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Cancel Tesla Premium Connectivity: Easy Method
What is Tesla Premium Connectivity
Service overview
Tesla Premium Connectivity is a paid in‑car data subscription that enables features such as live traffic visualisation, satellite‑view maps, streaming media and cellular delivery of over‑the‑air updates.
How it is billed
The service is offered as a recurring monthly subscription in New Zealand and is tied to your Tesla Account and vehicle VIN.
How to cancel Tesla Premium Connectivity
Primary cancellation methods
- Cancel via your Tesla Account (online) - this is the standard method documented by Tesla.
- Contact Tesla Customer Support for assistance if you cannot cancel online.
Step-by-step cancellation (recommended)
- Sign in to your Tesla Account at Tesla’s website and go to Subscriptions or Connected Services.
- Locate Premium Connectivity and select Cancel or Turn Off Auto‑Renew.
- Confirm the cancellation and retain any confirmation number or screenshot for your records.
- If online cancellation is unavailable, call or email Tesla Customer Support and request cancellation, noting your account email and vehicle VIN.
What happens when you cancel
Access after cancellation
Your Premium Connectivity access continues until the end of the current billing period you have paid for.
Service suspension and reactivation
Tesla may suspend or terminate service at its discretion; reactivation is at Tesla’s sole discretion and may require payment of reactivation fees.
Will I get a refund?
Tesla policy
Under Tesla’s terms you are generally not entitled to a refund after cancellation unless local consumer law requires one.
Local law exceptions
- If the service is faulty or not provided with reasonable care and skill, remedies under the Consumer Guarantees Act (CGA) may apply, potentially including refund.
- There is no explicit 14‑day cooling‑off or trial‑period refund in Tesla’s NZ terms; change‑of‑mind refunds are not routinely provided.
Tesla Premium Connectivity plans and pricing
Current monthly pricing
| Plan | Price (NZ$) | Billing period | Features |
|---|---|---|---|
| Premium Connectivity | 10.99 | Monthly | Live traffic, satellite maps, video & music streaming, cellular OTA updates |
| Premium Connectivity (new rate) | 15.99 | Monthly (effective 10 Nov 2025) | Same features; new rate effective from November 10, 2025 |
Notes on availability
No annual pricing for New Zealand is publicly available for 2024/2025; only monthly subscription rates are confirmed.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be supplied with reasonable care and skill. If Premium Connectivity is faulty or not delivered as promised, you may be entitled to remedy.
Fair Trading Act and enforcement
- The Fair Trading Act prohibits misleading or deceptive conduct and unfair contract terms.
- If Tesla misrepresents your rights or makes cancellation unduly difficult, you may complain to the Commerce Commission or pursue the Disputes Tribunal (claims up to NZ$30,000).
Customer experiences
Common complaints reported
Public reviews from New Zealand users frequently report problems with customer responsiveness, difficulty cancelling services, duplicate charges and frustration over refund refusals.
Context and variation
Not all experiences are the same: some customers cancel successfully online, while others require follow‑up with support. Account documentation helps resolve disputes faster.
Documentation checklist
Essential account details
- Tesla Account email and login details (do not share passwords when seeking help).
- Vehicle VIN and registration information.
Proof and records to save
- Subscription billing statements and transaction IDs showing charges.
- Screenshots of subscription pages, cancellation confirmations, and any support chat or email threads.
Common mistakes
Attempting to cancel via the vehicle touchscreen
The touchscreen is typically used to start subscriptions but cancellation is generally done through your Tesla Account or customer support. Attempting to cancel only in‑car can lead to delays.
Not keeping records
Failing to save confirmation screenshots or billing statements makes disputes harder to resolve. Always record dates, support staff names and reference numbers.
Comparative recap
Quick action summary
| Action | What to expect | Refund likely? | Notes |
|---|---|---|---|
| Cancel via Tesla Account | Immediate cancellation request; access remains until period end | Unlikely unless CGA applies | Fastest documented method; save confirmation |
| Contact Tesla Customer Support | Support agent handles cancellation; may take longer | Unlikely; case‑by‑case if service fault | Useful if online option is unavailable |
| Do nothing | Subscription auto‑renews each month | Not applicable | Leads to recurring charges until cancelled |
Key takeaways
Cancel online via your Tesla Account whenever possible, keep records, and know that refunds are not routinely granted unless New Zealand law requires one.
After cancelling
Follow-up actions
- Confirm cancellation via email and keep the confirmation for at least one billing cycle.
- Monitor your bank and Tesla account for any unexpected future charges.
Helpful links
- Tesla - Additional resources (NZ)
- Consumer Guarantees Act - Consumer Protection NZ
- Commerce Commission - Your rights as a consumer
Address
Registered office (use for written notices)
Level 7, The Bayleys Building, 36 Brandon Street, Wellington 6011, New Zealand
When to send written notices
If you prefer a written cancellation or need to send formal correspondence, include your account email, vehicle VIN, a clear cancellation request, and copies of billing evidence.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.