Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Philo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Philo: Simple Process
What is Philo
Service overview
Philo is a streaming television service focused on entertainment, lifestyle, and cable channels without live local networks or sports.
It offers live TV and on‑demand content through apps and web access, with subscription management via Philo or third‑party stores.
Availability
Philo is primarily offered in the United States and bills in USD; it does not publish a New Zealand (NZD) pricing tier.
Users in New Zealand may access Philo only by using a U.S. account or other workarounds; actual cost depends on currency conversion and payment provider fees.
How to cancel Philo
Cancel directly on the Philo website
- Sign in at philo.com.
- Click your profile avatar, choose Account, then select "Cancel my subscription".
- Follow "Continue to cancellation", choose a reason, and complete cancellation.
- Access continues until the end of your current billing cycle.
Cancel via device stores and platforms
- Apple (iOS / tvOS): On device go to Settings → tap your name → Subscriptions → tap Philo → Cancel Subscription. Access continues until the end of billing cycle.
- Google Play (Android): Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Philo: Live and On‑Demand TV → Cancel subscription → select reason and confirm.
- Amazon: Visit amazon.com/appstoresubscriptions, locate Philo subscription and turn off auto‑renewal.
- Roku: Press Home on the Roku remote → highlight the Philo app → press * → Manage subscription → Cancel subscription → Confirm → Done.
- Samsung: Sign in to your Samsung account → Purchase History → Subscriptions tab → Select Philo → Unsubscribe → Confirm.
- Vizio: Sign in to your Vizio account → Subscriptions and Purchases → Update next to Philo → Cancel Subscription → Update Subscription to confirm.
What happens when you cancel
Access and billing
When you cancel, your access to Philo typically continues until the end of the current billing cycle.
Auto‑renewal is stopped so you will not be billed again after that period unless you resubscribe.
Account status and reactivation
Philo account data, preferences, and viewing history are governed by Philo's account policies.
To restore service later, sign back in and resubscribe; contact Philo support if you need account deletion or data questions.
Will I get a refund?
Philo's stated refund policy
Philo's Terms of Service state there are no refunds or credits for any remaining subscription period after cancellation, unless required by law.
If you disagree with a Terms of Service amendment, Philo may provide a pro‑rated refund for unused prepaid fees if contacted within 30 days of the amendment's effective date.
Exceptions and actions
- Legal requirements: New Zealand or other local laws may override Philo's no‑refund policy in some cases.
- Disputed charges or defective service: Contact Philo support and keep records to support any claim for remedy under local consumer law.
Philo plans and pricing
Basic pricing info
Philo does not publish a New Zealand pricing tier; the service is sold in the U.S. in USD.
Example pricing and conversion will vary depending on payment method and currency exchange.
Summary table
| Plan | Price (example) | Currency | Notes |
|---|---|---|---|
| Philo (single service) | US$33/month (example) | USD | Not officially offered in NZ; actual charge depends on currency conversion and taxes. |
Your consumer rights in New Zealand
Cooling‑off and cancellations
Under New Zealand consumer law, online services may provide a voluntary 14‑day cooling‑off period if specified in their terms.
Philo does not state a NZ cooling‑off period in its publicly noted terms; check Philo terms when subscribing.
Refunds and remedies
Philo's "no refunds" clause does not necessarily override New Zealand consumer protections for services that are defective or not as described.
If the service is not fit for purpose, consumers can seek remedies under NZ law; keep evidence and contact consumer protection if needed.
Customer experiences
Positive feedback
- Some users appreciate the channel lineup and value compared with alternatives (example praise for programming vs price).
- Instances of helpful customer service when channels were restored quickly have been reported.
- Reviewers sometimes note reliability and overall good service for the price.
Negative feedback
- Many users report excessive, unskippable advertising and frequent long commercial breaks affecting viewing experience.
- App performance problems such as freezing, buffering, and playback glitches are common complaints.
- Users have reported issues with unexpected charges, refund denials, and cancellation difficulties after trials.
Documentation checklist
What to gather before contacting support
- Account email or username and subscription confirmation or invoice.
- Last four digits of the payment method and billing date or renewal date.
- Device or platform used (e.g., iPhone, Android, Roku, Amazon) and where you purchased the subscription.
Evidence to keep
- Screenshots of billing statements, subscription pages, or errors when cancelling.
- Support emails, chat transcripts, and dates/times of calls or attempted cancellations.
Common mistakes
Canceling in the wrong place
Example: attempting to cancel inside the Philo app when the subscription is billed through Apple or Google Play.
If you subscribed via a third‑party store, you must cancel with that store to stop future billing.
Waiting until the day of renewal
Example: cancelling on the renewal date can risk the charge already processing; cancel at least 24 hours before renewal.
Confirm cancellation and keep a screenshot or confirmation message that auto‑renewal was turned off.
Comparative recap
Quick comparison points
Below is a concise comparison of key customer and policy attributes to help decide before subscribing or cancelling.
Comparison table
| Item | Philo (strengths) | Philo (limitations) |
|---|---|---|
| Availability | Wide entertainment channel lineup in the U.S. | Not officially offered in NZ; billed in USD only. |
| Cancellation options | Can cancel directly on web and via major app stores and devices. | Must cancel via the correct platform (Philo vs Apple/Google/Amazon/Roku/etc.). |
| Refunds | May offer pro‑rated refunds in limited cases tied to TOS amendments. | Official policy is no refunds or credits after cancellation unless law requires otherwise. |
| Customer experience | Many users praise price-to-content value and some good support experiences. | Frequent complaints about ads, app performance, and billing disputes. |
After cancelling
Next steps
Keep records of your cancellation confirmation and final billing date for reference.
If you believe you were wrongly charged, contact the billing platform (Apple, Google Play, Amazon) and Philo support with documentation.
Helpful links
- Philo Help Center
- Manage subscriptions on Apple
- Cancel or change a subscription on Google Play
- Manage Amazon Appstore subscriptions
- New Zealand consumer protection (govt)
Address
Mailing address
PO Box 13164, Tauranga Central, Tauranga 3141, Bay of Plenty, New Zealand.
Notes about contacting by mail
No specific Philo NZ postal contact is published; use the general mailing address for formal notices if required.
For subscription or billing issues, online support channels are usually faster than postal contact.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.