Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Megavolotea service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Megavolotea: Easy Method
What is Megavolotea
Overview
Megavolotea is Volotea’s subscription service that offers bundled benefits such as priority services and luggage options for a yearly fee. It is sold and managed under Volotea’s terms of use.
Key features
The subscription provides ongoing travel perks for the subscription period and auto-renews unless you disable renewal. Details and exact included services are governed by Volotea’s published terms.
How to cancel Megavolotea
Via Volotea web profile (recommended)
- Sign in to your Volotea user profile on the Volotea website.
- Locate the Megavolotea subscription section or subscription settings.
- Disable automatic renewal for Megavolotea; confirm any on-screen prompts.
- Keep any confirmation emails or screenshots for your records.
Other notes on cancellation
- No publicly documented, platform-specific (App Store vs Google Play) cancellation flow is described by Volotea; the web profile method is the documented route.
- If you cannot find the option, contact Volotea support or use their chatbot to request cancellation and keep written confirmation.
What happens when you cancel
Access and benefits
When you disable automatic renewal you continue to enjoy Megavolotea benefits until the end of the current paid period. The subscription does not typically stop benefits immediately unless stated otherwise by Volotea.
Renewal and account data
Disabling renewal stops future billing but does not delete your Volotea account or past booking data. Keep evidence of the cancellation action and any confirmation messages for disputes.
Will I get a refund?
Standard refund policy
Under Volotea’s terms, you may withdraw from a Megavolotea contract within 30 calendar days. If you cancel within that period and have not used any special-price Megavolotea tickets, the fee is refundable as Volotea credit to your Volotea account.
After that initial period, the fee is non-refundable in whole or in part according to Volotea’s terms.
Exceptions and practical tips
- Reported user experience: some users have been charged after cancelling and resolved the charge by contacting support or using the chatbot; refunds were typically received, sometimes within 5 - 7 business days.
- Volotea states refunds go to Volotea account credit, though some users reported receiving refunds to their bank account.
- Keep proof you did not use any special-price tickets if claiming a 30-day withdrawal refund.
- For official terms see: Volotea terms of use.
Megavolotea plans and pricing
Plan names
Volotea lists two main options: Megavolotea and Megavolotea Plus as formal plan names.
Pricing table
| Plan | Official price (EUR) | Price for New Zealand (NZD) |
|---|---|---|
| Megavolotea | €79.99 / year | Varies |
| Megavolotea Plus | €159.99 / year | Varies |
Your consumer rights in New Zealand
Volotea’s contractual withdrawal right
Volotea’s terms provide a 30-calendar-day right of withdrawal for Megavolotea or voucher contracts; you must notify Volotea explicitly (you can use their withdrawal form).
If exercised within 30 days and no special-price tickets were used, the refund is provided as Volotea account credit per their terms.
New Zealand context and recommended actions
New Zealand consumer law does not necessarily mirror EU withdrawal rules. Volotea’s 30-day withdrawal is a contractual term rather than a New Zealand statutory requirement.
If you are in New Zealand and uncertain about your rights, consider contacting local consumer advice services for guidance and keep all communications with Volotea as evidence.
Customer experiences
Positive feedback
- Some passengers report satisfaction with the booking process and professional onboard staff. (Trustpilot).
- Reviews note good price/quality and efficient boarding in some cases. (Trustpilot AU).
Negative feedback and common problems
- Several users report unintentional enrolment and unexpected charges for Megavolotea; cancellation was noticed months later. (Trustpilot CH).
- Complaints include double charging at airports, denied refunds, and confusing links between subscription status and included on-board services. (Trustpilot IE).
- Some users describe refund resolution requiring contact with support or the chatbot; community threads note mixed outcomes. (Reddit).
Documentation checklist
What to collect before disputing a charge
- Booking reference and full name as on the booking.
- Screenshots of your Megavolotea subscription setting showing cancellation/disabled auto-renewal.
- Receipts, payment confirmation, and any email confirmations from Volotea.
- If applicable, boarding pass showing the service and any airport receipts if double-charged.
How to submit evidence
- Contact Volotea support or use their chatbot and attach the documentation above.
- Keep timestamps of messages and note any case/reference numbers you receive.
- If needed, escalate with payment provider but first document your attempts with Volotea.
Common mistakes
Missing the 30-day withdrawal window
Many disputes arise because the 30-day window for a Volotea contract withdrawal is missed. If you expect to cancel, act quickly and save proof of the cancellation notice.
Assuming app-store cancellation is covered
Users sometimes assume cancelling via the App Store or Google Play will cancel Megavolotea with Volotea. Volotea’s documented method is via the Volotea web user profile; platform-specific flows are not publicly documented.
Comparative recap
Quick comparison
| Topic | What Volotea states | What users report |
|---|---|---|
| How to cancel | Disable auto-renewal in your Volotea web profile. | Some users had difficulty finding/cancelling and needed support or chatbot help. |
| Refunds | 30-day withdrawal refundable as Volotea account credit if no special-price tickets used. | Many report mixed outcomes; some received refunds to bank accounts after contacting support. |
| Billing after cancellation | Cancellation stops renewal; benefits continue until period end. | Several users reported unexpected charges after cancelling and had to dispute them. |
After cancelling
Follow-up steps
- Check your Volotea profile for cancellation confirmation and the subscription end date.
- If you were charged after cancelling, contact Volotea support immediately and provide the documentation checklist items.
- Users report refunds sometimes arrive within 5 - 7 business days after contacting support; keep records of your case.
Useful links
- Volotea terms of use: Volotea terms
- Community reports and experiences: Reddit thread
- Customer reviews: Trustpilot NZ
Address
Corporate address
Volotea corporate (head office) address:
Travessera de Gràcia 56, 4ª, 08006 Barcelona, Spain
New Zealand postal note
There is no publicly listed Volotea postal cancellation address in New Zealand; legal or postal correspondence may need to be sent to the Spain head office above. Keep digital records of any cancellation attempts and communications.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.