for cancellations, account deletion requests and support).
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.