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Recipient
Hopper
Care of Dentons Kensington Swan, 18 Viaduct Harbour Avenue
1010 Auckland Central , New Zealand
REF/2025GRHS4
Cancel Hopper: Easy Method
What is Hopper
Overview
Hopper is a third-party travel booking platform and mobile app that compares and books flights, hotels and rental cars. It offers predictions on price changes, optional add-ons (like price freeze or Cancel Any Reason), and a subscription tier.
Role as intermediary
When you book through Hopper, the underlying airline, hotel or car provider sets the fare rules and refund policy. Hopper acts as the booking agent and passes those provider terms through to you.
How to cancel Hopper
Cancel a flight or accommodation booking
- Check your booking confirmation for the airline or hotel refund and cancellation rules first.
- If the provider allows cancellations, follow the Hopper app or website cancellation flow shown on your booking page.
- If Hopper directs you to contact the airline or provider, contact them directly using the details on your itinerary.
Cancel subscriptions, add-ons or Price Freeze
- To cancel Hopper Premium or add-ons, open the app account settings or the relevant store subscription (App Store / Google Play).
- For add-ons such as Cancel Any Reason or VIP, follow the in-app instructions or contact Hopper support if the in-app option is unclear.
What happens when you cancel
Access and booking status
On successful cancellation you should receive a confirmation email or in-app notice showing the booking status and any credit or refund offered.
If the airline or provider handles the refund directly, Hopper may provide only a referral or contact details rather than processing the refund itself.
Renewals, subscriptions and data
Cancelling a one-off booking does not automatically cancel recurring Hopper subscriptions; cancel those separately through your account or app store.
Hopper will retain booking records and contact details according to its privacy policy; request data access or deletion via Hopper's support channels if needed.
Will I get a refund?
General policy
Refunds are governed by the underlying provider's fare rules - airlines, hotels or car companies - not by a universal Hopper guarantee. There is no statutory 14-day cooling-off period for bookings.
Hopper redirects refund entitlements to the provider; if the fare is non-refundable, Hopper cannot independently override that rule.
Exceptions and key conditions
- Free 24-hour cancellation may sometimes be available, but this depends entirely on the airline and fare type and is not guaranteed.
- Hopper's "Cancel Any Reason" add-on exists, but users frequently report difficulties obtaining full refunds even when they purchased it.
- If an airline cancels or is at fault (e.g. staffing/mechanical issues), you are generally entitled to a refund or rebooking under provider rules and consumer protections.
Hopper plans and pricing
Plans and typical fees
Pricing and service fees vary and are usually displayed in USD in Hopper's public materials; localized NZD pricing may appear in the app at time of purchase.
Summary table
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act, services must be provided with reasonable care and skill and be fit for purpose.
Suppliers cannot contract out of the CGA; if Hopper or its agents fail to provide services as promised you may be entitled to remedies such as repair, refund or cancellation.
Travel-specific rights and remedies
For flights, your entitlement to a refund depends on the airline fare rules. If the airline is at fault, you can generally seek a refund and may have additional compensation rights under aviation law.
If you cannot resolve a refund with Hopper or the provider, consider card chargebacks, a formal complaint to authorities, or the Disputes Tribunal.
See official guidance: consumerprotection.govt.nz - Travel cancellations & delays.
Customer experiences
Positive feedback
Some reviews praise Hopper's interface and subscription features; note that a high-rated review in New Zealand referred to Hopper HQ (a social media tool), not the travel booking app.
Negative feedback
- Many users report problems with refunds, unexpected currency charges, hidden fees, pricing discrepancies and unhelpful customer service.
- Common complaints include issues with price freeze promises, double charges, lack of booking confirmations, and difficulty contacting live support.
Documentation checklist
What to gather before you cancel
- Your full booking confirmation (PNR/locator) and ticket number.
- Payment receipts showing the charged amount and currency.
- Screenshots or copies of fare rules, promotion terms, add-on receipts (e.g. Cancel Any Reason).
What to keep for disputes
- All correspondence with Hopper and the airline or hotel (emails, chat transcripts).
- Dates and times of calls, names of representatives, and any reference numbers.
- Bank or card statements if you plan to request a chargeback.
Common mistakes
Assuming a universal refund policy
A common error is assuming Hopper offers a blanket 14-day cooling-off or "no questions asked" refund - this is not the case for travel bookings.
Refunds depend on provider fare rules; always verify those before purchase.
Relying solely on add-on guarantees
Many users assume add-ons like "Cancel Any Reason" guarantee a full refund; in practice these can lead to partial credit, airline-managed refunds, or denials.
Also, confusing Hopper HQ reviews with Hopper the travel app can create misplaced expectations about service quality.
Comparative recap
At-a-glance comparison
Key takeaways
Hopper is a booking intermediary; the provider's terms matter most for cancellations and refunds.
Exercise caution with add-ons and check fare rules and currency charges before completing payment.
After cancelling
Next steps to confirm outcomes
- Save cancellation confirmations and track any promised credits or refunds.
- If a refund is due but not received, contact the airline/provider and Hopper with your documentation.
Where to get help
If you cannot resolve a refund, consider contacting your bank for a chargeback or pursuing a complaint through New Zealand consumer channels.
Helpful links: consumerprotection.govt.nz and consumer.org.nz - travel rights.
Address
Registered postal address
Care of Dentons Kensington Swan, 18 Viaduct Harbour Avenue, Auckland Central, Auckland 1010, New Zealand.
Using the address
Use this address for formal communications, written complaints or notices relating to Hopper New Zealand Limited (NZBN: 9429050569939).
Keep copies of sent letters and consider using tracked post for proof of delivery.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your flight booking, first check your booking confirmation for the airline's cancellation rules. If cancellations are allowed, follow the cancellation flow on the Hopper app or website. If directed to contact the airline, reach out to them directly using the contact details on your itinerary.
To cancel your Hopper Premium subscription, open the app and navigate to your account settings. Alternatively, you can cancel through the relevant app store subscription settings on your device. Make sure to keep proof of cancellation.
Refunds depend on the underlying provider's fare rules, not Hopper's policies. If the fare is non-refundable, Hopper cannot override this rule. Check your booking confirmation for specific refund eligibility.
If you have the 'Cancel Any Reason' add-on, follow the in-app instructions for cancellation. However, users have reported challenges in obtaining full refunds, so ensure you review the specific terms associated with this add-on.
Yes, while free 24-hour cancellation may be available, it depends on the airline and fare type. Additionally, if an airline cancels your flight, you are typically entitled to a refund or rebooking under consumer protection rules.