Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bvg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Bvg: Easy Method
What is Bvg
Overview
BVG commonly refers to two separate things: Berliner Verkehrsbetriebe (BVG), the public transport operator in Berlin, Germany, and "BVG" as shorthand for Swiss occupational pension (Berufliche Vorsorge) in some contexts.
For New Zealand users cancelling a BVG service, it is important to identify which BVG you mean - a Berlin transport subscription (tickets, Deutschlandticket, annual pass) or a Swiss BVG pension affiliation - because cancellation rules differ.
Why this guide is for New Zealand residents
This guide explains practical cancellation steps, refund expectations, and relevant New Zealand consumer rights when dealing with BVG services based outside New Zealand.
It covers the most common cases (Berlin transport subscriptions and Swiss pension termination) and points to dispute options available from New Zealand.
How to cancel Bvg
Cancel Berlin transport subscriptions (Deutschlandticket, season tickets)
- Log in to the BVG website or the BVG app if you have an account, or use the app’s cancellation button without login where available.
- For the Deutschlandticket subscription you can cancel to take effect at the end of any month, including during the first year, by clicking the cancellation button online.
- For other subscription types, follow the app/website prompts or send written/text cancellation if required by the contract.
Cancel Berlin annual pass (e.g., Berlin €29 annual A - B)
- If you have the Berlin €29 annual pass (A - B zones) note there is a notice deadline: cancel before the 22nd of the current month to avoid extra fees after the initial 12‑month term.
- Follow the provider’s cancellation form or use the app; confirm the effective end date and save confirmation.
Cancel Swiss BVG (pension affiliation)
- Termination of a Swiss BVG affiliation is typically done in writing. Prepare a signed termination letter identifying the insured person and affiliation details.
- Send the termination to the responsible office; the address below is for Stiftung Auffangeinrichtung BVG in Zürich (see Address section).
What happens when you cancel
Access and ticket validity
When you cancel a transport subscription, access typically remains valid until the end of the billing month or the negotiated termination date.
Keep copies of cancellation confirmations and any valid e‑ticket or pass for the remaining period to avoid disputes with inspectors.
Renewal and billing
Cancelled subscriptions generally stop automatic renewals; check your account to ensure future payments are disabled.
Some annual products require advance notice (for example, before the 22nd) to avoid an extra billing period after a fixed term.
Data, cards and handling
Providers may request the return of tokens or smart cards; a small handling fee (around €2.50) is sometimes charged for processing returns or refunds.
Ask the provider about how long they retain personal and transaction data after cancellation if this matters to you.
Will I get a refund?
General refund policy
There is no general 14‑day cooling‑off refund for BVG transport subscriptions in the provider policies referenced.
Refund entitlement depends on the product terms and specific exceptions (see below).
Exceptions and special cases
- Sick‑leave: reimbursement may be possible for extended illness (e.g., at least 15 consecutive days) upon submission of a medical certificate; documented examples show refunds calculated pro rata (e.g., 1/365 of an annual price) minus a handling fee (~€2.50).
- Double charges or billing errors: for the Deutschlandticket a double charge is often corrected automatically by BVG; you may be notified or receive an automatic refund.
- Technical errors: anecdotal reports show partial refunds in rare cases (for example, a user reporting a 50% PayPal refund after an app bug consumed trips).
What you should do to seek a refund
- Keep receipts, screenshots of app activity, and any inspection notices.
- Contact BVG customer service first and request a written outcome; use PayPal or your bank dispute route if charged incorrectly.
Bvg plans and pricing
Pricing overview
Ticket pricing is charged in euros and applies to transport in Germany; app downloads are free in New Zealand app stores.
No NZD pricing is published by BVG; use the BVG site for current EUR fares and conversions.
