Cancel Cargo: Easy Method

What is Cargo

Overview

Cargo is a freight management platform used to manage consignments, carrier bookings, manifests and related logistics tasks. It provides features such as consignment and label printing, pallet management, rate management and reporting.

Who typically uses Cargo

Users include small to large freight-forwarders, warehouses and businesses that dispatch goods and need carrier integrations, invoicing and performance reporting. Plans range from small operations to custom enterprise deployments.

How to cancel Cargo

Cancel through your account

• Sign in to your Cargo account and go to Account or Billing settings.
• Locate Subscription or Plan and follow the Cancel or Disable auto-renew steps.
• Save or screenshot the cancellation confirmation shown in the account.

Cancel by contacting support

• Email Cargo support with your account name and request: [email protected].
• Include a clear request to cancel, the effective date, and ask for written confirmation.
• If you paid through an app store or payment provider, cancel via that provider as well.

What happens when you cancel

Access and subscription end

When you cancel, access typically continues until the paid period ends unless otherwise specified in your contract. Auto-renewal is stopped to prevent future charges.

Data, exports and retention

Export important data (consignments, invoices, manifests) before your access ends. Cargo may retain backup data per its policy; request specifics when you cancel.

Will I get a refund?

Typical refund policy

Refunds depend on the plan terms and the billing method. Many subscriptions do not provide pro-rata refunds unless stated in the contract.

Exceptions and dispute options

• If you believe a refund is due, request it in writing and include evidence (billing, dates, reason).
• If charged via Apple/Google or a third-party processor, their refund rules also apply - contact them directly.
• For unresolved disputes, you can seek help from your bank (chargeback) or consumer authorities in New Zealand.

Cargo plans and pricing

Pricing summary

Below are the known eCargo freight management platform plans available in New Zealand as provided in verified data.

Notes about plans

Small and Medium are monthly plans with defined limits. Enterprise is custom-priced for larger or bespoke integrations and support needs.

Your consumer rights in New Zealand

Relevant laws

Key protections for consumers in NZ include the Consumer Guarantees Act and the Fair Trading Act. These cover quality and truthful representations for goods and services bought by consumers, not always applying to businesses.

What you can do

• If you are a consumer and the service is faulty or misrepresented, you can seek remedy under NZ law.
• For privacy or data concerns, the Privacy Act 2020 applies - contact the Privacy Commissioner or the company’s Data Protection Officer.
• For subscription refunds or billing disputes, contact the payment provider (bank, Apple, Google) and consider a chargeback if appropriate.

Customer experiences

Positive experiences

Many users report that Cargo streamlines freight workflows, integrates with carriers, and saves time on manifesting and label printing. Enterprise customers value API and ERP integrations.

Common complaints

Some customers raise issues about onboarding complexity, limits on lower-tier plans, or response times during business-hours-only support. Clarity on billing and cancellation terms is a frequent request.

Documentation checklist

Essential items to collect

• Account name, account ID and the email associated with the Cargo account.
• Subscription plan name, billing invoices, and dates of payment or renewal.
• Confirmation screenshots or emails showing cancellation or support responses.

How to send formal cancellation

• Email the support contact with a clear cancellation request and request written confirmation: [email protected].
• If sending postal correspondence, address it to the Privacy Officer / Data Protection Officer at the postal address below and send by tracked post.

Common mistakes

Not cancelling the billing source

Users sometimes cancel in-app but forget to cancel the payment method (App Store, Google Play, Stripe or direct debit). This can result in continued charges.

No confirmation or record

Failing to request and save a written cancellation confirmation causes disputes later. Always ask for a confirmation email or screenshot and keep invoices and timestamps.

Comparative recap

Quick feature comparison

The table below highlights key differences between the Small, Medium and Enterprise offerings to help you choose the right plan or confirm what to expect when cancelling.

Which fits your needs

Choose Small for light use, Medium for moderate volumes with API needs, and Enterprise for unlimited usage, custom integrations and 24×7 support.

After cancelling

Next practical steps

• Confirm cancellation in writing and keep evidence of the date and confirmation content.
• Export or archive all operational data you need before access ends (consignments, invoices, PODs).

Useful links and contacts

• Consumer advice and complaints: Consumer NZ.
• Commerce and fair trading information: Commerce Commission NZ.
• Privacy guidance: Office of the Privacy Commissioner NZ.

Address

Postal correspondence

For formal notices, data requests or to send a written cancellation, use the postal address below and mark attention as indicated.

Privacy Officer contact

Postal Address: PO Box 282295, Beachlands, Auckland 2147 (attention the Privacy Officer / Data Protection Officer).

Email: [email protected].