Table of common plans
| Plan | Coverage | Price (EUR) | Notes |
|---|---|---|---|
| Deutschlandticket (subscription) | Nationwide regional transport | Varies | Can be cancelled at end of any month via app/website. |
| Berlin annual subscription (A - B) | Berlin zones A - B | €29 (annual) | Requires cancellation before the 22nd to avoid extra fees after the initial 12‑month term. |
| Other season tickets / personal season | Varies by product | Varies | May allow written/text cancellation at month end after fixed term; handling fees may apply. |
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand consumer law (Consumer Guarantees Act, Fair Trading Act) provides protections, but those do not automatically grant a 14‑day cooling‑off right for foreign digital transport services.
Digital transport services and tickets provided by a foreign operator may not fall into standard return/refund categories under NZ law.
Dispute and enforcement options
- Try the provider’s complaint process first and keep records of communications and receipts.
- Use payment dispute mechanisms (credit card chargeback or PayPal dispute) if you believe you were charged incorrectly.
- For persistent unresolved issues, seek guidance from New Zealand consumer advice services: consumerprotection.govt.nz.
Customer experiences
Positive feedback
Some third‑party reviews (unrelated companies sharing the BVG name) show high ratings for professionalism and efficiency in certain service contexts.
There are isolated positive user reports of refunds being issued after billing errors or app problems.
Negative feedback
Public feedback for Berliner Verkehrsbetriebe as a transport operator often highlights delays, app instability, and customer service frustrations.
Common complaints include app bugs that cause missing or invalid tickets, incorrect charges, slow ticket display, and difficulties getting refunds without escalation.
Documentation checklist
Essential documents to prepare
- Subscription or account ID, full name and date of birth.
- Proof of purchase (receipt, email confirmation, or screenshot of the ticket).
- Payment evidence (bank/PayPal statement showing the charge).
Documents for special refund cases
- Medical certificate for sick‑leave refund requests (if claiming illness‑based reimbursement).
- Return receipts for any smart cards or tokens you are asked to return.
- Copies of all communications with BVG customer service and inspection notices if relevant.
Common mistakes
Missing cancellation deadlines
Failing to cancel before required dates (for example, the 22nd for some annual products) can lead to an additional billing period or fees.
Always verify the specific product’s notice period and calendar cutoffs to avoid unintended renewals.
Relying only on the app without proof
App glitches can cause missing tickets or duplicate charges; do not rely solely on the app without saving screenshots or confirmation emails.
If an inspector questions your ticket, present stored confirmations and, if necessary, follow up immediately with customer service and a formal dispute.
Comparative recap
Quick comparison table
| Item | How to cancel | Typical refund outcome | Key NZ consideration |
|---|---|---|---|
| Deutschlandticket (subscription) | Cancel online via app/website; end of any month | Refunds uncommon; billing errors often corrected automatically | Use payment dispute channels from NZ if needed |
| Berlin €29 annual (A - B) | Cancel before 22nd (after initial 12 months) via app/website | Prorata refunds rare; watch deadlines to avoid extra fees | Check terms closely; no NZ statutory 14‑day refund guarantee |
| Swiss BVG pension termination | Written termination to the pension office (postal) | Subject to Swiss pension rules; refunds or transfers handled per Swiss law | Cross‑border pension rules differ; seek specialist advice if needed |
After cancelling
Follow-up actions
- Keep cancellation confirmations and transaction records until all refunds and final accounting are settled.
- Check your bank or PayPal account for any refunds and follow up promptly if expected amounts do not arrive.
Where to get help
- BVG official site and app for account and cancellation: bvg.de.
- New Zealand consumer guidance: consumerprotection.govt.nz.
- PayPal dispute information (if you paid via PayPal): paypal.com.
Address
Postal address for BVG pension termination
Stiftung Auffangeinrichtung BVG
Berufliche Vorsorge
8050 Zürich
Switzerland
Notes about using the address
This address is provided for termination (Kündigung) of a Swiss BVG affiliation. Verify the exact recipient and any case or affiliation numbers before sending termination letters.
For Berlin transport cancellations prefer the BVG website or app as first choice; postal addresses are mainly relevant for Swiss pension correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.